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Customer Service Representative Jobs in Defiance, OH

Ascend Mechanical

Customer Service Representative

Bryan, OH

$15 - $20.25/hr

Customer Service Representative Ascend Mechanical is hiring a Customer Service Representative to join our office team. The Customer Service Representative is often the first point of contact for our ...

Circle K

Customer Service Representative

Wauseon, OH · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

The Customer Service Representative handles customer phone calls and manages accounts in order to provide complete customer service from receipt of order to final shipment of product for a specific ...

Circle K

Customer Service Representative

Defiance, OH · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Waterville, OH · On-site

$14 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

The Customer Service Representative handles customer phone calls and manages accounts in order to provide complete customer service from receipt of order to final shipment of product for a specific ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Defiance, OH

Customer Service Representative information

See Defiance, OH salary details

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$17

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How much do customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service representative in Defiance, OH is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.13 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Defiance, OH?

The most popular types of Customer Service Representative jobs in Defiance, OH are:

What are popular job titles related to Customer Service Representative jobs in Defiance, OH?

For Customer Service Representative jobs in Defiance, OH, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Defiance, OH look for?

The top searched job categories for Customer Service Representative jobs in Defiance, OH are:

What cities near Defiance, OH are hiring for Customer Service Representative jobs?

Cities near Defiance, OH with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Defiance, OH as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,761 per year, or $17.2 per hour.

Customer Service Representative

Ascend Mechanical

Bryan, OH

$15 - $20.25/hr

Full-time

Posted 5 days ago

Job description

Customer Service Representative
Ascend Mechanical is hiring a Customer Service Representative to join our office team.

The Customer Service Representative is often the first point of contact for our customers. This position handles incoming calls, schedules appointments, supports customer needs, collects outstanding balances, and assists with maintenance membership renewals while providing clear and professional communication.

We are looking for someone who is friendly, organized, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities
 Answer and direct customer calls in a professional manner.
 Schedule service appointments and update customer information.
 Communicate appointment details, updates, and changes to customers.
 Follow up on open service needs and scheduling requests.
 Collect and process customer payments and outstanding balances.
 Assist with maintenance membership renewals and customer outreach.
 Maintain accurate records of customer interactions and account activity.
 Support general office tasks and assist other team members as needed.

Qualifications
 Strong communication and customer service skills.
 Comfortable handling phone calls, payments, and customer follow-up.
 Organized and able to manage multiple tasks at once.
 Advanced computer and scheduling system skills.
 Previous office or customer service experience preferred.

What We Offer
Competitive compensation
Stable, team-oriented work
Opportunities for professional growth

If you are friendly, organized, and able to manage multiple priorities in a fast-paced environment, we encourage you to apply!


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