Customer Service Representative Jobs in Rockingham, NC

Anson County Tax Customer Service Representative Salary Grade: 58 ($31,643 - $33,225) Compensation commensurate with experience.
General Description of Duties
Performs responsible cashiering and collection duties and tasks for the County's Centralized Tax revenue collection function. An employee in this class performs a variety of cashiering, cash receipting and data entry tasks for the County's collection function. Collection duties include accepting payments for ad valorem taxes accounts; providing receipts; posting transactions to appropriate accounts and balancing the cash drawer daily. Work also includes processing delinquent bills, locating employers of delinquent taxpayers and processing garnishments. Courtesy and tact are required in extensive customer contact by telephone and walk-in. The work also requires knowledge of the organization and skill in explaining policies and procedures. Work is supervised by the Deputy Tax Collector and is evaluated based on observation, conferences, accuracy and timeliness of work performed and customer feedback.
Essential Duties and Tasks:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management form assigning duties not listed herein if such functions are logical assignment to the position.
• Receives payments from customers for County real and personal property taxes; provides receipts to customers for payments; posts payments to the appropriate accounts; processes mail payments on daily basis.
• Provides customer service; answers inquiries in person and by phone about due dates, accounts, bills, payments, etc.; explains policies and procedures and actions being taken; refers more difficult situations to supervisor for resolution.
• Receives departmental cash receipts; counts funds and balances to deposit slip; codes and posts to appropriate accounts.
• Calculates tax pre-payments, accepts payments and provides receipts; processes payments; prepares tax certifications for attorneys, mortgage companies for loan closings.
• Issues mobile home moving permits with proof of tax payment.
• Processes improper payments, partial payments, and full payments in accordance with established processes and procedures.
• Processes returned checks and sends correspondence to customer to notify about returned check and bad check fee.
• Keys customer bank account information into data base; transmits to bank; reverses payment out of customer accounts and notifies customers.
• Processes garnishments, debt set offs and bankruptcy notices; enters appropriate coding in system; removes code from system upon satisfaction of debt and mails notice of satisfaction; reviews employee lists, as time allows, to identify employers for garnishment proceedings.
• Reconciles daily cash receipts with data entry and balances cash drawer daily; reviews balancing of coworkers and prepares deposit; shares responsibility, on a rotating basis in the absence of the supervisor, for preparing and making bank deposits.
Additional Job Duties
• May type letters and other documents as necessitated by assignment.
• Performs related duties as required.
Knowledge, Skills and Abilities:
• Considerable knowledge of the County's collection policies, practices and procedures.
• Working knowledge of the interrelationships of the County's collections, billing, reporting and accounting processes.
• Working knowledge of modern office procedures and related office information technology equipment, software, and peripherals used in a collections office.
• Skilled in operating computer and a 10-key calculator as needed in the performance of duties.
• Ability to learn and perform each step in the collections process.
• Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations.
• Ability to prepare and maintain collections and related records.
• Ability to file and maintain records and information in proper order for processing.
• Ability to communicate effectively in oral and written forms.
• Ability to develop and maintain effective working relationships with supervisors, employees and the general public.
• Willingness to work with and train new employees, if requested.
Requirements
Minimum Training and Experience
Graduation from high school or have earned a high school equivalency diploma or higher. One year of experience involving face-to-face contact with the general public in the areas of cashiering or accounting clerical position, preferably in a public organization or an equivalent combination of education and experience. The ideal candidate must be comfortable using a personal computer to perform complex and varied transactions, and possess good communication and interpersonal skills, and work effectively in a team-oriented environment. Other important traits include friendliness, courtesy, accuracy, teamwork, respect, punctuality, and good attendance.
Physical Requirements
Must be able to physically perform the basic life operational functions of reaching, lifting, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects. Must possess the visual acuity to work with data and figures, count and inspect monies, checks and other instruments and to operate a computer terminal and calculator.
Application Process
Submit an Anson County application to Roslynn K. Ingram, HR Manager at 101 South Greene St. Suite 240 Wadesboro, NC 28170 or email hr@ansoncountync.gov. Applications may be obtained at www.co.anson.nc.us.
Closing Date: This position is open until filled.
Salary Description
Salary Grade: 58 ($31,643 - $33,225)