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Customer Solutions Associate Jobs in California (NOW HIRING)

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Hive

Client Solutions Associate

San Francisco, CA

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Hensel Phelps

Facility Solutions Associate II

Irvine, CA · On-site

$90K - $105K/yr

The Facility Solutions Associate II role focuses on conducting processes and completing ... Collaborate and coordinate with internal and external customers. Physical Requirements * Light Work.

D3

Associate Solutions Engineer

Los Angeles, CA · On-site

About the Role We're looking for an Associate Solutions Engineer to be the technical glue between ... This is a hands-on, customer-facing role for someone early in their career who's hungry to learn ...

D3

Associate Solutions Engineer

Los Angeles, CA

About the Role We're looking for an Associate Solutions Engineer to be the technical glue between ... This is a hands-on, customer-facing role for someone early in their career who's hungry to learn ...

D3

Associate Solutions Engineer

Los Angeles, CA · On-site

About the Role We're looking for an Associate Solutions Engineer to be the technical glue between ... This is a hands-on, customer-facing role for someone early in their career who's hungry to learn ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in California

Customer Solutions Associate information

See California salary details

$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer solutions associate in California is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate, and why are they important?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in California? The most popular types of Customer Solutions jobs in California are:
What cities in California are hiring for Customer Solutions Associate jobs? Cities in California with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in California as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,180 per year, or $16.9 per hour.
Customer Solutions Representative

Customer Solutions Representative

Denken Solutions, Inc.

Livermore, CA

$21.50 - $24/hr

Contractor

Posted 5 days ago

Job description

On-Site role

Job Description:

  • As a Customer Solutions Representative, you will manage and process customer orders, identify and resolve order issues, and engage in strategic cross-selling or upselling initiatives.
  • You will play a key role in working closely with customers to meet their needs, understand their challenges, and ensure they have a successful and positive experience with Client.

Essential Responsibilities:
Customer Orders & Interaction:

  • Engage with customers through various communication channels (phone, fax, email, and will-call) to manage orders, understand their needs, and ensure seamless order fulfillment.
  • Enter customer orders daily.
  • Resolve customer issues quickly and accurately.
  • Answer calls within 2 rings.
  • Process returns.
  • Assist walk-in customers (where applicable).
  • Set up eCommerce accounts.
  • Respond to emails within 2 hours or less.
  • Manage the shared team mailbox.
  • Open and close the cash drawer (P21).

Customer Relationship Management:

  • Build and maintain positive customer relationships to increase loyalty and repeat business.
  • Provide immediate responses to customer issues.
  • Follow up on delivery issues.
  • Store customer credit card information.
  • Maintain customer and ship-to records.
  • Maintain customer and delivery notes.

Customer Growth Initiatives:

  • Cross-Selling: Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.
  • Upselling: Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs while emphasizing the added benefits and value.
  • Product Knowledge: Develop and maintain a thorough understanding of the company's products, services, and promotions to recommend the best solutions to customers.
  • Cross-Functional Collaboration: Work closely with Customer Success and Sales team members to ensure a seamless customer experience. Support Client in achieving its business goals.
  • Additional Responsibilities: Perform additional duties or special projects as assigned.

Experience, Education & Physical Requirements:

  • At least 1 year of customer service experience.
  • Excellent verbal and written communication skills.
  • Proficiency with CRM software and other customer support tools.
  • Strong attention to detail and accuracy in handling data and documentation.
  • Proactive with strong problem-solving skills.
  • Ability to work independently as well as collaboratively.
  • Customer-focused with a commitment to delivering exceptional service.
  • Ability to sit at a desk for extended periods, operate a computer, and communicate clearly over the phone and in person.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers