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Customer Service Ticket Agent Jobs (NOW HIRING)

Concord Coach Lines

$17/hr

North Londonderry Afternoon/Evening Customer Service/Ticket Agent Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service Agent in North Londonderry, NH.

Concord Coach Lines

$17/hr

North Londonderry Early Morning Customer Service/Ticket Agent Calling all early morning risers! Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service ...

Capital Vacations

Ticket Agent

Branson, MO · On-site

Ticket Agent In addition to competitive compensation, Capital Vacations offers a variety of ... Provide Customer Service to all Branson vacation guests * Sell tickets to guests, always upselling

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Customer Service Ticket Agent information

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How much do customer service ticket agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service ticket agent?

Customer Service Ticket Agents are professionals who assist customers with purchasing, exchanging, or refunding tickets for events, travel, or transportation. They provide information about schedules, fares, and policies, and help resolve any issues or complaints related to tickets. These agents typically work at counters, over the phone, or online, ensuring a smooth and positive experience for customers. Their role requires strong communication skills, problem-solving abilities, and knowledge of ticketing systems.

What are some common challenges faced by customer service ticket agents, and how can they be effectively managed?

Customer Service Ticket Agents often encounter challenges such as handling high volumes of customer inquiries during peak travel times and addressing complex issues related to bookings or cancellations. Effective time management, strong communication skills, and familiarity with booking systems are essential for managing these challenges. Agents also benefit from maintaining a calm and empathetic demeanor, especially when assisting frustrated or distressed customers, and collaborating closely with team members to resolve escalated cases quickly.

What are the key skills and qualifications needed to thrive as a customer service ticket agent, and why are they important?

To thrive as a Customer Service Ticket Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and point-of-sale terminals is typically required. Patience, problem-solving abilities, and a friendly demeanor help agents excel in delivering positive customer experiences. These skills ensure efficient ticketing processes, customer satisfaction, and effective resolution of inquiries or issues.

What is the difference between Customer Service Ticket Agent vs Customer Support Specialist?

AspectCustomer Service Ticket AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, online ticketing systems, chat platformsHelp desks, online chat, email support
Industry UsageCustomer service, tech support, retailTech companies, service providers, e-commerce
Primary FocusManaging support tickets, tracking issuesResolving customer inquiries, providing technical assistance

Customer Service Ticket Agents primarily handle support tickets and track customer issues using ticketing systems, often in call centers or online platforms. Customer Support Specialists focus on resolving customer inquiries and providing technical or product assistance, often through chat or email. While both roles require strong communication skills, Ticket Agents emphasize issue tracking, whereas Support Specialists focus on problem resolution.

How do I become a customer service ticket agent for an airline?

To become a customer service ticket agent for an airline, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, proficiency with reservation systems, and the ability to handle stressful situations are often required; some airlines may also prefer candidates with bilingual abilities or prior travel industry experience.

How do you become a customer service ticket agent?

To become a customer service ticket agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with customer service software or ticketing systems is often preferred, and some employers may require training on specific tools or certifications in customer service best practices.

What cities are hiring for Customer Service Ticket Agent jobs?

Cities with the most Customer Service Ticket Agent job openings:

What states have the most Customer Service Ticket Agent jobs?

States with the most job openings for Customer Service Ticket Agent jobs include:

Customer Service Ticket Agent jobs near you
Infographic showing various Customer Service Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Ticket Agent/Customer Service Early Mornings - North Londonderry

Boston Express Bus

Londonderry, NH • On-site

$17/hr

Part-time

PTO

Posted 13 days ago

Job description

North Londonderry Early Morning Customer Service/Ticket Agent
Calling all early morning risers! Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service Agent in North Londonderry, NH. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules to keep our North Londonderry terminal sparkling. This is not a remote position.
We are looking for a part-time (20-25 hours / 3-4 shifts per week) EARLY MORNING (3am - 11am) ticket agent / customer service rep. Open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts . This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.
What you can expect from us:
  • Thorough training and a very competitive hourly rate of up to $17.00 per hour to start, with a performance-based increase after 90 days.
  • PTO (Paid time off) earned on hours worked
  • Ride the bus for free!

Position expectations include:
  • Computer literate with keyboarding skills
  • Personable, friendly, and outgoing
  • Ability to multitask when terminal is busy
  • Able to answer informational calls and direct passengers with patience
  • Sell tickets and handle cash drawer
  • Ability to stand for long periods of time
  • Strong customer service and communication skills
  • Strong attention to detail
  • Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.
Internal Ref ID: BXB

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