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Customer Service Supervisor Jobs in Reno, NV (NOW HIRING)

Luxdynamics

Customer Service Supervisor

Reno, NV · On-site

We are looking for a detail-oriented and hard-working Customer Service supervisor to join our team. The ideal candidate can function in a fast-paced environment and will oversee all supply chain and ...

High Priority Plumbing

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

NASS USA

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

NASS USA

Field Service Supervisor

Reno, NV · On-site

$55 - $65/hr

Field Service Supervisor Overview North American Substation Services (NASS) is a national leader in ... Plan and coordinate complex field activities, including resource planning, customer communication ...

NASS USA

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

High Priority Plumbing

Field Service Supervisor

Reno, NV · On-site +1

$55 - $65/hr

Overview Field Service Supervisor Overview North American Substation Services (NASS) is a national ... Plan and coordinate complex field activities, including resource planning, customer communication ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

Description The Customer Service Representative supports the Customer Service Supervisor and department in the performance of daily activities which including but are not limited to creating and ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

Description The Customer Service Representative supports the Customer Service Supervisor and department in the performance of daily activities which including but are not limited to creating and ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

The Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing ...

Qualus

Supervisor, Field Services

Reno, NV · On-site

$44.63 - $80.33/hr

Our Field Service Supervisors work in a first-line management role, utilizing a mix of soft and ... Coordinate field service employees daily schedules. * Serve as contact for customers regarding job ...

Qualus

Supervisor, Field Services

Reno, NV · On-site

Our Field Service Supervisors work in a first-line management role, utilizing a mix of soft and ... Coordinate field service employees daily schedules. * Serve as contact for customers regarding job ...

Scheels

Customer Service

Sparks, NV · On-site

$16.25 - $22.25/hr

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be ...

Scheels

Customer Service

Sparks, NV · On-site

$16.50/hr

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be ...

SCHEELS

Customer Service

Sparks, NV · On-site

$16.50/hr

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Reno, NV

Customer Service Supervisor information

See Reno, NV salary details

$24.4K

$57.8K

$100.7K

How much do customer service supervisor jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service supervisor in Reno, NV is $57,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Reno, NV?

The most popular types of Customer Service Supervisor jobs in Reno, NV are:

What job categories do people searching Customer Service Supervisor jobs in Reno, NV look for?

The top searched job categories for Customer Service Supervisor jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Service Supervisor jobs?

Cities near Reno, NV with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,828 per year, or $27.8 per hour.

Customer Service Supervisor

Reno, NV • On-site

Luxdynamics
See more jobs at Luxdynamicsexternal

Other

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

LUX dynamics is a privately owned, Reno-based high-bay LED manufacturing company. We use our core values to feed our culture and resonate motivation and passion with all our employees. We are looking for a detail-oriented and hard-working Customer Service supervisor to join our team. The ideal candidate can function in a fast-paced environment and will oversee all supply chain and customer support functions of the business.

Job Description

LUX is growing, and we need a leader who can guide our customer service personnel who empower us. The goal is to keep the departments running efficiently and profitably, to maintain our phenomenal customer satisfaction, loyalty, and retention, and to exceed their expectations consistently.

Summary of major responsibilities:
  • Provide outstanding customer service by leading and motivating your team
  • Supervise and track the customer service department workflow
  • Address and settle any related issues/disputes from customers
  • Liaise with other departments and follow up on the job process
  • Provide valuable insights to stakeholders
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Supervise the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction
Requirements and skills:
  • A minimum of five years of experience in a related field is required
  • Excellent communication skills, attention to detail, and desire to be part of a busy office support team
  • Proficient in Excel, Word, Windows, Outlook, Google, etc.
  • QuickBooks experience
  • Ability to type 40 words per minute
LUX Core Values – THE P.E.A.K. OF LUX
  • PROFESSIONALISM – In Everything We Do
  • EXTREME OWNERSHIP – Own your mistakes, even if you are only partially at fault. Own it 100% and recognize that if one team member fails, we all fail.
  • ALWAYS DO WHAT IS RIGHT – Boldly go above and beyond expectations. Do what you say you’re going to do… and then some!
  • KINDNESS – Respect all and listen intently. These people are your tribe!
  • 401(k) and company matching
  • Medical insurance
  • Dental insurance
  • Paid Holidays
  • PTO

** LUX is a drug-free work environment, so candidates must be able to pass drug screening. **

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