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Customer Services Professional Jobs in Rochester, NY

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Responsibilities ... Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Mr. Key's Locksmith

Be Seen First

Customer Service

Rochester, NY · On-site

$20 - $25/hr

The Customer Service role is vital in ensuring exceptional support to customers through effective ... Maintain clear and professional communication with customers * Perform data entry tasks related to ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. * Provide accurate information regarding products, services, orders, and account ...

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All JobsCustomer Services Professional JobsCustomer Services Professional Jobs in Rochester, NY

Customer Services Professional information

See Rochester, NY salary details

$9

$16

$25

How much do customer services professional jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer services professional in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is a customer services professional?

Customer Services Professionals are individuals who assist customers by addressing inquiries, resolving complaints, and providing information about products or services. They work in various industries, including retail, finance, telecommunications, and more. Their main goal is to ensure customer satisfaction by delivering prompt and effective support through phone, email, chat, or in person. Customer Services Professionals need strong communication, problem-solving, and interpersonal skills to handle diverse customer needs. They play a crucial role in building and maintaining positive relationships between a company and its customers.

What are the key skills and qualifications needed to thrive as a customer services professional?

To thrive as a Customer Services Professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Exceptional patience, active listening, and conflict resolution skills help professionals excel in addressing diverse customer needs. These skills ensure positive customer experiences, effective issue resolution, and contribute to overall customer satisfaction and loyalty.

What are some common challenges faced by customer services professionals, and how can they be effectively managed?

Customer Services Professionals often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining accurate records while multitasking. Effective management of these challenges involves developing strong communication skills, practicing patience, and utilizing available resources like knowledge bases and support from team members. Regular training and feedback sessions can also help professionals stay updated on best practices, ensuring a positive and productive work environment.

What is the difference between Customer Services Professional vs Customer Support Specialist?

AspectCustomer Services ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma; certifications in customer support or technical troubleshooting are common
Work EnvironmentCall centers, retail, service desks, online supportTechnical support centers, online chat, phone support, help desks
Employer & IndustryRetail, hospitality, telecommunications, service industriesIT, software, technology, electronics industries
Search & Comparison IntentCustomer Services Professional vs Customer Support Specialist

While both roles focus on assisting customers, Customer Services Professionals typically handle general inquiries and service requests across various industries, whereas Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related fields. The roles overlap in customer interaction and require strong communication skills, but the support specialist role may demand more technical knowledge.

What types of jobs fall under customer services professional?

Jobs that fall under the customer services professional category include roles such as customer service representative, call center agent, technical support specialist, client services associate, and help desk technician. These positions typically involve assisting customers, resolving issues, and providing information through various communication channels like phone, email, or chat, often requiring strong communication skills and familiarity with customer management tools.

What are the most commonly searched types of Customer Services jobs in Rochester, NY?

The most popular types of Customer Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Services Professional jobs?

Cities near Rochester, NY with the most Customer Services Professional job openings:

Customer Services Professional jobs near you
Infographic showing various Customer Services Professional job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Virtual Travel Customer Service

Genovaire Travel Group

Rochester, NY • Remote

$14.75 - $18.75/hr

Full-time

Posted 27 days ago

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

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