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Customer Solutions Support Jobs (NOW HIRING)

QuantumClean

Mgr, Customer Solutions

Fremont, CA

$109K - $142K/yr

The Manager, Customer Solutions leads a team dedicated to delivering an exceptional customer ... This role oversees customer support operations, escalates and resolves complex issues, and partners ...

Edmund Optics

$58K - $65K/yr

Overview Solutions Support Engineers at Edmund Optics (EO) work within the Advanced Manufacturing ... Answer customer technical questions toward development of custom sales opportunities via phone ...

UCT Alumni Association

Mgr, Customer Solutions

Fremont, CA · On-site

$109K - $142K/yr

The Manager, Customer Solutions leads a team dedicated to delivering an exceptional customer ... This role oversees customer support operations, escalates and resolves complex issues, and partners ...

Solve IMG

Customer Solutions Specialist

La Porte, IN · On-site

Key Accounts, the Strategic Customer Solutions Specialist is responsible for supporting Solve's strategic customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and ...

Boyd

Customer Solutions Representative

Woburn, MA · On-site

$70K/yr

This position is responsible for supporting our customers alongside our account managers and ... Reports to the Customer Solutions Manager * Promptly answer or return customer phone calls and ...

Univar

Supv Customer Solutions

Shenandoah, TX · On-site

The Customer Solutions Supervisor will be responsible for frontline supervision, coaching, and ... support transformation preferred * Demonstrated experience leading a team to execute goals and ...

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Customer Solutions Support information

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How much do customer solutions support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer solutions support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

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Customer Solutions Expert

East Earl, PA • On-site

Conestoga Wood Specialties
Manufacturing • 1 - 5K employees
Learn more about Conestoga Wood Specialtiesexternal

$15.50 - $19.75/hr

Other

Re-posted 9 days ago

Conestoga Wood Specialties rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Customer Solutions Expert

Recognized as a critical part of our success, our Customer Solutions Expert works as part of a team to provide exceptional customer service and support. This position is the first of several levels of progression designed to allow for continued career and hourly wage growth within the Customer Service Department. The principle responsibility is to learn the concepts necessary in order to ultimately handle incoming and outgoing communication from internal and external customers. In addition, the Customer Solutions Expert responds to basic inquiries and processes orders in an expedient and accurate manner. As the initial skills are learned and demonstrated proficiently, the Customer Solutions Expert is promoted to the next level to continue to acquire and demonstrate more advanced learning.

Our Position:

  • Attend training to learn all aspects of the Customer Solutions Expert role in order to demonstrate the different skills necessary for success
  • Learn and navigate multiple system platforms simultaneously through performing basic telephone interactions via our general contact phone line as well as basic order entry
  • Answer general incoming calls and emails relative to customer orders, quotes, inquiries, product related questions and warranty resolutions for two of our four locations
  • Ensure satisfaction by clarifying, researching, and exploring solutions
  • Document order notes in our order platforms
  • Build loyalty with internal and external customers through active listening, consultative relationship building, resourcefulness, and basic knowledge of all product lines
  • Engage in learning on a consistent basis as our business and industry evolves
  • Follow company policies and procedures to ensure efficient and accurate resolution of customer issues

Your Qualifications:

  • High school diploma or equivalent required
  • Minimum of 6 months of customer service experience to include order entry
  • Full-time hours Monday through Friday, daytime hours and overtime when required
  • High attention to detail
  • Process orders with accuracy
  • Type to defined department metrics for both speed and accuracy
  • Must demonstrate a patient and professional demeanor and maintain a positive attitude
  • Attendance that meets the company attendance policy is an essential function of the job
  • Proficiency with computers, MS Office software, including email
  • Attain working knowledge of system platforms
  • Professional business communication skills, over the phone and in writing
  • Capable of working independently and within a team structure

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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