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Customer Service Translator Jobs in Ohio (NOW HIRING)

Robert Half

Customer Service Representative

Cleveland, OH · On-site

$17 - $18/hr

Access translation support services when necessary to ensure effective communication with residents ... Support additional customer service and administrative tasks as assigned to help the team meet ...

TransPerfect

Account Manager

Columbus, OH · On-site

TransPerfect provides a full array of language and business support services, including translation ... and customer service * Research and understand all industries that TransPerfect markets to ...

Acrisure

Manager, Customer Analytics

Cleveland, OH · On-site

$1 - $2/hr

Build scalable data models to support self-service analytics and reporting * Ensure data accuracy ... Act as a translator between technical teams and business stakeholders What Are We Looking for in ...

CaptionCall

Installer/Trainer Part Time

Cleveland, OH · On-site

CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for ... translation, real-time captioning, and post-production language services. Sorenson's impact vision ...

CaptionCall

Installer/Trainer Part Time

Cleveland, OH

CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for ... translation, real-time captioning, and post-production language services. Sorenson's impact vision ...

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All JobsCustomer Service Translator JobsCustomer Service Translator Jobs in Ohio

Customer Service Translator information

What is a customer service translator?

Customer Service Translators are professionals who facilitate communication between customers and companies by translating spoken or written information from one language to another. They assist in resolving customer inquiries, complaints, and support issues across different languages, ensuring that non-native speakers receive accurate and effective service. This role often requires strong language proficiency, cultural understanding, and excellent interpersonal skills. Customer Service Translators may work in call centers, online chat, emails, or face-to-face interactions to bridge language gaps and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service translator?

To thrive as a Customer Service Translator, you need fluency in at least two languages, strong comprehension skills, and a background in customer service or translation studies. Familiarity with translation software, customer relationship management (CRM) systems, and communication platforms is typically required. Outstanding interpersonal skills, cultural sensitivity, and the ability to remain calm under pressure set top performers apart. These skills are vital for accurately conveying information, building trust, and ensuring a positive customer experience across language barriers.

How does a customer service translator typically collaborate with other departments to resolve customer issues?

Customer Service Translators frequently work with teams such as technical support, sales, and management to ensure customer concerns are fully understood and accurately addressed across language barriers. They not only translate customer inquiries and responses but also relay cultural nuances and context to help internal teams tailor solutions effectively. This role requires clear communication, adaptability, and the ability to coordinate between various stakeholders to resolve issues promptly and efficiently.

What is the difference between Customer Service Translator vs Customer Support Specialist?

AspectCustomer Service TranslatorCustomer Support Specialist
Required credentialsLanguage proficiency, translation certifications (optional)Communication skills, technical knowledge
Work environmentCall centers, online chat, email support in multilingual settingsCustomer service centers, technical support teams
Employer & industry usageCompanies serving international clients, translation agenciesRetail, tech, telecom, service industries
Search & comparison intentLanguage translation, multilingual support rolesCustomer service, technical support roles

Customer Service Translators focus on translating customer communications and documents to facilitate understanding across languages, often requiring language proficiency and translation skills. Customer Support Specialists handle direct customer interactions, troubleshooting, and problem-solving in a specific language or region. While both roles involve customer interaction, their core functions and skill sets differ significantly.

What are popular job titles related to Customer Service Translator jobs in Ohio?

For Customer Service Translator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Translator jobs in Ohio look for?

The top searched job categories for Customer Service Translator jobs in Ohio are:

Customer Service Translator jobs near you
Infographic showing various Customer Service Translator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Service Representative

Robert Half

Cleveland, OH • On-site

$17 - $18/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a Customer Service Representative to join a municipal service team in Ohio. This onsite contract-to-permanent opportunity is ideal for someone who enjoys helping the public, managing high-volume inquiries, and delivering accurate information with professionalism. In this role, you will support residents by responding to service-related questions, documenting requests carefully, and ensuring each interaction is handled with clarity and care.
Responsibilities:
• Respond to incoming resident inquiries and provide helpful, courteous support across a wide range of city-related services.
• Record service requests accurately in the customer relationship management system and monitor entries for completeness and follow-up needs.
• Use internal reference guides, knowledge resources, and program information to deliver correct details about services, events, facilities, and community offerings.
• Apply established call handling procedures and resolution steps to address issues directly or direct them to the appropriate department when needed.
• Assist individuals experiencing challenging circumstances by communicating calmly, professionally, and with sensitivity to varying communication needs.
• Access translation support services when necessary to ensure effective communication with residents who have limited English proficiency.
• Utilize mapping tools and related systems to help resolve property-based and location-specific questions.
• Maintain a high standard of confidentiality, precision, and professionalism in every conversation and all documentation.
• Support additional customer service and administrative tasks as assigned to help the team meet service goals.• Prior experience in customer service, call center support, or a high-volume public-facing environment.
• Strong verbal and written communication skills with the ability to listen carefully and respond clearly.
• Accurate data entry skills and strong attention to detail when documenting requests and updating records.
• Proficiency with Microsoft Office and comfort learning customer service systems and online knowledge tools.
• Ability to manage inbound calls efficiently while maintaining courtesy and empathy.
• Experience handling both routine inquiries and more complex service concerns with sound judgment.
• Comfortable working onsite in Cleveland, Ohio in a business environment.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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