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Customer Solutions Associate Jobs in California (NOW HIRING)

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

Client Solutions Associate Role We are looking for talented cross-functional rock stars to join our Client Solutions team. At Hive, our Client Solutions team is responsible for commercial deployment ...

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

D3

Associate Solutions Engineer

Los Angeles, CA

About the Role We're looking for an Associate Solutions Engineer to be the technical glue between ... This is a hands-on, customer-facing role for someone early in their career who's hungry to learn ...

D3

Associate Solutions Engineer

Los Angeles, CA · On-site

About the Role We're looking for an Associate Solutions Engineer to be the technical glue between ... This is a hands-on, customer-facing role for someone early in their career who's hungry to learn ...

D3

Associate Solutions Engineer

Los Angeles, CA · On-site

About the Role We're looking for an Associate Solutions Engineer to be the technical glue between ... This is a hands-on, customer-facing role for someone early in their career who's hungry to learn ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in California

Customer Solutions Associate information

See California salary details

$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer solutions associate in California is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What are the most commonly searched types of Customer Solutions jobs in California?

The most popular types of Customer Solutions jobs in California are:

What cities in California are hiring for Customer Solutions Associate jobs?

Cities in California with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,180 per year, or $16.9 per hour.

Client Solutions Associate/Purchasing Agent

Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solut...

Santa Ana, CA • On-site

$21.85 - $28.90/hr

Full-time

Posted 5 days ago

Job description

Description

Pak West, a division of Blower Dempsay Corporation, is a family-owned business in the heart of Santa Ana. Our mission is to help businesses flourish through innovative packaging solutions.


We are experts in all areas of packaging and merchandising - concept development, planning, design, engineering, printing, manufacturing, consumer trends analysis, and project management.


We offer competitive benefits and the ability to work with a team of talented individuals. We are currently recruiting for a Client Solutions Associate/Purchasing Agent role in our Santa Ana, CA location. Listed below are the requirements for the position.

Position Summary

The Client Solutions Associate / Purchasing role supports Sales Professionals and customers by managing sales orders and purchase orders from entry through delivery and billing. This position serves as a key liaison between customers, Sales Representatives, vendors, and internal teams to ensure accurate order processing, timely fulfillment, pricing integrity, and strong customer relationships. The role requires flexibility to shift between customer service and purchasing responsibilities based on business needs and urgency.


Key Responsibilities

Customer Service & Purchasing

  • Process customer sales orders via phone and email from entry through delivery.
  • Respond to customer and Sales Representative inquiries regarding orders, pricing, and order status.
  • Assist Sales Professionals with daily duties and special projects, including preparing quotations, maintaining pricing, margin accuracy, and coordinating samples or artwork.
  • Act as a liaison between customers, Sales Representatives, and internal teams to ensure clear and timely communication.
  • Maintain reports for Sales Representatives and customers.
  • Provide backup coverage for team members to ensure continuity in the sales process.

Purchasing & Order Coordination

  • Enter and manage purchase orders for inventory and applicable agreements.
  • Obtain purchasing quotes and coordinate order placement with vendors.
  • Track purchase orders through delivery, receiving, and preparation for billing.
  • Monitor and follow up on ETAs, delays, backorders, stock levels, costs, and margins.
  • Coordinate closely with vendors, warehouse, and Accounting teams on purchasing activity.

Additional Responsibilities

  • Transition between customer service and purchasing functions based on business priorities.
  • Support multiple Sales Representatives and projects simultaneously.
  • Perform other related duties as assigned to support sales growth and operational efficiency 

Requirements

  • Strong verbal and written communication skills  with a professional, customer-focused approach.
  • Excellent organizational skills with the ability to prioritize and manage multiple tasks.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work independently with minimal supervision.
  • Strong interpersonal skills.
  • Comfortable working in a fast-paced, dynamic, and  evolving environment.
  • Flexibility to move between Customer Solutions and Purchasing responsibilities as urgency requires.
  • Ability to work full-time in an in-office setting.

Education & Experience

  • High school diploma or GED required.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook).

Physical Requirements

  • Ability to sit at a desk and work on a computer for extended periods.
  • Ability to move throughout the facility as needed.

Apply