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Customer Success Associate Remote Jobs in Phoenix, AZ

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Customer Success Associate Remote information

See Phoenix, AZ salary details

$18.4K

$52.6K

$92.3K

How much do customer success associate remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate remote in Phoenix, AZ is $52,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Phoenix, AZ?

The most popular types of Customer Success Remote jobs in Phoenix, AZ are:

What are popular job titles related to Customer Success Associate Remote jobs in Phoenix, AZ?

For Customer Success Associate Remote jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Phoenix, AZ look for?

The top searched job categories for Customer Success Associate Remote jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Success Associate Remote jobs?

Cities near Phoenix, AZ with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Phoenix, AZ as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,615 per year, or $25.3 per hour.

Order Processing and Returns Associate (Remote)

Keystone Technologies, Inc.

Phoenix, AZ • On-site, Remote

$16.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Enter customer purchase orders into the computer system and work with the warehouse team to fill orders.

  • Process shipments released from third-party warehouses and manage back orders, communicating with customers accordingly.

  • Coordinate logistics for returned goods and shipments, communicate order status updates to customers, and serve as a customer service contact to resolve issues related to orders and returns.

Job description

*This is a permanent remote position. Must be located on either Mountain Standard Time or Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.
Please do not apply unless you are located on MST or PST and are able to travel to Headquarters during the first week of employment.*
About Keystone Technologies:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."
Who We Are:
We're not your typical lighting company � and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy�. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first � whether that's our customers, partners, or each other. If you're passionate about growing, collaborating, and making a difference, you'll feel right at home here.
Our Core Values
  • Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
  • Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn't just about achieving more; it's about evolving personally and professionally, transforming at every opportunity.
  • Do Right: It's not just good ethics to do the right thing; it's good business. We uphold the highest integrity, and we do the right thing even when it's hard. Why? Because trust is our most important currency.
  • Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody's story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.
  • Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve � asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:
Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
The Opportunity:
The Order Processing & Returns Team ensures that customer orders are filled, and customer returns are processed timely, accurately, and to the customers' specifications. The team manages the flow of customer purchase orders from receipt to shipment to ensure fulfillment of our Light Made Easy promise by problem-solving and working effectively with customers and various departments to fill every order and complete returns as expeditiously as possible.
Your Impact:
  • Entering customer purchase orders into computer system and work with warehouse team to fill orders
  • Processing shipments released from third party warehouses
  • Managing back orders and communicate with internal and external customers accordingly
  • Working with various internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.
  • Communicating directly with customers to provide order status updates
  • Developing a working knowledge of our part numbers and product offering
  • Serving as a customer service contact for external and internal customers to see RMA cases through to completion
  • Interacting with customers and sales personnel to initiate claims
  • Collaborating with product development team to have warranty claims reviewed
  • Investigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levels
  • Communicating with accounting team to ensure customers receive proper credits
  • Coordinating all logistics to collect returned goods and ship replacements
  • Communicating directly with customers to provide case status updates
  • Maintaining key customer records in computer system

What you bring:
  • High School Diploma or equivalent required
  • 1-3 years of customer service experience or in a related field
  • 1-3 years of data entry experience
  • Proficient in Microsoft Office applications, specifically Excel
  • Excellent verbal and written communication skills
  • Exceptional organizational skills and attention to detail
  • Ability to work individually and in a team
  • Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment
  • Ability to process in a timely manner
  • Able to maintain professional relationships with internal and external customers

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.

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