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Customer Service Representative Jobs in Red Wing, MN

Minnesota Jobs

Customer Service Representative

Hastings, MN · On-site

$16.25 - $22.25/hr

Seasonal Customer Service Representative We are looking for a Seasonal Customer Service Representative who thrives in a fast-paced, client-focused environment. (January - April) This role requires ...

Collabera

Customer Service Representative

Eagan, MN

$16.25 - $22.25/hr

Customer Service Representative Location: Eagan, MN Duration: 6 month (may extend) Main Responsibility: Has daily interaction with customers and plays a pivotal role in maintaining a positive ...

KGPCo

Customer Service Representative

Faribault, MN · On-site

$16.50 - $22.25/hr

Customer Service Representative Job Locations US-MN-Faribault ID 2026-3935 Category Customer Service/Support Position Type Regular Full-Time Overview KGPCo is the go-to partner to Communications ...

Collabera

Customer Service Representative

Eagan, MN

$16.25 - $22.25/hr

Job Title - Customer Service Representative Duration - 4-6 Months (with a possibility of an extension) Location - Eagan, MN Key Responsibilities Has daily interaction with customers and plays a ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Red Wing, MN

Customer Service Representative information

See Red Wing, MN salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service representative in Red Wing, MN is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What job categories do people searching Customer Service Representative jobs in Red Wing, MN look for?

The top searched job categories for Customer Service Representative jobs in Red Wing, MN are:

What cities near Red Wing, MN are hiring for Customer Service Representative jobs?

Cities near Red Wing, MN with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Red Wing, MN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Gotham Tax Service

Inver Grove Heights, MN • On-site

$18 - $25/hr

Other

Posted 13 days ago

Job description

Job Duties

  • This is a seasonal CSR position for the 2027 tax season. Schedules include daytime, evening, and Saturday hours. Employees may be scheduled for either full-time or part-time hours based on business need and employee availability.

  • learn and follow company procedures and confidentiality requirements

  • Greeting clients and creating a welcoming office environment

  • Answer incoming phone calls and direct clients appropriately

  • Schedule, confirm, and manage client appointments

  • Assist clients in completing intake forms and required documentation

  • Receive and organize client documents for tax preparation

  • Scan and upload client documents into the company system

  • Manage document watch folders and ensure files are routed correctly

  • Assist tax preparers with administrative support as needed

  • Track client document status and follow up when additional information is required

  • Maintain confidentiality of all client information in accordance with company policies

  • Maintain organized reception and waiting areas

  • Assist with basic office administrative tasks when needed

  • Other duties as assigned which may include supporting other offices when necessary

Minimum Education Required

High school diploma or GED required

Additional education in business, accounting, or customer service is a plus

Minimum Experience Required

One year of customer service, receptionist, administrative assistant, or office support experience preferred

Strong computer, phone and data entry skills

Excellent communication, organizational, and customer service skills

Ability to handle confidential information professionally and with discretion

Shift

First (Day)

Number of Openings

4

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$18.00 - $25.00 / Hourly

Additional Compensation

Starting pay is based on experience, qualifications, and customer service experience. Opportunities for returning seasonal employment may be available based on performance and business needs

Postal Code

55076

Job Type

Full Time

Place of Work

On-site

Requisition ID

CSR-001

Job Benefits

MN ESST (Earned Sick and Safe Time)

Flexible scheduling based on business needs

Paid training

Employee discount on tax preparation services

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