ZipRecruiter

Log In

1

Customer Service Ticket Agent Jobs (NOW HIRING)

Capital Vacations

Ticket Agent

Branson, MO

The Ticket Agent is responsible for accurately selling tickets to customers by phone or in-person ... Provide Customer Service to all Branson vacation guests * Sell tickets to guests, always upselling

drphillips

Phillips Center's guests with exceptional customer service and proactive solutions for all ... The Ticket Agent represents the Dr. Phillips Center with ticket sales and answers general questions ...

Capital Vacations

Ticket Agent

Branson, MO · On-site

The Ticket Agent is responsible for accurately selling tickets to customers by phone or in-person ... Provide Customer Service to all Branson vacation guests * Sell tickets to guests, always upselling

Hornblower

Ticket Booth Agent - Georgetown

Washington, DC · On-site

$17.95/hr

Must have a minimum of 1 year customer service experience. * Ability and willingness to work in an outdoor environmental element as a ticket agent - heat wind, snow, rain * Must be flexible to work ...

Westgate Resorts

Attractions Ticket Agent

Branson, MO · On-site

$15/hr

The Attractions Ticket Agent performs teller-type functions related to the sale of attraction ... Strong verbal communication and customer service skills with a professional, guest-focused attitude.

Goldbelt

Ticket Agent - Goldbelt Tram

Juneau, AK

$15/hr

Excellent communication and customer service skills. * Ability to learn, understand, and follow ... One (1) season of ticket agent or closely related experience involved with tourism, travel, and/or ...

Westgate Resorts

Attractions Ticket Agent

Branson, MO

$15/hr

The Attractions Ticket Agent performs teller-type functions related to the sale of attraction ... Strong verbal communication and customer service skills with a professional, guest-focused attitude.

next page

Showing results 1-20

All JobsCustomer Service Ticket Agent Jobs

Customer Service Ticket Agent information

See salary details

$9

$18

$27

How much do customer service ticket agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ticket Agent vs Customer Support Specialist?

AspectCustomer Service Ticket AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, online ticketing systems, chat platformsHelp desks, online chat, email support
Industry UsageCustomer service, tech support, retailTech companies, service providers, e-commerce
Primary FocusManaging support tickets, tracking issuesResolving customer inquiries, providing technical assistance

Customer Service Ticket Agents primarily handle support tickets and track customer issues using ticketing systems, often in call centers or online platforms. Customer Support Specialists focus on resolving customer inquiries and providing technical or product assistance, often through chat or email. While both roles require strong communication skills, Ticket Agents emphasize issue tracking, whereas Support Specialists focus on problem resolution.

What are Customer Service Ticket Agents?

Customer Service Ticket Agents are professionals who assist customers with purchasing, exchanging, or refunding tickets for events, travel, or transportation. They provide information about schedules, fares, and policies, and help resolve any issues or complaints related to tickets. These agents typically work at counters, over the phone, or online, ensuring a smooth and positive experience for customers. Their role requires strong communication skills, problem-solving abilities, and knowledge of ticketing systems.

What are the key skills and qualifications needed to thrive as a Customer Service Ticket Agent, and why are they important?

To thrive as a Customer Service Ticket Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and point-of-sale terminals is typically required. Patience, problem-solving abilities, and a friendly demeanor help agents excel in delivering positive customer experiences. These skills ensure efficient ticketing processes, customer satisfaction, and effective resolution of inquiries or issues.

What are some common challenges faced by Customer Service Ticket Agents, and how can they be effectively managed?

Customer Service Ticket Agents often encounter challenges such as handling high volumes of customer inquiries during peak travel times and addressing complex issues related to bookings or cancellations. Effective time management, strong communication skills, and familiarity with booking systems are essential for managing these challenges. Agents also benefit from maintaining a calm and empathetic demeanor, especially when assisting frustrated or distressed customers, and collaborating closely with team members to resolve escalated cases quickly.
What cities are hiring for Customer Service Ticket Agent jobs? Cities with the most Customer Service Ticket Agent job openings:
What states have the most Customer Service Ticket Agent jobs? States with the most job openings for Customer Service Ticket Agent jobs include:
Customer Service Ticket Agent jobs near you
Infographic showing various Customer Service Ticket Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Representative-Ticket Agent/Yard Attendant (New London)

Customer Service Representative-Ticket Agent/Yard Attendant (New London)

Cross Sound Ferry Services

New London, CT • On-site

$18/hr

Other

Posted 14 days ago

Job description

Job Openings >> Customer Service Representative-Ticket Agent/Yard Attendant (New London)
Customer Service Representative-Ticket Agent/Yard Attendant (New London)
Summary
Title: Customer Service Representative-Ticket Agent/Yard Attendant (New London) ID: 1013 Location: New London, CT Department: New London Terminal
More about this job >
Description

Are you looking for looking for an interesting customer service job in a unique and exciting environment?   Or maybe you have wanted to work outside and consider yourself a people person?  Cross Sound Ferry's New London Terminal could be a fantastic fit for you!  We are looking for motivated and detail-oriented individuals to come join our team!  We operate a busy terminal, where we assist our customers going to Long Island, Block Island, or aboard our Lighthouse Cruises.  Our outside yard staff focus on checking customers in and providing direction while our ticket agents primarily work inside handling cash and resolving customer related issues.  We are looking for candidates that have positive attitudes, good communication skills, and are willing to learn.  While it can be tough working outside in different weather conditions, it can also be rewarding!  We have full and part time positions available both inside and outside. All positions are seasonal with a lot of year round potential.   Please apply online or directly at our New London Terminal located at 2 Ferry St., New London.
Starting Rate: $18.00/hr

Primary duties include, but not limited to:

  • Engage with and direct customers in a friendly manner
  • Check in, change reservations, and issue tickets using handheld or desktop computers and printers
  • Explain policies and procedures to customers
  • Help clean and maintain terminal
  • Watch for and report suspicious behavior
  • Outside positions require line handling to dock ferries
  • Outside positions require vehicle and pedestrian traffic control
Apply Now
 
Refer to a Friend

Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:


Copyright 2026 Cross Sound Ferry Services. All rights reserved.
Powered by ApplicantStack Employment Application Software
Privacy Policy | Terms of Use

Apply