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Customer Service Representative Jobs in Rockingham, NC

Planet Fitness

PT Customer Service Rep

Rockingham, NC

$11/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rockingham, NC

Customer Service Representative information

See Rockingham, NC salary details

$8

$15

$22

How much do customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service representative in Rockingham, NC is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.60 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Rockingham, NC?

The most popular types of Customer Service Representative jobs in Rockingham, NC are:

What job categories do people searching Customer Service Representative jobs in Rockingham, NC look for?

The top searched job categories for Customer Service Representative jobs in Rockingham, NC are:

What cities near Rockingham, NC are hiring for Customer Service Representative jobs?

Cities near Rockingham, NC with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rockingham, NC as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,915 per year, or $15.8 per hour.

Customer Service Representative

Pinehurst, NC • On-site

Veterans Guardian VA Claim Consulting
National Security • 51 - 200 employees
Learn more about Veterans Guardian VA Claim Consultingexternal

$13 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.

Job Description:
We are seeking a highly organized and detail-oriented individual to join our team in a high-volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.

Key Responsibilities:

  • Professionally handle and route a high volume of inbound calls
  • Update veteran interactions and progress in the Salesforce CRM with detailed notes
  • Schedule appointments and coordinate calendars for multiple team members
  • Exhibit strong organizational and multitasking skills while supporting various teams
  • Ensure documentation for each veteran client is complete and accurately maintained
  • Keep internal directories and contact records current
  • Serve as the central communication point for internal departments and external partners

Work Location:
This is a full-time, onsite role located at 75 Trotter Hills Circle, Pinehurst, NC.

Requirements

Qualifications:

  • Confident and professional phone communication skills
  • Demonstrated computer proficiency
  • Comfortable navigating Microsoft Office applications
  • Average or above-average typing speed and accuracy
  • Preference given to Veterans or Spouses of Veterans to better connect with our clients
  • Ability to quickly learn company structure, policy, and departmental functions
  • Must gain working knowledge of the VA Claims process and our company’s consulting services

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance