Customer Solutions Associate Jobs in Delaware (NOW HIRING)

We are seeking an experienced and highly effective team player to join the Card Pricing Execution Team and this position sits within the Marketing Growth and Innovation (MG&I) organization of Card Services. You are expected to be highly motivated, analytical, extremely detail oriented, and an exceptional problem solver who takes pride in owning issues from the beginning to end delivering great Stakeholder/Customer experiences.

As a Pricing Analytics Solutions Associate, you will be responsible to review and provide oversight for potential exceptions of critical functions such as Fees, Interest, Product Trade, SCRA Refunds, etc.; reviewing, analyzing and dispositioning control monitoring report exceptions. This position will assist in Process Review execution to ensure Card Pricing functionally is working as expected. You will will become the Subject Matter Expert for multiple Pricing processes. The Pricing Analytics Solutions Associate will support and collaborate with Senior Analysts and Pricing Managers to help build and maintain processes and tools that optimize card pricing execution processes, drive ongoing performance, and support overall departmental goals.

Job responsibilities

• Possess strong relationship skills and ability to communicate across all levels of the organization, building consensus across cross-functional teams collaborating to solve customer facing issues.
• Excellent project management & problem-solving skills and the desire to help continually improve operations & processes.
• Pricing and/or data analysis experience (Teradata, Oracle, SAS, etc.)
• Develop automated analytical workflows (SAS, Alteryx, Python)  to triage, disposition, and prioritize exceptions more efficiently.
• Build and maintain automated workflows using tools such as Alteryx, Python, SQL, Snowflake, and related data platforms.
• Evaluate and ideate opportunities to apply AI / GenAI / intelligent automation to improve investigative analysis, control documentation, operating procedures, knowledge retrieval, issue summarization, and workflow efficiency.
• Support the development of scalable monitoring and decision-support solutions, including rule-based automation, anomaly detection concepts, and AI-assisted productivity use cases where appropriate.
• Resolve complex assignments with little supervision and ensure projects are completed according to established timelines.

• Present complex information in an understandable and compelling manner ensuring & providing clear communication to process owners.

Required qualifications, capabilities, and skills

• Bachelor's Degree required
• Ability to work in a fast-paced, highly dynamic environment with a strong desire & aptitude to learn and adapt to new technologies.
• Ability to effectively manage multiple priorities and deliverables with flexibility that does not compromise results.
• Knowledge of mainframe systems such as TSYS. 
• Excellent verbal, written communication, presentation, and facilitation skills

• High level of proficiency in MS Office applications

• Experience/familiarity with AI-enabled operational transformation, workflow orchestration, and reporting automation with Intelligent automation / GenAI productivity use cases.
• Exposure to enterprise AI enablement, LLM-assisted workflows, or automation transformation programs.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans