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Customer Service Jobs in Topeka, KS (NOW HIRING)

Q5 Connections

Customer Service Representative

Topeka, KS · On-site

$15 - $20.50/hr

Customer Service Representative Topeka, Kansas, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

QCHI

Customer Service Representative

Topeka, KS · On-site

$14/hr

The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Topeka, KS · On-site

$15 - $20.50/hr

The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Raising Cane's

Customer Service Associate

Topeka, KS · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Topeka, KS · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Topeka, KS · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Topeka, KS · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

MBA CSi

National Customer Service

Topeka, KS · On-site

$16 - $21.25/hr

MBA Consulting Services, Inc. (MBA CSi) is seeking a National Customer Service Specialist to provide dedicated onsite support for our customer, the United States Postal Service (USPS) , at its ...

Raising Cane's

Customer Service Associate

Lawrence, KS · On-site

$14/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

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All JobsCustomer Service JobsCustomer Service Jobs in Topeka, KS

Customer Service information

See Topeka, KS salary details

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$17

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How much do customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service in Topeka, KS is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Topeka, KS?

The most popular types of Customer Service jobs in Topeka, KS are:

What are popular job titles related to Customer Service jobs in Topeka, KS?

For Customer Service jobs in Topeka, KS, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Topeka, KS look for?

The top searched job categories for Customer Service jobs in Topeka, KS are:

What cities near Topeka, KS are hiring for Customer Service jobs?

Cities near Topeka, KS with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Topeka, KS as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,794 per year, or $17.7 per hour.

National Customer Service

Topeka, KS • On-site

MBA Consulting Services, Inc.
IT Services • 201 - 500 employees
Learn more about MBA Consulting Services, Inc.external

$16 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Support a Mission That Keeps America Moving
Are you a customer service professional who thrives in a fast-paced environment, enjoys solving complex problems, and has exceptional attention to detail? If you're looking for a role where your work directly supports one of the nation's largest organizations, this is your opportunity.
MBA Consulting Services, Inc. (MBA CSi) is seeking a National Customer Service Specialist to provide dedicated onsite support for our customer, the United States Postal Service (USPS), at its Security Lock Operations Center in Topeka, Kansas.
In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing orders, maintaining critical records, and serving as a Tier 2 resource for escalated customer inquiries. Your work will help ensure Postal facilities across the country receive the correct security products and support they need to operate safely and efficiently.
What You'll Do
As part of a collaborative three-person team, you will:
  • Serve as a trusted point of contact for USPS customers regarding Security Lock policies, ordering procedures, and program support.
  • Process and maintain lock and key orders while ensuring compliance with established policies and procedures.
  • Maintain electronic databases and hard-copy records related to security locks, keys, and combination changes.
  • Generate reports and analyze data to improve operational processes and customer service.
  • Update national communications regarding Security Lock systems, procedures, and ordering requirements.
  • Support policy implementation and provide guidance to customers using ordering applications and reporting tools.
  • Track key returns and maintain accurate inventory and historical records.
  • Collaborate with USPS stakeholders and cross-functional teams to ensure data accuracy and program integrity.
  • Participate in meetings and provide recommendations to improve Security Lock processes.
  • Provide Tier 2 Help Desk support by resolving escalated customer issues and assisting call center operations.
  • Document customer interactions using a call logging system.
What We're Looking For
We're looking for someone who enjoys multitasking, adapts quickly to changing priorities, and takes pride in delivering exceptional customer service.
Preferred Qualifications
  • Bachelor's degree preferred.
  • 2-4 years of experience in customer service, call center operations, help desk support, order management, or a similar customer-focused environment.
  • Advanced proficiency with:
    • Microsoft Excel
    • Microsoft Access
    • CSV file management
  • Working knowledge of Microsoft Teams.
  • Experience following established policies, procedures, and compliance requirements.
  • Public sector or government support experience is a plus.
What Makes You Successful
You are someone who:
  • Communicates professionally with customers at all levels.
  • Stays organized while managing multiple priorities.
  • Learns new systems quickly.
  • Pays close attention to detail.
  • Works well independently and as part of a collaborative team.
  • Remains calm and effective under pressure.
  • Takes initiative to solve problems before they become issues.
Position Details
  • Full-time, non-exempt position
  • 40 hours per week
  • 100% onsite at USPS Security Lock Operations
  • Location:
    500 Gary Ormsby Drive
    Topeka, KS
Additional Requirements
  • Ability to work Monday-Friday, 8:00 AM-5:30 PM CT.
  • Successfully pass a pre-employment background investigation and drug screening.
  • Must be eligible to obtain a Public Trust clearance.
Why Join MBA CSi?
At MBA Consulting Services, Inc., you'll join a company that supports some of the federal government's most important missions. For more than 20 years, we've partnered with agencies nationwide to deliver innovative IT, engineering, facilities management, and professional services solutions.
Headquartered in Chantilly, Virginia, MBA CSi employs nearly 400 professionals across 46 locations throughout the United States. Our success is built on integrity, collaboration, innovation, and a commitment to delivering quality solutions for our customers.
If you're ready to make an impact while building your career with a growing federal contractor, we'd love to hear from you.
MBA Consulting Services, Inc. is an Equal Opportunity/Affirmative Action Employer.
Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (Safe Harbor 401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development

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