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Customer Service Supervisor Jobs in Rhode Island

Unifi

Customer Service Supervisor - PVD

Warwick, RI · On-site

General information Job Title Customer Service Supervisor - PVD Date Thursday, August 13, 2026 Entity Unifi Aviation, LLC State Rhode Island City Warwick Base Pay Rate: $ 20.50 Full/Part Time ...

Cintas

Service Supervisor

Cumberland, RI

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Cintas

Service Supervisor

Cumberland, RI · On-site

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Global Partners LP

Food Service Supervisor

Kingston, RI · On-site

$20.04 - $23.47/hr

Global Partner's is looking for a Food Service Supervisor/ Deli Lead. Our Fresh Food's Supervisor ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners

Food Service Supervisor

Kingston, RI · On-site

$20.04 - $23.47/hr

Global Partner's is looking for a Food Service Supervisor/ Deli Lead. Our Fresh Food's Supervisor ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners

Guest Service Supervisor

Smithfield, RI · On-site

$18.73 - $21.94/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Warwick, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners

Guest Service Supervisor

Kingston, RI

$20.04 - $23.47/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Scituate, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Scituate, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Portsmouth, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Smithfield, RI · On-site

$18.73 - $21.94/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners

Guest Service Supervisor

Warwick, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners

Guest Service Supervisor

Foster, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners

Guest Service Supervisor

West Kingston, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Lifespan

Customer Service Specialist

Providence, RI · On-site

$20.96 - $34.61/hr

Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Brown University Health ...

Global Partners

Guest Service Supervisor

Portsmouth, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Global Partners LP

Guest Service Supervisor

Foster, RI · On-site

$17.66 - $20.87/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Rhode Island

Customer Service Supervisor information

See Rhode Island salary details

$24K

$56.8K

$98.9K

How much do customer service supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service supervisor in Rhode Island is $56,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Rhode Island?

The most popular types of Customer Service Supervisor jobs in Rhode Island are:

What are popular job titles related to Customer Service Supervisor jobs in Rhode Island?

For Customer Service Supervisor jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Rhode Island look for?

The top searched job categories for Customer Service Supervisor jobs in Rhode Island are:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,798 per year, or $27.3 per hour.

Customer Service Supervisor - PVD

Warwick, RI • On-site

Unifi
See more jobs at Unifiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

General information
Job Title
Customer Service Supervisor - PVD
Date
Thursday, August 13, 2026
Entity
Unifi Aviation, LLC
State
Rhode Island
City
Warwick
Base Pay Rate:
$ 20.50
Full/Part Time
Full Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
Job Summary:
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
  • Flight Privileges: Offered after 30 days for employees and eligible family members!
  • Weekly pay for hourly employees (CA Employees are paid bi-weekly)
  • Full time starts at 30 hours per week!
  • Paid time off (for full-time employees).
  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
  • 401k for all employees.
  • Exclusive discounts and additional wellness programs.

Job Duties:
  • Leading a team of agents in customer service duties.
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport.
  • Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
  • Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  • Complete work in a safe and secure manner, following company safety and operational standards
  • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:
  • High School diploma, GED or equivalent education.
  • Must be at least 18 years of age.
  • Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualifications:
  • One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements:
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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