Customer Solutions Consultant Jobs (NOW HIRING)

Placements AI is building the operating system for advertising. As a product-first company, we are transforming the way digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage their advertising operations through AI-powered technology and automation.

Our platform streamlines advertising sales, operations, billing, and revenue reporting, enabling customers to scale efficiently and drive greater business outcomes. We believe in creating a connected ecosystem that helps our customers modernize and simplify the complexities of advertising operations.

Headquartered in New York City, Placements AI has a global footprint with offices in Seattle, London, Taipei, and Denver, as well as the APAC region.

The Solutions Consulting team is the face of the company during implementation and ongoing growth. Our team helps our customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to our customers and our internal teams and work with our internal partners to make our customers successful.

You'll enjoy significant ownership of and responsibility for what you work on, every day. And you'll have a life. Personal development is important and we allow you to play to your strengths while stretching you with new challenges. We respect your time and rarely work outside of normal business hours.

• Excellent written and verbal communication skills
• The ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences
• Strong business processes, process documentation, and process improvement skills
• 2+ years of recent Hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience is required.
• Growth stage SaaS experience, management consulting, or technical consulting experience is preferred
• Strong experience working with client and stakeholders during full cycle SaaS implementations
• Enterprise implementation experience in aspects of the implementation lifecycle including: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training
• Ability to creatively find product solutions to solve client requirements
• Demonstrated experience in systems implementation rollouts across cross-functional groups
• Ideally the candidate will have admin level experience in 1 or more system, such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle or any Ad Servers (e.g. GAM, Freewheel, Xandr, etc)
• SQL, Data Management, Data Mapping experience preferred
• Bonus: Python experience

Bonus: Experience in Ad Tech space is a plus.

• Competitive salary
• Early-stage stock options
• Open PTO
• 401k match
• Company paid medical, dental, vision, and life insurance
• Regular company lunches and happy hours
• Gym membership reimbursement
• Cell phone reimbursement

To apply to our open positions, please email your resume, cover letter, and the name of the position you are applying for to careers@placements.io. We look forward to meeting you!

EEO Employer: Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Reasonable Accommodation Statement
Placements.io complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please send a request to hr@placements.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.