Manage customer check-in processes and verify required documentation. * Review, scan, and maintain ... shared success. Position Type Regular Equal Opportunity & Accommodations CAE is committed to ...
Manage customer check-in processes and verify required documentation. * Review, scan, and maintain ... shared success. Position Type Regular Equal Opportunity & Accommodations CAE is committed to ...
Customer Service Representative
Saint-bruno, QC · On-site
CA$25/hr
... Sales Managers. * Collect the necessary information from customers, buyers, and sales reps to ... We believe in driving success and appreciating achievement. Our Team Members are eligible for ...
Customer Service Representative
Saint-bruno, QC · On-site
CA$25/hr
... Sales Managers. * Collect the necessary information from customers, buyers, and sales reps to ... We believe in driving success and appreciating achievement. Our Team Members are eligible for ...
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Work closely with the Customer Service Trainer to strengthen team capabilities and support employee ...
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Work closely with the Customer Service Trainer to strengthen team capabilities and support employee ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Managing more complex or unique cases and ensuring follow-ups are completed within established ... The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we ...
Customer Service Coordinator
Montreal, QC · On-site
... manage service scheduling system and executing daily shop administrative tasks such as phone ... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ...
Customer Service Coordinator
Montreal, QC · On-site
... manage service scheduling system and executing daily shop administrative tasks such as phone ... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ...
Store 6002043: 68 Letete Road, St-Georges, New Brunswick E5C 3H6 Customer Service Representative As ... success of our business. As an employer, we are committed to employment equity, we encourage a wide ...
Store 6002043: 68 Letete Road, St-Georges, New Brunswick E5C 3H6 Customer Service Representative As ... success of our business. As an employer, we are committed to employment equity, we encourage a wide ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Confidently manage sensitive situations (delays, dissatisfaction, unclear feedback). 2. Production ... A team that values your contributions and celebrates your success. * Exclusive Perks: Access to ...
Confidently manage sensitive situations (delays, dissatisfaction, unclear feedback). 2. Production ... A team that values your contributions and celebrates your success. * Exclusive Perks: Access to ...
... ventes, au service client et au marketing. SAP Business Transformation Management (BTM) ... SAP Academy for Customer Success est un programme de développement global conçu pour les ...
... ventes, au service client et au marketing. SAP Business Transformation Management (BTM) ... SAP Academy for Customer Success est un programme de développement global conçu pour les ...
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Customer Service Success Manager information
Key responsibilities
Greet customers and visitors, manage front desk reception activities, and operate the main telephone switchboard.
Support customer check-in processes, verify documentation, and manage customer registrations within the learning management system.
Process training payments, monitor daily activities, and assist with customer inquiries and follow-up communications.
Job description
Description
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.
This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.
Key responsibilities include:
Provide exceptional customer service to internal and external customers.
Greet customers and visitors and manage front desk reception activities.
Operate and monitor the main telephone switchboard.
Manage customer check-in processes and verify required documentation.
Review, scan, and maintain regulatory and customer documentation.
Prepare, issue, and manage security badges and access credentials.
Support customer registrations within the Pelesys learning management system.
Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.
Monitor and action customer inquiries received through the Client Services inbox.
Conduct customer outreach and follow-up communications in advance of scheduled training.
Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.
Generate statistical and operational reports as required.
Assist with customer lounge services.
Support exam invigilation activities as required.
Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.
Work independently while collaborating with internal departments to ensure efficient customer service delivery.
Perform other related customer service and administrative duties as assigned.
Minimum Qualifications
Minimum 2 years of work experience
CEGEP DEC or equivalent education.
Bilingual in English and French, with strong verbal and written communication skills.
Intermediate proficiency with Microsoft Office applications, including Excel.
Strong attention to detail and accuracy when handling documentation and customer information.
Ability to manage multiple priorities and customer interactions simultaneously.
Demonstrated organizational skills and ability to work effectively with frequent interruptions.
Ability to work independently and exercise sound judgment when prioritizing tasks.
Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.
Preferred Qualifications
Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.
Administrative or office administration education.
Experience working in an aviation, flight training, or aviation operations environment.
Additional language skills beyond English and French.
Experience in hotel, hospitality, concierge, or high-volume reception environments.
Benefits
We've designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:
Dynamic and collaborative team environment.
Stimulating work environment.
Culture where initiative is recognized and valued.
Opportunity to contribute to a variety of projects within a multidisciplinary team.
Attractive employee benefits.
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position TypeRegularEqual Opportunity & AccommodationsCAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available-contact your recruiter or email CAECarrieres-Careers@cae.com if needed.
Data PrivacyPrivacy Statement | CAE
As part of our process, we may use AIsupported tools to help review applications, with human decisionmaking at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.