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Customer Service Tech Jobs in Connecticut (NOW HIRING)

CN Wood

Service Tech / Mechanic

Newington, CT · On-site

$33.62/hr

Service Tech / Mechanic Reports To: Service Manager Exempt/Non-exempt: Non-exempt Location(s ... Consults with customers to collect information on equipment history, problem with the equipment ...

CN Wood

Service Tech / Mechanic

Newington, CT · On-site

$33.62/hr

Service Tech / Mechanic Reports To: Service Manager Exempt/Non-exempt: Non-exempt Location(s ... Consults with customers to collect information on equipment history, problem with the equipment ...

Leslie's

Service Tech Assistant

North Haven, CT · On-site

$17/hr

With over 60 years of providing best-in-class products and solutions to our customers, there is ... As a Service Technician Assistant , you will support the Service Technician with seasonal pool ...

WillScot

Service Tech (yard)

New Milford, CT · On-site

$23.50 - $30.50/hr

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

WillScot

Service Tech (yard)

New Milford, CT

$23.50 - $30.50/hr

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

WillScot

Service Tech (yard)

New Milford, CT · On-site

$23.50 - $30.50/hr

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

Curtiss Ryan Honda

EXPRESS SERVICE TECH

Shelton, CT · On-site

$14 - $19.25/hr

Lube Technician is responsible for performing lube related services for customers in a professional ... Understand the terminology of the business and keep abreast of technology changes in products and ...

Curtiss Ryan Honda

EXPRESS SERVICE TECH

Shelton, CT · On-site

$14 - $19.25/hr

Lube Technician is responsible for performing lube related services for customers in a professional ... Understand the terminology of the business and keep abreast of technology changes in products and ...

Curtiss Ryan Honda

EXPRESS SERVICE TECH

Shelton, CT

$14 - $19.25/hr

Lube Technician is responsible for performing lube related services for customers in a professional ... Understand the terminology of the business and keep abreast of technology changes in products and ...

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All JobsCustomer Service Tech JobsCustomer Service Tech Jobs in Connecticut

Customer Service Tech information

See Connecticut salary details

$10

$19

$30

How much do customer service tech jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service tech in Connecticut is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.25 per hour, depending on experience, location, and employer.

What does a typical day look like for a Customer Service Tech?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a Customer Service Tech job?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the Customer Service Tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

What are popular job titles related to Customer Service Tech jobs in Connecticut? For Customer Service Tech jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Customer Service Tech jobs in Connecticut look for? The top searched job categories for Customer Service Tech jobs in Connecticut are:
Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in Connecticut as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,020 per year, or $19.2 per hour.
Service Tech / Mechanic

Service Tech / Mechanic

CN Wood

Newington, CT • On-site

$33.62/hr

Other

Posted 3 days ago

Job description

Position Title: Service Tech / Mechanic

Reports To: Service Manager

Exempt/Non-exempt: Non-exempt

Location(s): Newington CT

Salary range starting at $33.62+ commensurate on experience and technical experience

JOB SUMMARY

The Service Tech / Mechanic works with guidance from shop foreman/working foreman in shop and/or field. The ability to perform basic diagnostics, basic mechanical, basic hydraulic and a basic understanding of service manuals. The ability to perform general services on equipment lines carried (oils & filters). Prepping of machines i.e. PDI’s and clean & checks. The ability and willingness to work with other technicians to complete a task.

PRIMARY RESPONSIBILITIES

  • Consults with customers to collect information on equipment history, problem with the equipment, and/or known maintenance or repairs required.
  • Identifies mechanical problems visually and/or with computer diagnostic equipment.
  • Perform routine maintenance tasks such as oil changes, lubrication and tire rotation.
  • Performs tests on specific parts and systems to determine whether they are operating properly.
  • Examines critical parts and systems using standard checklists.
  • Plans repairs and timetables for completion; provides customers with time and cost estimates.
  • Performs routine and preventative maintenance including oil changes and tune-ups.
  • Repairs or replaces malfunctioning parts and systems
  • Conducts post-repair testing and diagnostics.
  • Test drives equipment to confirm proper operation, that repairs have been made properly, and that problems have been resolved.
  • Prioritize jobs and ensure maintenance shop is maintained in a clean, safe and organized manner.
  • Record keeping and documentation.
  • Performs other related duties as assigned.

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

  • Extensive knowledge of all aspects of heavy equipment maintenance and repair.
  • Ability to diagnose and troubleshoot equipment issues using diagnostic tools and software.
  • Experience with maintenance and repair of engines, transmissions, hydraulic systems and electrical systems on heavy equipment.
  • Knowledge of safety procedures and regulations related to heavy equipment operation and maintenance.
  • Excellent analytical and problem-solving skills.
  • Ability to visually diagnose mechanical issues.
  • Ability to read and interpret technical manuals and schematics.
  • Excellent communication and interpersonal skills to work with team members and clients.
  • Physical stamina and strength to lift heavy parts and equipment.
  • Availability to work flexible hours and weekends as needed.
  • Ability to read work orders.
  • Ability to perform repairs in a timely fashion.

Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee must be able to bend, stretch, kneel, climb and squat to perform repairs and inspections; talk or hear; perform fine motor, hand, and finger skills in the use of tools, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift 50 pounds; Ability to work safely in a noisy area with many odors present.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.