Customer Services Professional Jobs in Rochester, NY

We are seeking a dynamic and experienced Travel Designer to join our elite team! The ideal candidate will have a passion for luxury travel and a keen understanding of the needs and expectations of ultra-high net worth clientele. 

You'll design extraordinary travel experiences for some of the world's most discerning individuals - from Fortune 500 executives and professional athletes to dignitaries and their families. This isn't booking trips; it's architecting seamless, once-in-a-lifetime moments - a private villa on a Greek island with a Michelin-starred chef, a last-minute jet to see the Northern Lights, or a multi-generational family journey across three continents.

As a Travel Designer within FROSCH's Private Client Services (PCS), you'll own a portfolio of member relationships end-to-end: from initial consultation through post-trip follow-up. You'll collaborate with a tight-knit team that shares your obsession with detail and your refusal to settle for "good enough."

Job Responsibilities: 

• Consults deeply with members to understand their preferences, travel style, and unspoken expectations - then exceed them.
• Builds and manages bespoke itineraries encompassing private/commercial air, accommodations (hotels, resorts, villas, residences), yachts, luxury cruises, ground transportation, private tours, dining, entertainment, and personal staffing (private chefs, childcare, beauty specialists).
• Serves as the dedicated point of contact for a select group of members, proactively nurturing long-term relationships built on trust and anticipation of their needs.
• Manages all financial elements of each trip - invoicing, vendor payments, budgeting - with precision and transparency.
• Leverages established partner and vendor relationships to secure preferred rates, upgrades, and exclusive access.
• Provides white-glove support throughout the travel lifecycle: pre-trip planning, real-time concierge assistance, and post-trip follow-up.
• Troubleshoots proactively - resolve issues before members even know they existed.
• Stays ahead of luxury travel trends, emerging destinations, and new properties to bring fresh, informed recommendations to every conversation.

Required Qualifications, Skills and Capabilities

• Minimum 5+ years designing luxury travel for high-net-worth or ultra-high-net-worth clients (or equivalent hospitality/concierge experience).
• Comfort with CRM and project management tools; tech-adaptable.
• Extensive personal travel experience and genuine cultural curiosity.
• Exceptional written and verbal communication - you're polished on the phone, precise in email, and warm in person.
• The ability to manage a high-volume inbox and complex calendar without dropping a detail.
• Grace under pressure: you thrive when juggling competing priorities and tight timelines.
• Willingness to be available beyond standard hours - our members' worlds don't pause at 5 PM, and neither does our service. 

Preferred Qualifications, Skills and Capabilities

• Proficiency in a GDS platform (Sabre, Amadeus, or similar).

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans