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Customer Success Advisor Jobs in Texas (NOW HIRING)

M W Logistics Llc

Customer Success Advisor

Dallas, TX · On-site

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third ...

MW Logistics

Customer Success Advisor

Dallas, TX · On-site

Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third ...

Smart-Tag

Customer Success Account Advisor

Georgetown, TX · On-site

$70K - $90K/yr

Customer Success Account Advisor Location: Full-time Onsite - Georgetown, TX 78628 (No Remote or Hybrid) About SMART tag SMART tagTM (by Secured Mobility, LLC) is a leading SaaS platform that helps K ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales ... The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site

Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales ... The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and ...

Pax Recruiting

Customer Success Manager

Austin, TX · On-site

This is the company's first dedicated Customer Success hire. You won't inherit a mature ... Serve as the strategic advisor and primary point of contact for a portfolio of customers following ...

AxisCare

Customer Success Manager

Waco, TX · On-site

... advisor, fostering strong partnerships and maximizing the value our clients receive from our ... Customer Success Strategy: Create and implement a comprehensive customer success strategy for high ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Serve as a trusted advisor to customers, offering guidance and best practices to optimize their ... Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

AxisCare

Customer Success Manager

Waco, TX · Remote

... advisor, fostering strong partnerships and maximizing the value our clients receive from our ... Customer Success Strategy: Create and implement a comprehensive customer success strategy for high ...

Axis Care

Customer Success Manager

Waco, TX · On-site

... advisor, fostering strong partnerships and maximizing the value our clients receive from our ... Customer Success Strategy: Create and implement a comprehensive customer success strategy for high ...

Comply365

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

WalkMe

Customer Success Engineer

Austin, TX · On-site

The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated ...

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Customer Success Advisor information

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How much do customer success advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer success advisor in Texas is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $22.16 per hour, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Texas?

For Customer Success Advisor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Texas look for?

The top searched job categories for Customer Success Advisor jobs in Texas are:

What cities in Texas are hiring for Customer Success Advisor jobs?

Cities in Texas with the most Customer Success Advisor job openings:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,189 per year, or $19.3 per hour.

Customer Success Advisor

M W Logistics Llc

Dallas, TX • On-site

Full-time

Re-posted yesterday

Job description

Job Title: Customer Success Advisor – Logistics & Transportation Solutions 
Location: 12770 Coit Rd Dallas Texas, 75251 (In Office)

About MW Logistics:
 MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.

Position Overview:

Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up. 

Key Responsibilities:

  • Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system.
  • Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
  • Manage order entry and create orders for customers through systems, phone, and email
  • Reschedule appointments for pick-up/delivery
  • Supervise and Monitor pools in the market where your customers have trailer pools
  • Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
  • Maintain and Monitor service levels provided to MWL customers as required
  • Provide Accessorial Approvals
  • Quickly and proactively resolve problems that arise while load is in transit
  • Accurately enter EDI reason codes for scorecards
  • Other duties as assigned (Based on business need)

Required Qualifications:

  • Bachelor’s degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience.
  • Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
  • Working knowledge of McLeod preferred
  • Excellent written and verbal skills with emphasis on professional phone and email etiquette
  • Excellent interpersonal skills with ability to build positive relationships with customers and team members
  • Superior organizational skills and detail orientation
  • High customer service orientation
  • Team player with proven ability to excel in a team-based environment
  • Possess a sense of urgency
  • Ability to multi-task, plan/prioritize and execute in a timely manner in a fast paced environment
  • Quick learner with ability to receive and give clear instructions
  • Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.

Characteristics for Success in This Role:

  • Strong initiative and can work independently.
  • Takes initiative to assess and improve operational efficiencies of normal work tasks.
  • Excellent time management and prioritizing skills.
  • Must be able to handle several tasks at once in a fast-paced environment.
  • Takes pride in work, exhibiting accuracy and attention to detail.
  • Solution-oriented mindset.
  • Ability to work in ever-changing, dynamic environments.
  • Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development

Office:

Hours: In-office – 8:00 am – 5:00 pm. As a 24/7/365 operation, work hours will include afterhours, weekend and holiday hours to meet work demands.