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Customer Service Supervisor Jobs in Wisconsin (NOW HIRING)

DH Pace

Service Supervisor

Milwaukee, WI · On-site

DH Pace Company, Inc has an exciting opportunity to join our team as a Service Supervisor in our ... Lead and inspire technicians by establishing and enforcing outstanding customer service standards ...

Kone México

Service Supervisor

Madison, WI · On-site

$105 - $138/hr

Service Supervisor Role Are you ready to make your next career move to join our team and manage ... with your customer and peers. Your mission is to promote a positive culture surrounded by ...

New

Cintas

Service Supervisor

Madison, WI · On-site

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Cintas

Service Supervisor

Madison, WI · On-site

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

KONE

Service Supervisor

Madison, WI · On-site

$105K - $138K/yr

As our Service Supervisor , you will successfully drive the service business operations for your ... with your customer and peers. Your mission is to promote a positive culture surrounded by ...

Robinson, Inc.

Field Service Supervisor

De Pere, WI · On-site

We strive to provide customer service that goes above and beyond the standard. Click here to view our Benefits Snapshot JOB OVERVIEW The Field Service Supervisor oversees field service technicians ...

Lube-Tech

Field Service Supervisor

Milwaukee, WI

With a purpose to make tomorrow a little bit better than today for each other, our customers, and ... The Field Service Supervisor will plan, coordinate and direct all activities of the industrial ...

Lube-Tech

Field Service Supervisor

Milwaukee, WI · On-site

With a purpose to make tomorrow a little bit better than today for each other, our customers, and ... The Field Service Supervisor will plan, coordinate and direct all activities of the industrial ...

Ascentek, Inc.

Field Service Supervisor

Milwaukee, WI · On-site

$55 - $75/hr

Description With a purpose to make tomorrow a little bit better than today other, our customers ... Company provided vehicle The Field Service Supervisor is a leadership role responsible for ...

Ascentek

Field Service Supervisor

Milwaukee, WI · On-site

With a purpose to make tomorrow a little bit better than today for each other, our customers, and ... The Field Service Supervisor will plan, coordinate and direct all activities of the industrial ...

Robinson, Inc.

Field Service Supervisor

De Pere, WI · On-site

We strive to provide customer service that goes above and beyond the standard. Click here to view our Benefits Snapshot JOB OVERVIEW The Field Service Supervisor oversees field service technicians ...

AGS

Be Seen First

Field Service Supervisor

Madison, WI · On-site

$68K - $78K/yr

Job Overview The Field Service Supervisor is responsible for all field service operations for the ... Addresses customer inquiries, resolves issues and obtains customer feedback proactively * Maintains ...

AGS, LLC

Field Service Supervisor

Madison, WI · On-site

$68K - $78K/yr

The field service supervisor is responsible for all field service operations for the region ... Addresses customer inquiries, resolves issues, and obtains customer feedback proactively.

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Showing results 41-60

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Wisconsin

Customer Service Supervisor information

See Wisconsin salary details

$24.7K

$58.5K

$101.9K

How much do customer service supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service supervisor in Wisconsin is $58,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,700.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Wisconsin?

The most popular types of Customer Service Supervisor jobs in Wisconsin are:

What are popular job titles related to Customer Service Supervisor jobs in Wisconsin?

For Customer Service Supervisor jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Wisconsin look for?

The top searched job categories for Customer Service Supervisor jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Supervisor jobs?

Cities in Wisconsin with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $58,541 per year, or $28.1 per hour.

Service Supervisor

Lakeside International Trucks

Milwaukee, WI • On-site

$75K/yr

Full-time

Posted 2 days ago

New

Job description

Description
The Service Supervisor oversees daily shop operations, including scheduling repairs, assigning jobs, and monitoring progress to ensure timely, high-quality service. This role serves as the primary point of contact for customers regarding repair updates, and expected completion timelines. The Service Supervisor is also responsible for maintaining accurate service records and ensuring all documentation is presented professionally while supporting a positive customer experience.

Responsibilities
  • Schedule maintenance and repair work, providing customers with accurate completion time estimates.
  • Assign work to technicians and monitor progress to ensure timely and efficient completion.
  • Maximize the use of available direct labor hours to improve productivity.
  • Serve as a primary point of contact for customer inquiries regarding service work.
  • Enter labor time on repair orders and daily reconciliation of clock time versus repair order time.
  • Assist with facilitation of work being coordinated with outside vendors and dealerships.
  • Maintain parts inventory and process monthly reconciliation.
  • Support department workflow to maintain consistent service quality and volume.
  • Prepare estimates and communicate customer billback work as needed.
  • Monitor repair time versus standards and assist with coaching and developing technicians.
  • Perform other duties as assigned by the Service Manager.


Qualifications
  • High school diploma or equivalent required.
  • Minimum of 3 years of truck or auto technician experience and/or combination of prior Service Supervisor/Service Advisor experience preferred.
  • Ability to set clear directions, establish goals, and ensure all company standards and objectives are met.
  • Strong organizational, multi-tasking, and time management skills, with the ability to prioritize and plan for deadlines and potential contingencies.
  • Excellent verbal and written communication skills, conveying information clearly, directly, and accurately.
  • High attention to detail and a commitment to continually improving quality of work.
  • Proven ability to handle a variety of issues professionally and effectively.
  • Ability to remain composed and effective in high-pressure or challenging situations.