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Virtual Customer Service Representative Jobs in Defiance, OH

Ascend Mechanical

Customer Service Representative

Bryan, OH

$15 - $20.25/hr

Customer Service Representative Ascend Mechanical is hiring a Customer Service Representative to join our office team. The Customer Service Representative is often the first point of contact for our ...

Circle K

Customer Service Representative

Wauseon, OH · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

The Customer Service Representative handles customer phone calls and manages accounts in order to provide complete customer service from receipt of order to final shipment of product for a specific ...

Circle K

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Waterville, OH · On-site

$14 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Defiance, OH · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

The Customer Service Representative handles customer phone calls and manages accounts in order to provide complete customer service from receipt of order to final shipment of product for a specific ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Defiance, OH

Virtual Customer Service Representative information

See Defiance, OH salary details

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How much do virtual customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual customer service representative in Defiance, OH is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.13 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Defiance, OH?

The most popular types of Customer Service Representative jobs in Defiance, OH are:

What are popular job titles related to Virtual Customer Service Representative jobs in Defiance, OH?

For Virtual Customer Service Representative jobs in Defiance, OH, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Defiance, OH look for?

The top searched job categories for Virtual Customer Service Representative jobs in Defiance, OH are:

What cities near Defiance, OH are hiring for Virtual Customer Service Representative jobs?

Cities near Defiance, OH with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Defiance, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,761 per year, or $17.2 per hour.

Customer Service Representative

Ascend Mechanical

Bryan, OH

$15 - $20.25/hr

Full-time

Posted 5 days ago

Job description

Customer Service Representative
Ascend Mechanical is hiring a Customer Service Representative to join our office team.

The Customer Service Representative is often the first point of contact for our customers. This position handles incoming calls, schedules appointments, supports customer needs, collects outstanding balances, and assists with maintenance membership renewals while providing clear and professional communication.

We are looking for someone who is friendly, organized, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities
 Answer and direct customer calls in a professional manner.
 Schedule service appointments and update customer information.
 Communicate appointment details, updates, and changes to customers.
 Follow up on open service needs and scheduling requests.
 Collect and process customer payments and outstanding balances.
 Assist with maintenance membership renewals and customer outreach.
 Maintain accurate records of customer interactions and account activity.
 Support general office tasks and assist other team members as needed.

Qualifications
 Strong communication and customer service skills.
 Comfortable handling phone calls, payments, and customer follow-up.
 Organized and able to manage multiple tasks at once.
 Advanced computer and scheduling system skills.
 Previous office or customer service experience preferred.

What We Offer
Competitive compensation
Stable, team-oriented work
Opportunities for professional growth

If you are friendly, organized, and able to manage multiple priorities in a fast-paced environment, we encourage you to apply!


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