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Customer Success Associate Remote Jobs in Hartford, CT

Santander

Workout Associate - Remote

Canton, CT · On-site +1

$76K - $135K/yr

Workout Associate - Remote Country: United States of America It Starts Here: Santander is a global ... Our people are at the heart of this journey and together, we are driving a customer-centric ...

Santander

Workout Associate - Remote

Hartford, CT · On-site +1

$76K - $135K/yr

Workout Associate - Remote Country: United States of America It Starts Here: Santander is a global ... Our people are at the heart of this journey and together, we are driving a customer-centric ...

Finalsite

Client Success Manager

Glastonbury, CT · On-site +1

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Strategic Client Partnership ... At least 3-5 years of experience in client success, support, sales, implementation, or a related ...

Finalsite

Client Success Manager

Glastonbury, CT · Remote

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Strategic Client Partnership ... At least 3-5 years of experience in client success, support, sales, implementation, or a related ...

InsCipher

Tax Associate

Springfield, MA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Hartford, CT · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

... success processes. * Handle associate relations, including concerns, coaching, performance ... Strong customer service and relationship building skills. * Experience handling employee relations ...

Munich Re

EPL Specialty Claims Associate

Hartford, CT · On-site +1

$18 - $24.25/hr

In this remote role, you will tackle challenging Employment Practices Liability (EPL) claims ... Build and maintain productive relationships with internal and external customers, clients ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Hartford, CT

Customer Success Associate Remote information

See Hartford, CT salary details

$18.7K

$53.5K

$93.8K

How much do customer success associate remote jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success associate remote in Hartford, CT is $53,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $66,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Hartford, CT?

The most popular types of Customer Success Remote jobs in Hartford, CT are:

What are popular job titles related to Customer Success Associate Remote jobs in Hartford, CT?

For Customer Success Associate Remote jobs in Hartford, CT, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Hartford, CT look for?

The top searched job categories for Customer Success Associate Remote jobs in Hartford, CT are:

What cities near Hartford, CT are hiring for Customer Success Associate Remote jobs?

Cities near Hartford, CT with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Hartford, CT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $53,453 per year, or $25.7 per hour.

Workout Associate - Remote

Santander

Canton, CT • On-site, Remote

$76K - $135K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Manage a portfolio of distressed and criticized multi-family loans.

  • Analyze collateral, borrower financials, guarantor strength, and market dynamics to recommend resolution strategies.

  • Review, interpret, and negotiate commercial loan documents, including notes, mortgages, guarantees, intercreditor agreements, and loan modifications.

Job description

Workout Associate - Remote
Country: United States of America
It Starts Here:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
The Associate Workout Officer is responsible for managing a portfolio of low- to mid-complexity non-performing commercial real estate loans, primarily secured by rent-regulated multifamily properties in New York City. The role requires demonstrated knowledge in commercial loan documentation, underwriting, and credit risk analysis, as well as the ability to negotiate and structure solutions with clients.
The successful candidate will leverage strong analytical, negotiation, and relationship management skills to protect the bank's interests while seeking pragmatic, regulatory-compliant outcomes.
Essential Duties & Responsibilities
  • Workout & Portfolio Management
    • Manage a portfolio of distressed and criticized multi-family loans.
    • Analyze collateral, borrower financials, guarantor strength, and market dynamics to recommend resolution strategies.
    • Implement and monitor approved workout plans, including modifications, forbearance agreements, and foreclosure proceedings.

  • Commercial Loan Documentation
    • Review, interpret, and negotiate commercial loan documents, including notes, mortgages, guarantees, intercreditor agreements, and loan modifications.
    • Coordinate with internal and external legal counsel to ensure accuracy and compliance with Santander's standards and regulatory requirements.

  • Underwriting & Financial Analysis
    • Evaluate rent-regulated property performance, including rent rolls, operating expenses, reserve accounts, and capital needs.
    • Prepare and present credit memoranda and risk assessments for management review.

  • Negotiation & Relationship Management
    • Lead discussions with borrowers, including institutional sponsors, investors, and legal representatives to achieve mutually acceptable outcomes.
    • Maintain effective communication with internal stakeholders, including Credit, Legal, Appraisal, and Compliance teams.

  • Compliance & Reporting
    • Ensure all activities adhere to internal policies, regulatory standards, and applicable laws, including those governing rent-regulated properties.
    • Maintain accurate loan files and produce periodic portfolio and risk management reports.

Qualifications
  • Education:
    Bachelor's degree in Finance, Real Estate, Accounting, or a related field required; MBA or advanced degree preferred.
  • Experience:
    • 5+ years of experience in commercial real estate workouts, special assets, or credit risk management, ideally within a regulated financial institution.
    • Proven ability to review and negotiate commercial loan documentation.
    • Demonstrated experience underwriting rent-regulated multifamily properties in the NYC market.
    • Strong background in credit analysis, collateral valuation, and borrower negotiations.
  • Skills & Competencies:
    • Advanced financial modeling and credit risk assessment capabilities.
    • Working knowledge of rent regulation laws and NYC multifamily market dynamics.
    • Excellent negotiation, communication, and interpersonal skills.
    • Proficiency in Microsoft Excel, Word, and loan servicing or risk management systems.

Competencies
  • Analytical Thinking & Judgment - Applies critical thinking to evaluate credit situations and make sound recommendations.
  • Relationship Management - Builds productive relationships with borrowers, institutional investors, and internal partners.
  • Execution & Results Orientation - Drives timely and effective resolution of distressed assets.
  • Risk Awareness - Understands and mitigates potential risks in line with regulatory and policy frameworks.

It Would Be Nice For You To Have - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum:
$76,875.00 USD
Maximum:
$135,000.00 USD
We Value Your Impact:
Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

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