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Customer Service Representative Jobs in Athens, TX

dbi

Customer Service Representative

Tyler, TX · On-site

$15 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Circle K

Customer Service Representative

Canton, TX · On-site

$12.75 - $17.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Tyler, TX · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Tyler, TX

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Towerloan

Customer Service Representative

Tyler, TX

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Tower Loan

Customer Service Representative

Tyler, TX · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

dbi

Alterations Customer Service Representative

Tyler, TX · On-site

$15 - $20.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

AtWork

Food Service CSR-Meal Orders

Tyler, TX · On-site

$15/hr

We are seeking a dependable and customer-focused Food Service CSR to join our team! This position is responsible for taking meal orders, assisting customers with menu selections, and providing ...

AtWork

Food Service Host / CSR

Tyler, TX · On-site

We are looking to add a customer service rep to our food service department in Tyler, TX. Pay - $15(weekly pay) Schedule - Part Time or Full Time Part Time : 2:30pm - 8:00pm - Every other weekend ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Athens, TX

Customer Service Representative information

See Athens, TX salary details

$8

$16

$24

How much do customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer service representative in Athens, TX is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.75 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Athens, TX?

The most popular types of Customer Service Representative jobs in Athens, TX are:

What are popular job titles related to Customer Service Representative jobs in Athens, TX?

For Customer Service Representative jobs in Athens, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Athens, TX look for?

The top searched job categories for Customer Service Representative jobs in Athens, TX are:

What cities near Athens, TX are hiring for Customer Service Representative jobs?

Cities near Athens, TX with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Athens, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,044 per year, or $16.8 per hour.

Customer Service Representative

Tyler, TX • On-site

dbi
See more jobs at dbiexternal

$15 - $20.50/hr

Full-time

Re-posted 10 days ago

Job description

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

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