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Customer Service Supervisor Jobs in Reno, NV (NOW HIRING)

NASS USA

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

NASS USA

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

NASS USA

Field Service Supervisor

Reno, NV · On-site

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Field Service Supervisor Overview North American Substation Services (NASS) is a national leader in ... Plan and coordinate complex field activities, including resource planning, customer communication ...

High Priority Plumbing

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

High Priority Plumbing

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

AGS

Be Seen First

Field Service Supervisor

Reno, NV · On-site

$68K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Overview The Field Service Supervisor is responsible for all field service operations for the ... Addresses customer inquiries, resolves issues and obtains customer feedback proactively * Maintains ...

AGS, LLC

Field Service Supervisor

Reno, NV · On-site

$68K - $78K/yr

The Field Service Supervisor is responsible for all field service operations for the region ... Addresses customer inquiries, resolves issues and obtains customer feedback proactively.

AGS

Field Service Supervisor

Reno, NV · On-site

Job Overview The Field Service Supervisor is responsible for all field service operations for the ... Addresses customer inquiries, resolves issues and obtains customer feedback proactively * Maintains ...

MIRATECH Corporation

Field Service Supervisor

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proven experience as a supervisor leading multiple Field Service Technicians in a technical ... Commission and service MIRATECH equipment if needed to maintain customer scheduleParticipate in ...

MIRATECH Corporation

Field Service Supervisor

Reno, NV

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proven experience as a supervisor leading multiple Field Service Technicians in a technical field ... Provide telephone support to customers and MIRATECH Field Service Technicians including ...

MIRATECH Corporation

Field Service Supervisor

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proven experience as a supervisor leading multiple Field Service Technicians in a technical field ... Provide telephone support to customers and MIRATECH Field Service Technicians including ...

GovernmentJobs.com

Customer Service Representative

Truckee, CA · On-site

$18.25 - $25/hr

Position Summary Under general supervision of the Customer Service Supervisor or Manager, provides efficient and courteous service to all inquiries by the electric and water customers of the District ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative The Customer Service Representative is responsible for supporting the Customer Service Supervisor and department in daily activities. This includes creating and ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing ...

Scheels

Customer Service

Sparks, NV · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be ...

Scheels

Customer Service

Sparks, NV · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be ...

SCHEELS

Customer Service

Sparks, NV · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Reno, NV

Customer Service Supervisor information

See Reno, NV salary details

$24.4K

$57.8K

$100.7K

How much do customer service supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service supervisor in Reno, NV is $57,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.
More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Reno, NV?

The most popular types of Customer Service Supervisor jobs in Reno, NV are:

What are popular job titles related to Customer Service Supervisor jobs in Reno, NV?

For Customer Service Supervisor jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Reno, NV look for?

The top searched job categories for Customer Service Supervisor jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Service Supervisor jobs?

Cities near Reno, NV with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,828 per year, or $27.8 per hour.

Field Service Supervisor

NASS USA

Reno, NV • On-site, Remote

$55 - $65/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Overview
Field Service Supervisor
Overview
North American Substation Services (NASS) is a national leader in transformer services and high-voltage substation installation, maintenance, testing, and repair. With more than 20 years of experience, we deliver comprehensive, one-stop solutions for utilities, industrial operations, and critical infrastructure across the United States. Our teams support the full lifecycle of substation and transformer assets, including installation, maintenance, major repairs, and diagnostic testing.
Core services include transformer assembly, oil processing, regasket and life-extension work, substation apparatus testing, and high-voltage equipment maintenance to ensure safe, reliable system performance. We work on a wide range of substation equipment-power transformers, breakers, switches, arresters, and control cabinets-and perform essential diagnostics such as TTR, winding resistance, insulation resistance, power-factor testing, and oil analysis through our dedicated in-house laboratory. With a nationwide fleet of mobile oil-processing units, we provide rapid on-site support backed by strong technical expertise, a commitment to safety, and disciplined field execution to keep critical power systems operating reliably and efficiently.
Benefits
  • Medical, dental, and vision coverage
  • 401(k) savings plan with company match
  • Health Savings Account (HSA) and/or Flexible Spending Account (FSA)
  • Life and AD&D insurance
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP)

Perks
  • Competitive pay
  • Talent development through instructor-led and online learning
  • Career path planning
  • Incentives for professional certifications
  • Per diem for travel
  • Referral bonuses
  • Tuition reimbursement

Pay:
The hourly rate for this position is between $55 - $65 per hour.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Position Overview
The Field Service Supervisor provides senior technical leadership for complex transformer and high voltage apparatus projects, overseeing inspection, repair, maintenance, and testing of transmission and distribution substation equipment. The role directs multi-crew field execution, resolves technical issues, and ensures compliance with safety, quality, and operational standards.
Responsibilities
  • Lead and oversee field crews performing advanced installation, inspection, maintenance, testing, and repair of transformers and high voltage substation equipment.
  • Promote a strong safety culture, adhering to company safety policies, PPE requirements, and conducting regular JBOs.
  • Plan and coordinate complex field activities, including resource planning, customer communication, and job-site readiness.
  • Provide expert technical guidance for advanced troubleshooting, diagnostics, and problem solving on transformer and apparatus work.
  • Perform or oversee all transformer testing required within project scope, ensuring accuracy and proper documentation.
  • Mentor technicians to strengthen technical capability and field leadership across multi-crew operations.
  • Maintain accurate records of service activities, equipment repairs, testing results, and customer interactions.
  • Collaborate with internal teams for equipment needs, materials, logistics, and scheduling future crew assignments.
  • Communicate scope changes and field deviations to support cost recovery and project documentation.

Qualifications
Required:
  • High school diploma or equivalent
  • 5+ years of experience in transformer services, high voltage testing, substation work, or related technical field operations
  • Demonstrated ability to lead multi-crew field teams and support complex projects
  • Strong written and verbal communication skills; ability to coordinate with customers and internal teams
  • Proficiency with MS Office and digital reporting systems
  • Valid driver's license and insurable driving record
  • Ability to lift/carry up to 50 lbs. and work safely in outdoor, high voltage environments
  • Willingness to travel frequently, including overnight stays
  • Ability to work flexible schedules including overtime, weekends, holidays, and nights
  • Successful completion of background checks and post-offer, job-related medical evaluation/drug testing where permitted

Preferred:
  • Advanced experience with transformer testing and diagnostics (e.g., Doble, DLRO, insulation resistance, winding resistance, CT ratio/saturation, power factor)
  • Knowledge of substation apparatus including HV/MV circuit breakers, transformers, switchgear, CTs, PTs, CCVTs
  • Experience planning testing scopes, interpreting results, and supporting field engineering decisions
  • Familiarity with crane/rigging, oil-processing support, and advanced transformer service procedures

Work Environment & Physical Requirements:
  • Field-based work in outdoor substations and industrial sites
  • Regular domestic travel with occasional international travel
  • PPE required; reasonable accommodations may be made

EEO Statement
NASS, an Asplundh Power Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic. NASS does not engage with individual recruiters or third party staffing agencies. Unsolicited résumés will not be accepted.

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