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Customer Success Agent Jobs in Dothan, AL (NOW HIRING)

Kemper

Licensed Insurance Agent

Dothan, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our success is a direct reflection of the talented and diverse people who make a positive ... Kemper's products and services are making a real difference to our customers, who have unique and ...

Kemper

Insurance Agent Trainee

Dothan, AL

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our success is a direct reflection of the talented and diverse people who make a positive ... Kemper's products and services are making a real difference to our customers, who have unique and ...

American Automobile Association (AAA)

Sales Agent

Dothan, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your success will require you to: * Source, develop leads, prospect and continually network ... Provide excellent customer service and maintain retention * Be self-motivated and fully committed ...

American Automobile Association

Sales Agent

Dothan, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your success will require you to: * Source, develop leads, prospect and continually network ... Provide excellent customer service and maintain retention * Be self-motivated and fully committed ...

Alabama Motorists Assoc Inc

Sales Agent

Dothan, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your success will require you to: * Source, develop leads, prospect and continually network ... Provide excellent customer service and maintain retention * Be self-motivated and fully committed ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Dothan, AL

Customer Success Agent information

See Dothan, AL salary details

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How much do customer success agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer success agent in Dothan, AL is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.12 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What are popular job titles related to Customer Success Agent jobs in Dothan, AL? For Customer Success Agent jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Customer Success Agent jobs in Dothan, AL look for? The top searched job categories for Customer Success Agent jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Customer Success Agent jobs? Cities near Dothan, AL with the most Customer Success Agent job openings:
Customer Success Agent jobs near you

Account Manager - State Farm Agent Team Member

Jeremy Hilton - State Farm Agent

Enterprise, AL • On-site

$20/hr

Full-time

Retirement, PTO

Posted 16 days ago

Job description

Benefits:
  • Simple IRA
  • License reimbursement
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a close-knit team of three. Before becoming an agent, I worked as a State Farm team member, giving me valuable experience that helped prepare me for agency ownership. I'm originally from Louisiana, a graduate of Louisiana Tech University, and truly enjoy serving the community I now call home.
Giving back is an important part of our agency. I'm an active member of Rotary and Friends of Main Street, and I enjoy supporting initiatives that help strengthen our local community.
Our agency offers paid time off, paid holidays, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe in supporting our team and creating an environment where everyone can build a successful, long-term career.
Our culture is like family - we support one another, celebrate successes, and work together to create a positive, fun workplace. I'm looking for someone who is a team player with a positive attitude, communicates well through challenges, can multitask effectively, and is motivated to achieve goals while helping the entire team succeed.
ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Jeremy Hilton - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.