Customer Service Tech Jobs in Tennessee (NOW HIRING)

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About the Organization
Aloha Pools & Spas began in the Cook family backyard in Trimble, TN 1969. It all started when our dad, John W. Cook was teaching our oldest sister, Deb, how to drive. He had forgotten to remind her to put the car in park when she turned it off, and as she got out it rolled into our above ground pool, damaging it beyond repair.

Dad promised that he'd build us all an inground pool next year. Not only did he stay true to his word but went on to establish a family-owned and operated company. One that has maintained its longevity because of our dedication to always providing 100-percent customer satisfaction in all that we do

Aloha Pools & Spas is built on the Godly foundation - honesty, hard work and a servant's attitude - that was instilled in our dad by his mother and passed along to us.

Our Dad had no idea the impact that building our family pool would have. Since 1969, the Aloha family has brought health, happiness, and families together to nearly 20,000 backyards in an eight state area. More and more families trust Aloha Pools & Spas to build affordable, low-maintenance pools with energy-efficient technology because we offer the finest design and construction services, as well as the most professional and knowledgeable staff and service technicians.

WE BELIEVE

If you are happy, you will tell your friends.

You should know where you stand on a job's progress.

In owning our mistakes and fixing them.

We are all human, and it's okay to be human when serving others

Three references aren't enough. Have 10,000.

We don't have all the answers, and sometimes our customers have better ideas than ours.

The customer is not always right, and neither are we. But they are right more often than we are.

95 percent of our customers would recommend us and the other 5 percent will eventually come around.

We

Description

POSITION SUMMARY
As a pool technician, your duties will include driving to the customers' location, adding chemicals to correct ensure pool balance as well as diagnosing/repairing/replacing light fittings, leaks, cracks, and faulty equipment. To ensure success as a pool service technician, you should have excellent knowledge of swimming pool equipment and maintenance, be able to work with hazardous chemicals and interact with customers in a friendly and professional manner.

ESSENTIAL FUNCTIONS

• Communicating with Service manager daily regarding assigned tasks.
• Ensure that assigned service vehicle is stocked and prepared for the day's jobs.
• Driving the company vehicle to customer's location.
• Maintaining equipment and chemical stock levels in service vehicle.
• Adding acid, chlorine, and other chemicals to correct pH level.
• General maintenance of all components of swimming pools and communicating work completed clearly with customers.
• Fitting and repairing plumbing for spas and pools.
• Diagnosing/Repairing/Replacing faulty pool cleaning equipment.
• Completing tasks in the software system and ensuring that all notes regarding customer location are properly documented.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION & EXPERIENCE

1-3 years of general service experience; OR an equivalent combination of education, training and experience.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strength and mobility to work in a typical field, warehouse lot setting, including operating hand and power tools; stamina to perform sustained physical labor, including standing, walking, climbing and working in confined or awkward spaces; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over a telephone.

Work is subject to exposure to frequent travel, extreme weather conditions, noise, electrical shocks, hazardous chemicals, electrical currents, dust and noxious odors.

This position is currently accepting applications.