$29.25 - $37.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$29.25 - $37.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$29.25 - $37.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$29.25 - $37.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$23.25 - $30.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$23.25 - $30.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$27.75 - $35.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$27.75 - $35.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$28.75 - $37/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$28.75 - $37/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$28.25 - $36.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$28.25 - $36.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$26 - $33.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$26 - $33.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$27.75 - $35.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$27.75 - $35.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$28 - $36.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$28 - $36.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$27.50 - $35.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$27.50 - $35.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$29 - $37.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$29 - $37.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$30 - $38.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$30 - $38.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$27 - $34.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$27 - $34.75/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$28.25 - $36.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$28.25 - $36.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$27.25 - $35.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$27.25 - $35.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$29 - $37.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$29 - $37.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$26.75 - $34.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$26.75 - $34.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$28.75 - $37.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$28.75 - $37.25/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
$28.25 - $36.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Quick apply
$28.25 - $36.50/hr
Document service calls and customer information * Order parts and obtain pricing * Communicate with customers about what you found and how you'll fix it * Maintain your company vehicle and equipment
Westfield, MA · On-site
$16.75 - $22.75/hr
Opportunity DuraMark Technologies is seeking an experienced Customer Service representative to join our team in either Westfield, IN or St. Paul, MN. This role is ideal for someone who enjoys working ...
Westfield, MA · On-site
$16.75 - $22.75/hr
Opportunity DuraMark Technologies is seeking an experienced Customer Service representative to join our team in either Westfield, IN or St. Paul, MN. This role is ideal for someone who enjoys working ...
$11.81 - $13.89
4% of jobs
$13.89 - $15.97
6% of jobs
$15.97 - $18.04
14% of jobs
$18.09 is the 25th percentile. Wages below this are outliers.
$18.04 - $20.12
23% of jobs
The median wage is $20.31 / hr.
$20.12 - $22.20
23% of jobs
$23.23 is the 75th percentile. Wages above this are outliers.
$22.20 - $24.27
7% of jobs
$24.27 - $26.35
7% of jobs
$26.35 - $28.43
5% of jobs
$28.43 - $30.50
5% of jobs
$30.50 - $32.58
2% of jobs
$32.58 - $34.65
1% of jobs
$11
$22
$34
A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.
A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.
To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.
For Customer Service Tech jobs in Massachusetts, the most frequently searched job titles are:
The top searched job categories for Customer Service Tech jobs in Massachusetts are:
Cities in Massachusetts with the most Customer Service Tech job openings:
$29.25 - $37.75/hr
Full-time
Retirement, PTO
Posted 10 days ago
Responsibilities:
Sila Services – Stoneham, MA
Know your way around a walk-in freezer, rack system, or ice machine? Can you actually diagnose the problem instead of just throwing parts at it? We should talk.
Sila Services is looking for an experienced Commercial Refrigeration Technician who knows their stuff and takes pride in doing the job right. We’re growing, we stay busy, and we believe great techs deserve a great place to work.
You bring the refrigeration experience — we’ll bring the steady work, great benefits, company vehicle, tools, training, and a team that has your back.
What You’ll Work OnBecause good techs have options — and we want Sila to be the place you choose to stay.
You’ll have steady work, a company vehicle and gas card, great benefits, a tool account, paid time off, a 401(k) with company match, and opportunities to keep learning and growing.
If you know refrigeration and want to work somewhere that values good people and great work, come join Sila Services in Stoneham.
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