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Customer Service Trainee Jobs in Illinois (NOW HIRING)

ULINE

Customer Service Management Trainee

Waukegan, IL · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Gurnee, IL · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Waukegan, IL · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Gurnee, IL · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

Illinois Mutual

Policy Service Rep Trainee

Peoria, IL

$33K - $34K/yr

Policy Service Representative Trainee Department: Policy Service Reports To: Jennifer Schulze ... Answer customer inquiries by phone, email or written correspondence * Process basic customer ...

EZCORP

Retail Customer Service

Calumet City, IL · On-site

$14.25 - $15.75/hr

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

EZCORP

Retail Customer Service

Calumet City, IL · On-site

$14.25 - $15.75/hr

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... As part of our Customer Service team in our stores, you will provide a friendly, courteous, and ...

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Illinois

Customer Service Trainee information

See Illinois salary details

$13

$20

$35

How much do customer service trainee jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service trainee in Illinois is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.51 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in Illinois?

The most popular types of Customer Service jobs in Illinois are:

What cities in Illinois are hiring for Customer Service Trainee jobs?

Cities in Illinois with the most Customer Service Trainee job openings:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,628 per year, or $20.5 per hour.

Financial Service Trainee - Elgin, IL - Customer Service

Elgin, IL • On-site

My LSI
See more jobs at My LSIexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Customer Service - Financial Service Representative - Full-Time Schedules - 1st Shift Available - Saturday or Sunday Required!
Compensation: $17.00 an hour, plus (evening, weekend, holiday) - Shift Differentials of +$5 an hour on weekends! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify.
Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.
Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.
Competencies:
  • Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner.
  • Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
  • Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
  • Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications
  • Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
  • Proficient typing, listening, computer, and reading skills
  • Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays
  • Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
  • Excellent problem-solving skills with the ability to multi-task
  • Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and
    temperament of the caller
  • Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
  • Professional and upbeat attitude that thrives in a fast-paced environment
  • Desire and ability to provide excellent customer service on every interaction
  • Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher

Work From Home:
Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.
EDUCATION
High school/GED or better (minimum)
OUR BENEFITS INCLUDE:
  • Paid Training
  • Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
  • Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions
  • Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements
  • Relaxed dress environment
  • Generous Paid Time Off - rest and relaxation!
  • Year-round employee appreciation events and online recognition award program - you are awesome!
  • Free Coffee at all LSI facility locations
  • Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
  • Life and Disability Insurance
  • Pet Insurance
  • Paid Volunteer Time Off - give back to your community!
  • Educational Assistance and Employee-Assistance-Program
  • 401k/Profit Sharing with Safe Harbor Match
  • Growth opportunities - 90% of leadership positions are filled from within!

Apply ONLINE at www.belivelsi.com!
Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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