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Customer Solutions Associate Jobs in Baltimore, MD

PNC Bank

Mobile Branch Banker

Linthicum Heights, MD · On-site

$45K - $75K/yr

Preferred Skills Anti-Money Laundering (AML), Customer Loyalty, Customer Solutions, Financial ... Work Experience Roles at this level typically require an Associates or equivalent degree as well as ...

PNC

Mobile Branch Banker

Linthicum Heights, MD

$45K - $75K/yr

Preferred Skills Anti-Money Laundering (AML), Customer Loyalty, Customer Solutions, Financial ... Work Experience Roles at this level typically require an Associates or equivalent degree as well as ...

Leidos

ICAM/AD Solutions Architect

Lanham, MD · On-site

$131K - $237K/yr

Customer Identity Access Management (CIAM) solutioning * Authentication and Multi-Factor ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Identity and Access Administrator ...

Leidos

ICAM/AD Solutions Architect

Greenbelt, MD · On-site

$131K - $237K/yr

Customer Identity Access Management (CIAM) solutioning * Authentication and Multi-Factor ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Identity and Access Administrator ...

Leidos

ICAM/AD Solutions Architect

Glenn Dale, MD · On-site

$131K - $237K/yr

Customer Identity Access Management (CIAM) solutioning * Authentication and Multi-Factor ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Identity and Access Administrator ...

Leidos

ICAM/AD Solutions Architect

Bowie, MD · On-site

$131K - $237K/yr

Customer Identity Access Management (CIAM) solutioning * Authentication and Multi-Factor ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Identity and Access Administrator ...

Penske

Body Shop Technician III

Annapolis Junction, MD · On-site

$25.50/hr

Develop consumer and commercial customer solutions to local and national accounts - including many ... With headquarters in Reading, PA, Penske and its associates are driven by a dedication to ...

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Customer Solutions Associate information

See Baltimore, MD salary details

$8

$17

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer solutions associate in Baltimore, MD is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Baltimore, MD are hiring for Customer Solutions Associate jobs?

Cities near Baltimore, MD with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you

Customer Experience Associate

The Exchange

Fort George G Meade, MD • On-site

$18.25 - $24.50/hr

Full-time

Re-posted 3 days ago

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

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