ZipRecruiter

Log In

1

Customer Success Advisor Jobs in Delaware (NOW HIRING)

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Position Overview Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (3-5) of our most complex clients ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... As a trusted advisor throughout the customer lifecycle, the CSM facilitates cross-functional ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... As a trusted advisor throughout the customer lifecycle, the CSM facilitates cross-functional ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... As a trusted advisor throughout the customer lifecycle, the CSM facilitates cross-functional ...

Vontier

Lead Customer Success Manager

Dover, DE · On-site

$96K - $124K/yr

In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business ...

New

Relativity

Legal AI Advisor

Wilmington, DE · On-site

The Legal AI Advisor will report to the Senior Director, Legal AI Consulting, based in the US ... Partner with Customer Success Managers to ensure adoption translates into growth and measurable ...

New

AAA Mid Atlantic

Automotive Service Advisor

Dover, DE · On-site

$20.45/hr

Location Address: 124 Greentree Drive, Dover, DE 19904-7648 At AAA, your success is our success.As an Advisor 1, Car Care Customer Service & Sales, we can offer you: * The starting base compensation ...

Sheridan Auto Group

Service Advisor

Wilmington, DE

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Every employee at Sheridan Auto Group is absolutely critical to its success. Our promise is to keep ...

Sheridan Auto Group

Service Advisor

Wilmington, DE · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Every employee at Sheridan Auto Group is absolutely critical to its success. Our promise is to keep ...

Sheridan Auto Group

Service Advisor

Wilmington, DE

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Every employee at Sheridan Auto Group is absolutely critical to its success. Our promise is to keep ...

next page

Showing results 1-20

All JobsCustomer Success Advisor JobsCustomer Success Advisor Jobs in Delaware

Customer Success Advisor information

See Delaware salary details

$11

$20

$33

How much do customer success advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success advisor in Delaware is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Delaware?

For Customer Success Advisor jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Delaware look for?

The top searched job categories for Customer Success Advisor jobs in Delaware are:

What cities in Delaware are hiring for Customer Success Advisor jobs?

Cities in Delaware with the most Customer Success Advisor job openings:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Delaware as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,175 per year, or $20.8 per hour.

Customer Success Director

Truveris

Wilmington, DE • On-site, Remote

$120K - $150K/yr

Full-time

Re-posted 27 days ago

Job description

Description
Customer Success Director
Strategic Accounts | PBM Contract Advisory
Wilmington, Delaware 19807 • Remote Role with Travel
About Truveris
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information, visit www.truveris.com.
Position Overview
Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (3-5) of our most complex clients, primarily in the public sector.
This role is best suited for someone who brings deep, hands-on expertise in PBM contracting and enjoys operating as a consultative, strategic advisor to senior stakeholders. You will guide clients through PBM pricing structures, guarantees, procurement processes, and vendor negotiations-helping them maximize value and reduce cost across their pharmacy programs.
You will have end-to-end ownership of each account, driving cross-functional alignment while building trusted relationships with procurement leaders and senior benefits stakeholders. You will be accountable for client outcomes, retention, and renewal strategy, partnering closely with Sales and leadership to structure long-term agreements.
Success in this role requires strong executive presence, high autonomy, and the ability to simplify complex, high-stakes decisions. This role is fully remote, with travel required for key client engagements.
Key Responsibilities
  • Serve as the strategic advisor and primary owner for 3-5 large, complex client accounts
  • Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization
  • Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors
  • Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed
  • Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service
  • Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders
  • Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach
  • Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish
This Role Is a Strong Fit If You
  • Have deep, working knowledge of PBM contracts and can independently advise clients
  • Thrive in complex, high-stakes client environments, particularly in the public sector
  • Are seeking a consultative, advisory role
  • Are comfortable owning strategic relationships and outcomes end-to-end
  • Bring strong executive presence and credibility with senior stakeholders
Required Qualifications
  • 8+ years of hands-on PBM experience, including direct involvement in:
    • Contract structure and evaluation
    • Pricing models and guarantees
    • Compliance and performance terms
  • Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
  • Experience managing large, complex accounts, ideally including public sector clients and procurement processes
  • Track record of owning or driving client renewals and long-term agreements
  • Strong ability to translate complex financial or contractual concepts into clear recommendations
  • Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant
  • Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders
  • High degree of autonomy and confidence in owning client relationships and outcomes
Compensation
Base Salary: $120,000 - $150,000
Equal Employment Opportunity
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please review our CCPA/CPRA policies.

Apply