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Customer Success Agent Jobs in Appleton, WI (NOW HIRING)

Rheem

Purchasing Agent III

Kimberly, WI · On-site

... success for both our team and our customers. As part of the Rheem family, we're stronger than ever ... The Purchasing Agent III is responsible for the cost-effective procurement of HVAC equipment and ...

Rheem

Purchasing Agent III

Kimberly, WI · On-site

... success for both our team and our customers. As part of the Rheem family, we're stronger than ever ... The Purchasing Agent III is responsible for the cost-effective procurement of HVAC equipment and ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Appleton, WI

Customer Success Agent information

See Appleton, WI salary details

$9

$17

$26

How much do customer success agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer success agent in Appleton, WI is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What are popular job titles related to Customer Success Agent jobs in Appleton, WI? For Customer Success Agent jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Success Agent jobs in Appleton, WI look for? The top searched job categories for Customer Success Agent jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Success Agent jobs? Cities near Appleton, WI with the most Customer Success Agent job openings:
Customer Success Agent jobs near you

Multi-Line Representative - State Farm Agent Team Member

Tyler Wurtz - State Farm Agent

Menasha, WI • On-site

$40K - $50K/yr

Full-time

PTO

Posted 24 days ago

Job description

Benefits:
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

About our Agency:
I opened my agency in 2012 and currently lead a growing team of two. Before becoming an agent with State Farm, I worked in banking and later as a team member for a State Farm agent. That experience gave me a strong foundation in both customer service and the day-to-day operations of a successful agency.
I’m a graduate of University of Wisconsin, Green Bay. I’m married with three kids, and much of my time outside the office is spent traveling to their sporting events. I also enjoy golfing and hunting whenever I get the chance. I stay connected to the community by sponsoring a local baseball team and supporting youth athletics. Being involved locally is an important part of what we do.
Our agency offers PTO, training and development opportunities, and a strong focus on work-life balance. I believe in creating an environment where my team feels supported and set up for long-term success.
Our culture is built around accountability, strong communication, and self-motivation. I’m looking for someone who is great with customers and can confidently handle both everyday conversations and more challenging situations. The right person will have a strong internal drive and take initiative without needing constant direction. If you’re someone who is motivated, personable, and ready to take ownership of your role while growing your career, this could be a great fit for you.
Location Address: Menasha, WI 54952
At Tyler Wurtz - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:
  • Communicate with customers to understand their needs and provide available product information.
  • Assist in developing relationships with new and existing customers across multiple product lines.
  • Support daily office operations, including documentation, scheduling, and follow-up activities.
  • Participate in marketing efforts to promote awareness within the community.
  • Maintain accurate records and ensure a consistent customer experience.
  • Collaborate with team members to achieve office objectives.
Qualifications:
  • Effective written and verbal communication skills.
  • Strong organizational abilities with attention to detail.
  • Comfortable working in a fast-paced environment.
  • Prior experience in customer service, business support, or insurance preferred.
  • Must possess or be able to obtain necessary state insurance licenses.