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Customer Service Representative Jobs in Madison, FL

Circle K

Customer Service Representative

Valdosta, GA · On-site

$13 - $17.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Valdosta, GA

$13 - $17.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Lake Park, GA · On-site

$13 - $17.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Valdosta, GA

$13 - $17.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Quitman, GA · On-site

$13 - $17.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Valdosta, GA

$13 - $17.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Madison, FL

Customer Service Representative information

See Madison, FL salary details

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$14

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How much do customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative in Madison, FL is $14.07, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.67 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Madison, FL?

The most popular types of Customer Service Representative jobs in Madison, FL are:

What job categories do people searching Customer Service Representative jobs in Madison, FL look for?

The top searched job categories for Customer Service Representative jobs in Madison, FL are:

What cities near Madison, FL are hiring for Customer Service Representative jobs?

Cities near Madison, FL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Madison, FL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,271 per year, or $14.1 per hour.

Customer Service Representative

Outsource Logistics, Llc

Valdosta, GA • On-site

$13 - $17.75/hr

Other

Re-posted 7 days ago

Job description

Customer Service Representative

The Customer Service Representative is the engine of Outsource Logistics! Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with Outsource Logistics on every shipment. Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework are preferred but not required.

Duties and Responsibilities:

  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Provide exceptional customer service to customers and carriers.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Excellent multitasking skills within their workspace as well as computer software programs.
  • Be a professional representative of our company that other employees look up to.

Job Requirements:

  • High-quality written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Dependability
  • Problem solver
  • Ability to work in teams and be open to others' views
  • Show respect toward others with cultural differences
  • Quality decision making

Qualifications

Education/Experience:

  • Minimum high school diploma required. Some college preferred but not required.
  • Previous customer service or call center experience is required.
  • Logistics experience is preferred but not required.

Mathematical Skills:

  • Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    • Computer Skills:

    To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software. Experience with WMS systems (Camelot and Navis) are preferred.

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About Outsource Logistics

Sourced by ZipRecruiter

Outsource Logistics was founded in 2000 by Paul Everett and Lee Smith. From our humble beginnings in a small warehouse with one delivery van, we have grown our business into what it is today… a leader in supply chain solutions in the Southeast. We operate 2 million square feet of modern multi-client and dedicated warehouse space in 3 different markets in Georgia. Our fleet of modern tractors, trailers, and chassis make delivery seamless whether transported by van, flatbed, or ocean container. If the scope of your transportation needs is outside of what our asset-based offerings can handle, our brokerage division has thousands of contract carriers to call upon. With well over 100 years of combined logistics experience on staff in areas including warehousing, transportation and customer service, we can assure you that we can find a solution for your logistics problems. Whether you need room for a couple of truckloads or a dedicated and fully staffed warehousing operation, we can accommodate you.

Company size

51 - 200 Employees

Headquarters location

Valdosta, GA, US

Year founded

2000

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