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Customer Service Trainee Jobs in Texas (NOW HIRING)

Warren CAT

Engine Field Svc Trainee

Amarillo, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

... customer. * With guidance from a Senior Field Service Technician the trainee will be required and expected to familiarize him or herself with the following: Correct service report writing, DOT ...

Warren CAT

Engine Field Svc Trainee

Amarillo, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

... customer. * With guidance from a Senior Field Service Technician the trainee will be required and expected to familiarize him or herself with the following: Correct service report writing, DOT ...

Hcltech

Customer Service Rep (DPO)

El Paso, TX · On-site

$14.50 - $19.75/hr

Customer Service Rep (DPO) El Paso, Texas The Trainee - Voice Ops plays a crucial role in ensuring customer satisfaction through effective communication and service delivery. This entry-level ...

New

EZCORP

Retail Customer Service

Conroe, TX · On-site

$13.50 - $14.75/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

College Station, TX · On-site

$13 - $14.25/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

La Porte, TX · On-site

$11 - $15/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Austin, TX · On-site

$15 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Austin, TX

$15 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Houston, TX · On-site

$14.50 - $19/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Beaumont, TX · On-site

$11 - $15/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Brownsville, TX · On-site

$13 - $17.25/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Harlingen, TX · On-site

$12 - $14/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Mission, TX · On-site

$11.50 - $12.75/hr

  • Medical

  • Retirement

  • PTO

Start your career as a trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our customer service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Huntsville, TX · On-site

$11 - $15/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Beaumont, TX · On-site

$11 - $15/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Galveston, TX · On-site

$11 - $15/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCorp, Inc.

Retail Customer Service

Austin, TX · On-site

$14.50 - $19/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCorp, Inc.

Retail Customer Service

Houston, TX · On-site

$14.50 - $19/hr

  • Medical

  • Retirement

  • PTO

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Texas

Customer Service Trainee information

See Texas salary details

$12

$19

$33

How much do customer service trainee jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service trainee in Texas is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $22.60 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in Texas?

The most popular types of Customer Service jobs in Texas are:

What cities in Texas are hiring for Customer Service Trainee jobs?

Cities in Texas with the most Customer Service Trainee job openings:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,984 per year, or $19.7 per hour.

Engine Field Svc Trainee

Warren CAT

Amarillo, TX • On-site

Full-time

Medical, Dental, Vision, Life

Posted 6 days ago

Warren CAT rating

8.6

Company rating: 8.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

31st of 175 rated vehicle equipment hire

Job description

TEAM UP WITH US!
The Engine Field Service Trainee is responsible for assisting the Senior Field Service Technician for performing certain repairs and maintenance.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
  • Assist a Senior Field Technician in completing assigned jobs and task to meet flat rate times and re-do metric.
  • Assist a Senior Field Technician in completing related paperwork and access databases required to complete job (work order, parts orders, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
  • Follow contamination control and HAZMAT rules and regulations
  • Remove and install parts, disassemble and assemble components, and test and adjust assemblies with supervision from a Senior Field Technician
  • Assist a Senior Field Technician in providing accurate quotes and pricing estimates to the customer.
  • With guidance from a Senior Field Service Technician the trainee will be required and expected to familiarize him or herself with the following: Correct service report writing, DOT reports, and time entry and expense charges.
  • Trainee will be required to ride along and assist a Senior Field Service Technician with all aspects of the task at hand daily.
  • Trainee will be under direct mentorship of a Senior Field Service Technician that he or she is assigned to.

WHAT YOU'LL NEED:
  • High school diploma or general education degree (GED); or • 1+ years of related experience and/or training; or equivalent combination of education and experience.
  • Associate's degree/certificate in diesel technology, or similar mechanical discipline, preferred.
  • Clean driving record and CDL for field assignment, must be at least 21 at time of applying in order to be assigned and operate field vehicle.
  • General knowledge of diesel or gas engines, electrical, electronic, hydraulic, mechanical, pneumatic systems and components.
  • General knowledge of basic hand tools, air tools, precision measuring tools and instruments, lap tops, diagnostic software and cranes and rigging equipment.
  • May require MSHA certification Education and/or Experience.
  • Successfully complete Work Steps assessment.
  • Flexibility to work various schedules including shift work - Be expected to work same schedule or shift as Senior Field Service Technician assigned to - Will be required at times to work away from home and stay out of town overnight. - At times overtime may be required to meet work and deadline requirements.

WHY WORK WITH US?
  • We like to take care of business and have fun doing it!
  • We offer health, dental, vision, life, and more as a comprehensive benefits package.
  • Don't you want to work with awesome people?

IMPORTANT INFORMATION:
Applicant must pass administered Can Test and Bennett Mechanical Comprehension Test Prior to acceptance for this position. Once applicant is accepted for this position the following will be required monthly. A monthly written evaluation will be administered by the Engine Field Service Supervisor or Field Service Dispatcher on the Trainees performance that month. Once the written evaluation is complete the Trainee and Field Service Supervisor will sit down and go over that month's evaluation. Once this phase is complete a determination will be made by the Supervisor based on evaluation results to continue the program or place the trainee on a 30-day probation period. In the advent at the end of the 30-day probation period there is no improvement the trainee can be terminated or reassigned at the discretion of the Engine Field Service Supervisor and Regional Manager.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
Required travel up to 40%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Keywords: mechanic, heavy equipment mechanic
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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