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Customer Services Professional Jobs in Rochester, NY

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Responsibilities ... Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Mr. Key's Locksmith

Customer Service

Rochester, NY · On-site

$20 - $25/hr

The Customer Service role is vital in ensuring exceptional support to customers through effective ... Maintain clear and professional communication with customers * Perform data entry tasks related to ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. * Provide accurate information regarding products, services, orders, and account ...

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All JobsCustomer Services Professional JobsCustomer Services Professional Jobs in Rochester, NY

Customer Services Professional information

See Rochester, NY salary details

$9

$16

$25

How much do customer services professional jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer services professional in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is a customer services professional?

Customer Services Professionals are individuals who assist customers by addressing inquiries, resolving complaints, and providing information about products or services. They work in various industries, including retail, finance, telecommunications, and more. Their main goal is to ensure customer satisfaction by delivering prompt and effective support through phone, email, chat, or in person. Customer Services Professionals need strong communication, problem-solving, and interpersonal skills to handle diverse customer needs. They play a crucial role in building and maintaining positive relationships between a company and its customers.

What are the key skills and qualifications needed to thrive as a customer services professional?

To thrive as a Customer Services Professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Exceptional patience, active listening, and conflict resolution skills help professionals excel in addressing diverse customer needs. These skills ensure positive customer experiences, effective issue resolution, and contribute to overall customer satisfaction and loyalty.

What are some common challenges faced by customer services professionals, and how can they be effectively managed?

Customer Services Professionals often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining accurate records while multitasking. Effective management of these challenges involves developing strong communication skills, practicing patience, and utilizing available resources like knowledge bases and support from team members. Regular training and feedback sessions can also help professionals stay updated on best practices, ensuring a positive and productive work environment.

What is the difference between Customer Services Professional vs Customer Support Specialist?

AspectCustomer Services ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma; certifications in customer support or technical troubleshooting are common
Work EnvironmentCall centers, retail, service desks, online supportTechnical support centers, online chat, phone support, help desks
Employer & IndustryRetail, hospitality, telecommunications, service industriesIT, software, technology, electronics industries
Search & Comparison IntentCustomer Services Professional vs Customer Support Specialist

While both roles focus on assisting customers, Customer Services Professionals typically handle general inquiries and service requests across various industries, whereas Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related fields. The roles overlap in customer interaction and require strong communication skills, but the support specialist role may demand more technical knowledge.

What types of jobs fall under customer services professional?

Jobs that fall under the customer services professional category include roles such as customer service representative, call center agent, technical support specialist, client services associate, and help desk technician. These positions typically involve assisting customers, resolving issues, and providing information through various communication channels like phone, email, or chat, often requiring strong communication skills and familiarity with customer management tools.

What are the most commonly searched types of Customer Services jobs in Rochester, NY?

The most popular types of Customer Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Services Professional jobs?

Cities near Rochester, NY with the most Customer Services Professional job openings:

Customer Services Professional jobs near you
Infographic showing various Customer Services Professional job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Customer Service Representative | Billing Support

Customer Operations

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 27 days ago

Job description

Customer Service Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

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