ZipRecruiter

Log In

1

Customer Solutions Associate Jobs in Massachusetts

PPM Works, Inc

PPM Sales Solution Specialist

Boston, MA · On-site +1

If we are foremost happy, producing great client solutions comes natural. We can then spend more ... Excellent communication, negotiating, and closing skills with prospects and customers. * BA/BS ...

Lands' End

Sales Associate

Burlington, MA · On-site

$17/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

PNC Bank

Investor Reporting Associate Sr. - Tax Credit

Boston, MA · On-site

$88K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Investment Reporting Associate Sr. within PNC's Multi-Family Capital organization, you will ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

Blitzy

Enterprise AI Consultant Program

Cambridge, MA · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • PTO

Progression If you are accepted into the program, you will join Blitzy as an Associate AI Solutions Engineer working to create technical content and demand with customers. After a year your role you ...

PNC Bank

Client Experience Associate

Burlington, MA · On-site

$40K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Full Time Client Experience Associate within PNC's retail branch banking organization you will ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

PNC Bank

Client Experience Associate

Framingham, MA

$40K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Full Time Client Experience Associate within PNC's retail branch banking organization, you ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

The UPS Store

Part-Time Customer Service Associate

Franklin, MA · On-site

$14.75 - $20.25/hr

Center Associate The Center Associate delivers world-class customer service to all retail customers ... Takes ownership of the customer's shipping needs and offers viable solutions * Takes action to ...

GLG

Associate, Client Solutions

Boston, MA · On-site

$15.75 - $21.75/hr

Showing 90 results matching your selection Senior Associate, Service - Japanese Speaker Client Solutions Dublin Associate, Service - Japanese Speaker Client Solutions Dublin Associate, Service - Heal ...

New

Allied Universal

Solutions Architect

Wilmington, MA · On-site +1

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead technical discovery sessions and translate customer requirements into comprehensive ... Associate's or Bachelor's degree in Information Technology, Engineering, Computer Science, or a ...

Allied Universal

Solutions Architect

Wilmington, MA · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead technical discovery sessions and translate customer requirements into comprehensive ... Associate's or Bachelor's degree in Information Technology, Engineering, Computer Science, or a ...

next page

Showing results 1-20

All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Massachusetts

Customer Solutions Associate information

See Massachusetts salary details

$9

$18

$29

How much do customer solutions associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer solutions associate in Massachusetts is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.01 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What are the most commonly searched types of Customer Solutions jobs in Massachusetts?

The most popular types of Customer Solutions jobs in Massachusetts are:

What job categories do people searching Customer Solutions Associate jobs in Massachusetts look for?

The top searched job categories for Customer Solutions Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Solutions Associate jobs?

Cities in Massachusetts with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Massachusetts as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,931 per year, or $18.7 per hour.

Customer Solutions Representative

George Patton Assoc, Inc.

Fall River, MA • On-site

$20/hr

Other

Re-posted 16 days ago

Job description

Customer Solutions Representative (Fully Remote)
Full-Time | Monday-Friday
Are you someone who enjoys helping customers, solving problems, and staying organized in a fast-paced environment? We're looking for a Customer Solutions Representative to join our growing team. In this role, you'll provide exceptional customer support across multiple communication channels while managing several systems at once to ensure every customer receives accurate, timely, and professional service.
This is a fully remote position. Candidates local to the Fall River, MA area will be expected to report to our office on their first day for onboarding and equipment pickup.
Schedule
Regular Schedule (After Training)
  • Monday-Friday
  • 11:30 AM - 8:00 PM EST
  • No weekends
Training Schedule (First 2 Weeks)
  • Monday-Friday
  • 10:30 AM - 7:00 PM EST
What You'll Do
  • Assist customers via phone, email, chat, and internal ticketing systems.
  • Process customer orders, updates, and transactions accurately across multiple business systems.
  • Research and resolve customer questions while maintaining a high level of professionalism.
  • Navigate CRM, order management, and communication platforms simultaneously.
  • Collaborate with Logistics, Sales, Accounting, Technical Support, and other internal teams to resolve customer issues.
  • Document customer interactions accurately and maintain detailed records.
  • Identify customer needs and recommend additional products or services when appropriate.
  • Prioritize multiple tasks while meeting productivity, quality, and customer satisfaction goals.
  • Escalate complex issues when necessary while taking ownership of customer follow-up.
  • Contribute ideas to improve processes and enhance the overall customer experience.
What We're Looking For
  • High school diploma or equivalent.
  • 2+ years of customer service experience, preferably in a fast-paced, multi-channel environment.
  • Excellent verbal and written communication skills.
  • Strong computer skills with the ability to quickly learn multiple software systems.
  • Experience using CRM platforms, order management systems, or similar business applications is preferred.
  • Outstanding attention to detail and accuracy.
  • Strong multitasking, organizational, and time management skills.
  • Ability to remain calm and professional while managing a high volume of customer interactions.
  • Self-motivated with strong problem-solving skills and a positive attitude.
Remote Work Requirements
To be successful in this remote role, employees must have:
  • A dedicated, quiet workspace that is free from distractions during working hours.
  • The ability to work without interruptions from household members, visitors, or other non-work-related activities.
  • Reliable high-speed internet capable of supporting video meetings and business systems.
  • A professional work environment that allows for confidential customer conversations.
  • A headset and the ability to work from a dual-monitor computer setup.
Compensation & Benefits
  • Compensation: Starting at $20.00 per hour. The final rate of pay will be determined based on the candidate's experience, skills, qualifications, and internal equity, in accordance with applicable Massachusetts law.
  • Full-time, Monday-Friday schedule.
  • Fully remote position.
  • Competitive benefits package.
  • Opportunity to join a collaborative team focused on delivering outstanding customer experiences.

Please Note
This is a customer-facing remote position. Applicants must have a professional, distraction-free home office environment that allows them to work without interruptions during scheduled work hours. Local candidates will report to our Fall River, MA office on their first day for onboarding and equipment pickup. All new hires must be available to attend the two-week training program Monday-Friday from 10:30 AM-7:00 PM EST before transitioning to their regular schedule of 11:30 AM-8:00 PM EST.

Apply