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Customer Success Agent Jobs in Dothan, AL (NOW HIRING)

Account Manager - Dothan AL

Dothan, AL · On-site

$30K - $45K/yr

... success. This also allows you to meet weekly delinquency goals. As a Customer Account ... REQUIREMENTSExperience as a rental agent, account executive, account manager, account collection ...

Account Manager - Dothan AL

Dothan, AL · On-site

$30K - $45K/yr

... success. This also allows you to meet weekly delinquency goals. As a Customer Account ... Experience as a rental agent, account executive, account manager, account collection, or rent-to ...

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... If you're excited about sales, motivated by success, and passionate about helping clients protect ...

Showing results 21-35

Customer Success Agent information

See Dothan, AL salary details

$8

$16

$24

How much do customer success agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success agent in Dothan, AL is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.12 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Dothan, AL?

For Customer Success Agent jobs in Dothan, AL, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Dothan, AL look for?

The top searched job categories for Customer Success Agent jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Customer Success Agent jobs?

Cities near Dothan, AL with the most Customer Success Agent job openings:

Insurance Sales Agent

Alleviation Enterprise LLC

Dothan, AL • On-site

$78K - $122K/yr

Full-time

Medical, Dental, Vision, Life

Posted 18 days ago


Job description

We're on a mission to empower our clients and foster the growth of our team. As we venture into new local markets, we seek disciplined individuals craving income control, work-life balance, and opportunities for personal development. Our goal is to find someone aligned with our core values of Ownership, Growth, and Service.

Position Description:

As a newly hired sales professional, you'll join our comprehensive sales training program, blending online classes with hands-on field training and mentorship in your assigned area. Your field trainer will cover basic sales cycles and advanced techniques. Prior sales experience is appreciated but not required; we will always prioritize training the right person.

You'll manage your local territory, engaging with small to medium-sized businesses across different sectors. This involves in-person meetings with owners and decision-makers, introducing them to tailored supplemental insurance solutions. You'll work with individuals and conduct group presentations for 5 to 50+ employees.

Core Responsibilities:

  • Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities

  • Respond to client inquiries via phone, email, or text as needed

  • Schedule meetings with potential and existing clients to understand their insurance needs

  • Attend scheduled calls and meetings with your sales manager and team

  • Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients

  • Build and nurture your own client portfolio

  • Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself

  • Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week

  • Record daily work stats and sales activity updates at the end of each work day

QUALIFICATIONS & DESIRED SOFT SKILLS:

  • Strong interpersonal skills with the ability to build genuine connections quickly.

  • A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles.

  • Clearly-defined personal goals, a positive attitude, and optimistic outlook.

  • Quick-thinking with exceptional situational awareness and critical thinking skills.

  • Hunger for learning and growth, strong time management abilities, and the capability to work independently.

  • Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers

ADDITIONAL QUALIFICATIONS:

  • Pass a high-level pre-employment background check

  • Active Drivers License and reliable transportation

  • Active Health & Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available)

  • Bachelor's degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered)

COMPENSATION & BENEFITS:

  • Comprehensive classroom and field training program

  • Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions

  • Health, dental and vision benefits offered after 60-days of employment

  • Performance-based promotions

  • Control of your schedule based on results achieved rather than time worked

  • Continuing professional development classes, advanced sales trainings, and leadership development classes

  • Culture of camaraderie, friendly competition, and success mindset

Apply now to be part of a team that embraces challenges and rewards effort!

www.alvtn.com

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