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Customer Success Associate Remote Jobs in Wellford, SC

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

This is a call center environment in which we support our customers 24x7x365 * All candidates will ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

This is a call center environment in which we support our customers 24x7x365 * All candidates will ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

Fortive

Construction Account Manager

Greenville, SC · Remote

... customer success and failures alongside Account Managers and drive requirements for process ... A valid US driver's license - This is a remote role, however the candidate should have ability to ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Wellford, SC

Customer Success Associate Remote information

See Wellford, SC salary details

$17.1K

$48.9K

$85.7K

How much do customer success associate remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate remote in Wellford, SC is $48,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $60,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What cities near Wellford, SC are hiring for Customer Success Associate Remote jobs?

Cities near Wellford, SC with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you

Sales Manager, AVIAS (Airport Infrastructure and Planning Software)

McFarland Johnson

Greenville, SC • Remote

Full-time

Re-posted 8 days ago

Key responsibilities

  • Build and manage a pipeline of airport prospects and partners, leading discovery, demos, proposals, and negotiations through close.

  • Sell across the AVIAS suite by matching modules to airport needs, and develop account plans to drive renewals, cross-sell, and upsell.

  • Capture customer feedback to inform product roadmaps and collaborate on pricing, packaging strategies, and go-to-market initiatives.

Job description

Division: InfraSolutions by McFarland Johnson, Inc.
Location: Flexible/Remote (U.S.); ~40–60% travel
Reports to: Director, InfraSolutions (or VP, Director of Technology)

About AVIAS

AVIAS is MJ’s cloud-based, comprehensive airport management platform, a suite of specialized applications that streamline operations, enhance planning and compliance, and support smarter, data-driven airport decisions. Modules include AEROCLEAR (obstruction analysis), CAPLAN (airport system management), DAT (dynamic analysis for forecasting/finance), FLOW (terminal demand & capacity planning), INSPECT (Part 139 inspections & asset management with NOTAM integration), RUMBLE (pavement management), and SITES (real estate/land development). AVIAS is hosted on AWS and delivered as a secure, browser-based solution.

Role Summary

Own revenue growth for AVIAS across North America. You’ll prospect, qualify, run the full sales cycle, and close with airport operators and sponsors, while acting as a strategic voice of the customer to shape product roadmaps, packaging, and pricing. You’ll work hand-in-hand with The Infrasolutions Director, The Software Development Team, Marketing, and Business Development to refine go-to-market motions and elevate MJ’s processes, always with the goal of making process more efficient.

Key Responsibilities

Sales & Revenue

  • Build and manage a robust pipeline of airport prospects and partners; lead discovery, product demos, solution design, proposals, and negotiations through close.
  • Sell across the AVIAS suite, positioning modules (e.g., FLOW for terminal planning; INSPECT for Part 139 inspections; SITES for real estate; RUMBLE for pavement) to match airport needs and priorities.
  • Develop multi-year, expansion-oriented account plans; drive renewals, cross-sell, and upsell. Work with MJ’s current client managers to leverage existing relationships to introduce AVIAS and build pipeline.
  • Maintain accurate forecasting, activity, and deal hygiene in Deltek CRM; meet or exceed quarterly/annual quota. (TBD)

Market & Product Leadership

  • Capture and synthesize customer feedback (features, workflows, integrations, reporting) and feed it into prioritized product roadmaps; champion rapid validation cycles with the software development team.
  • Collaborate on pricing and packaging strategies by customer size and use case; provide competitive insights from active deals.

Marketing & Business Development Collaboration

  • Co-create campaigns, case studies, webinars, conference strategies, and enablement content; ensure messaging reflects AVIAS value for operations, planning, and compliance.
  • Tighten lead management processes with Marketing/BD; improve handoffs, qualification criteria, and reporting.
  • Represent MJ and AVIAS at industry events (AAAE, ACI-NA, regional associations), delivering talks/demos as needed.

Customer Success & Advocacy

  • Set clear success plans with new customers; ensure smooth onboarding and measurable results (e.g., inspection cycle times, terminal capacity insights, pavement lifecycle planning, real estate portfolio visibility).
  • Develop executive champions and case studies to support scale.

Minimum Qualifications

  • 3+ years in B2B sales experience selling software/SaaS (enterprise solutions preferred).
  • 3+ years working with airport clients (planning, operations, engineering, maintenance, or IT). Aviation background may be consulting, public sector, OEM, or software, software experience not required for the full five years but must have significant airport client interaction.
  • Proven track record managing complex sales cycles with public agencies/authorities, RFP/RFQ processes, and multi-stakeholder committees.
  • Strong solution selling: discovery, ROI/TCO, business case creation, and executive storytelling.
  • Familiarity with airport planning/operations concepts such as Part 139 inspections/NOTAMs, terminal LoS/capacity, pavement management, obstruction analysis, and real estate/land development. (mjinfrasolutions.com, YouTube)
  • Excellent written, verbal, and presentation skills; comfortable leading live demos and workshops.
  • Willingness to travel 40–60% to customers, conferences, and MJ offices.

Preferred Qualifications

  • Experience selling platforms with multiple modules/tiers and usage-based add-ons.
  • Background influencing product roadmaps and pricing/packaging for SaaS.
  • Working knowledge of cloud/SaaS fundamentals (security, uptime, browser-based access, AWS).
  • Existing relationships across airport sponsors, operators, and consulting partners.

Core Competencies

  • Enterprise Sales Strategy & Execution
  • Customer Discovery & Value Engineering
  • Public-Sector/Authority Procurement & Contracting
  • Product Roadmap Influence
  • Cross-functional Collaboration (Product/Marketing/BD/Delivery)
  • Pipeline Management & Forecasting (CRM discipline)
  • Executive Communication & Industry Thought Leadership

Compensation & Benefits

  • Competitive base salary plus commission/bonus tied to ARR, expansions, reimbursables and renewals; benefits per MJ policy.

Why MJ

InfraSolutions is MJ’s technology-forward division, purpose-built to modernize airport planning and operations with platforms like AVIAS that digitize data, improve decisions, and reduce operational costs. You’ll join a team shaping how airports plan, operate, and invest.