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Customer Solutions Associate Jobs in Delaware (NOW HIRING)

PNC Bank

Personal Banker

Millsboro, DE · On-site

$41K - $68K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Bank

Personal Banker

Newark, DE · On-site

$45K - $75K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Bank

Personal Banker

Dover, DE · On-site

$41K - $68K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Bank

Branch Banker

Bear, DE · On-site

$45K - $75K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Bank

Personal Banker

Middletown, DE · On-site

$45K - $75K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Financial Services Group, Inc.

Branch Banker

Bear, DE · On-site

$45K - $75K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Bank

Personal Banker

Selbyville, DE · On-site

$41K - $68K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

PNC Bank

Personal Banker

Wilmington, DE · On-site

$45K - $75K/yr

Positions PNC solutions to drive new revenue and customer loyalty. * Drives proactive sales ... Associates or equivalent degree as well as related experience or product knowledge to accomplish ...

World Wide Technology

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led ... The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Delaware

Customer Solutions Associate information

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate, and why are they important?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Delaware? The most popular types of Customer Solutions jobs in Delaware are:
What cities in Delaware are hiring for Customer Solutions Associate jobs? Cities in Delaware with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Returns and Shipping Associate (Rehoboth Beach, DE)

Customer Returns and Shipping Associate (Rehoboth Beach, DE)

Staples

Rehoboth Beach, DE • On-site

$15.30 - $15.55/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 626 frontline employees who took The Breakroom Quiz

426th of 728 rated retailers

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
  • Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
  • Associate discounts on in-store and online merchandise, services and warranty plans
  • Discounts at hundreds of retailers, restaurants and more
  • 401(k) plan with a company match
  • Dental and vision insurance, full-time eligible for medical coverage
  • And many more benefits
  • Compensation based on qualifications and experience

Help both your customer and your store win.
  • Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
  • Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
  • Engage in and identify customer needs for shipping and explain different shipping options
  • Maintain the Shipping area to ensure efficient processing and storage of packages
  • Ensure supplies required to process Ship and Returns are in stock
  • Provide exceptional customer service to create a positive, inviting environment for customers
  • Understand and use basic selling skills to engage and present solutions
  • Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:
  • Able to work a flexible schedule based on the store's needs
  • Must be able to engage with customers and understand their needs to drive additional sales
  • Ability to lift/push/move materials up to the 100-pound range
  • Strong attention to detail, organization, ability to multi-task and manage priorities
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

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