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Customer Solutions Associate Jobs in Baltimore, MD

Lands' End

Sales Associate -

Cockeysville, MD · On-site

$13.25 - $18/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

PNC Bank

Client Experience Associate

Baltimore, MD · On-site

$37K - $61K/yr

As a(n) Client Experience Associate within PNC's Retail Branch organization, you will be based in ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

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Customer Solutions Associate information

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$8

$17

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Baltimore, MD is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Baltimore, MD are hiring for Customer Solutions Associate jobs?

Cities near Baltimore, MD with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you

System / Network Administrator Level 2

WOOD Federal Solutions

Laurel, MD • On-site

$150K - $165K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
System/Network Administrator Level 2
woodcons.com
Location: Laurel Maryland, Maryland, USA
Job Type: Full-Time
Shift: Day
Telework: None
Salary Range: **$150,000 to $165,000 per year
** Starting salary is based on minimum education and years of experience and increases based on education and/or experience.
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 2 (Escalation) and Tier 3 problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.
Application Process: Interested candidates should submit their resume detailing their qualifications and experience.
Security Clearance Requirements:
This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.
Responsibilities
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems.
  • Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements.
  • Build, configure, monitor and maintain virtual environments.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Qualifications
Required Education & Years of Experience
  • Bachelor's degree in a technical discipline from an accredited college or university is required and ten (10) years' experience as a SA.
    • Five (5) years of additional SA experience may be substituted for a bachelor's degree.
  • Must have SQL and Active Directory experience
  • Experience with MIM and Majestic is a plus

Required Certification (possess and maintain one of the following)
  • Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2008 or;
  • Microsoft Certified Solutions Associate-Server (MSCA-Serv) Server 2012 or;
  • Microsoft Certified Solutions Expert-Server (MSCE-Serv) Server Infrastructure or;
  • Microsoft Certified Solutions Expert-Server (MSCE-Serv) Desktop Infrastructure or;
  • Microsoft Certified Solutions Expert-Server (MSCE-Serv) Messaging or;
  • Microsoft Certified Solutions Expert-Server (MSCE-Serv) Communication or;
  • Microsoft Certified Solutions Expert-Server (MSCE-Serv) SharePoint or;
  • Microsoft Certified IT Professional - Windows Server (MCITP - Serv) Administrator on Windows Server 8
  • Microsoft Certified IT Professional - Windows Server (MCITP - Serv) Virtualization Administrator on Windows Server 8 or;
  • Microsoft Certified IT Professional - MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010 or;
  • Computer Technology Industry Association - Linux + (Linux +) or; Linux Professional Institute -Level 1(LPI-1) or:
  • Red Hat Certified Systems Administrator (RHCSA) or;
  • Sun Certified Systems Administrator (SCSA) or;
  • VMWare Certified Professional (Vsphere 5) (VCP5) or;
  • Computer Technology Industry Association - Storage + (Storage +); or * *Computer Technology Industry Association - Network+,
  • Or equivalent approved by COR-T.

About WOOD
Fringe Benefits:
  • Health Insurance: Comprehensive medical, dental, and vision plans.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
  • Professional Development: Opportunities for training, certifications, and career advancement.
  • Work-Life Balance: Flexible work schedules and remote work options.
  • Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

Why Join Us?
  • Career Growth: Take advantage of professional development opportunities and career advancement. As a vital part of impactful projects, you will have the chance to drive innovation and shape the future of government systems engineering.
  • Supportive Environment: Work in a collaborative and flexible environment that values work-life balance. Join a team of top-tier professionals and engage in dynamic, cross-functional collaboration. Your strategic mindset and proactive approach will be highly valued and supported.
  • Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package. We recognize and reward your expertise and dedication to excellence.

WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply