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Customer Service Reps Jobs in Florida (NOW HIRING)

Collabera

Customer Service Representatives

Tampa, FL · On-site

$20.50 - $21/hr

Customer Service Representative Industry: Banking/Financial Services Job duration: 12 months (Possible Extension/Conversion) Location: Tampa, FL 33634 OR Jacksonville, FL 32256 (Onsite - No Work from ...

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Customer Service Reps information

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$7

$14

$20

How much do customer service reps jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service reps in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What are some common challenges Customer Service Reps face, and how can they be effectively managed?

Customer Service Reps often encounter challenges such as handling difficult or upset customers, managing high call volumes, and maintaining product knowledge. Effective time management and active listening skills are crucial for resolving issues efficiently while keeping customers satisfied. Many companies provide training and support resources to help reps build resilience and de-escalation techniques, fostering a positive work environment. Collaborating with team leads and sharing best practices with colleagues can also help reps navigate challenging situations more smoothly.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or skilled trades, which may require certifications or extensive experience rather than a degree. Some independent contractors or entrepreneurs in certain fields can achieve this income through commissions or business profits.

What does a customer service rep do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions. Strong communication skills and patience are essential for success in this role.

What are Customer Service Representatives?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically communicate through phone, email, live chat, or in-person interactions. CSRs play a vital role in ensuring customer satisfaction and maintaining a positive image for the company. Their responsibilities often include processing orders, handling returns, and troubleshooting issues.

How to become a customer service rep?

To become a customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with computer systems, and the ability to handle difficult situations are also important; some roles may require training on specific tools or software. Certifications are not usually required but can enhance job prospects.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and emotional intelligence are crucial soft skills for handling customer inquiries and resolving complaints effectively. These skills ensure positive customer experiences, foster loyalty, and contribute to the overall success of the company.

How can I make $2000 a week working from home?

Customer Service Representatives working from home can potentially earn $2000 a week by handling high call volumes, working flexible or multiple shifts, and gaining experience in specialized areas like technical support or sales. Increasing hourly rates through skills development, certifications, or working for companies that pay premium wages can also help reach this income level.

What is the difference between Customer Service Reps vs Call Center Agents?

AspectCustomer Service RepsCall Center Agents
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma or equivalent; training provided on call handling
Work EnvironmentOffice settings, retail stores, or remoteCall centers, customer support centers, or remote
Industry UsageRetail, banking, healthcare, techTelecommunications, tech support, sales
Primary FocusHandling customer inquiries, resolving issues, providing product infoAnswering calls, troubleshooting, sales, and support

Customer Service Reps and Call Center Agents both focus on assisting customers, but Customer Service Reps often handle a broader range of customer interactions across various channels, while Call Center Agents primarily manage inbound or outbound calls. Both roles require similar credentials and are common in many industries, with differences mainly in work environment and specific job functions.

What cities in Florida are hiring for Customer Service Reps jobs? Cities in Florida with the most Customer Service Reps job openings:
Customer Service Reps jobs near you
Infographic showing various Customer Service Reps job openings in Florida as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.
Customer Service Representatives

Customer Service Representatives

Collabera

Tampa, FL • On-site

$20.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Note: The position is Onsite (No Remote Work/Work from Home). Please note that the schedules are on a first come, first serve basis. You could be assigned any schedule (Post Training). Position Details: Position: Customer Service Representative Industry: Banking/Financial Services Job duration: 12 months (Possible Extension/Conversion) Location: Tampa, FL 33634 OR Jacksonville, FL 32256 (Onsite - No Work from Home) Training Schedule: Monday - Friday (9 AM - 5:30 PM EST) – Will follow the schedule selected at offer time, once training is completed Post Training Work Schedule: 4X10 and 5X8 schedules available 4X10 schedule: Monday, Thursday, Friday, Saturday (6 AM - 4:30 PM EST) Monday, Tuesday, Friday, Saturday (8 AM - 6:30 PM EST) Monday, Tuesday, Wednesday, Saturday (10:30 AM - 9 PM EST) Monday, Wednesday, Thursday, Sunday (6 AM - 4:30 PM EST) Monday, Thursday, Friday, Sunday (8 AM - 6:30 PM EST) Monday, Tuesday, Wednesday, Sunday (10:30 AM - 9 PM EST) 5X8 schedule: Monday - Friday (10 AM - 6:30 PM EST) Monday - Friday 11 AM - 7:30 PM EST Monday - Friday (12 PM - 8 PM EST) Monday - Friday (12:30 PM - 9 PM EST) Interview Process: In-Person/Video Interview Pay Range: $20.50 - 21/hour Pay Structure: Bi-Weekly - Once every two weeks Tentative Start Date: 08/03/2026 Project Scope/Day-to-Day Responsibilities: Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions. Required Skills: Previous Customer Service Experience is required. Nice-to-Have Skills: Possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint. Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment. Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients. Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise. Positive attitude that embraces coaching as an opportunity for improvement in the current role Ability to handle confidential matters and sensitive information responsibly. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - As Applicable).

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