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Customer Service Representative Virtual Assistant Jobs in Texas

KB Home

Assistant Customer Service Representative

Manvel, TX · On-site

$15 - $20.50/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Katy, TX

$13.75 - $18.75/hr

The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and completing warranty ...

KB Home

Assistant Customer Service Representative

Manvel, TX · On-site

$15 - $20.50/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Katy, TX · On-site

$13.75 - $18.75/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Manvel, TX · On-site

$15 - $20.50/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

Quadra

Customer Service Representative

The Woodlands, TX · On-site

$49K - $74K/yr

Communicate regularly with clients by phone or email * Assist customers with order placement ... Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.) * Read and ...

quadra

Customer Service Representative

The Woodlands, TX · On-site

$14.25 - $19.50/hr

Communicate regularly with clients by phone or email * Assist customers with order placement ... Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.) * Read and ...

Quadra

Customer Service Representative

The Woodlands, TX · On-site

$14.25 - $19.50/hr

Communicate regularly with clients by phone or email * Assist customers with order placement ... Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.) * Read and ...

quadra

Customer Service Representative

The Woodlands, TX · On-site

$14.25 - $19.50/hr

Communicate regularly with clients by phone or email * Assist customers with order placement ... Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.) * Read and ...

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Customer Service Representative Virtual Assistant information

What is a customer service representative virtual assistant?

A Customer Service Representative Virtual Assistant is a remote professional who provides support to customers through various communication channels such as email, chat, or phone. Their responsibilities often include answering customer inquiries, resolving issues, processing orders, and providing product or service information. By working virtually, they help businesses maintain high-quality customer service without being physically present in an office. This role requires strong communication skills, patience, and the ability to multitask using digital tools. Virtual assistants in customer service often work for multiple clients or companies, depending on their employment arrangement.

What are the key skills and qualifications needed to thrive as a customer service representative virtual assistant?

To thrive as a Customer Service Representative Virtual Assistant, you need strong communication skills, problem-solving abilities, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in CRM tools, live chat platforms, and productivity software like Microsoft Office or Google Workspace is typically required. Exceptional interpersonal skills, patience, and the ability to multitask effectively help individuals stand out in this remote role. These skills are crucial to ensuring customer satisfaction, efficient issue resolution, and seamless virtual support for clients.

How do customer service representative virtual assistants typically collaborate with remote teams and supervisors?

Customer Service Representative Virtual Assistants often work closely with remote teams and supervisors using digital communication tools such as chat platforms, video conferencing, and shared task management systems. Regular check-ins, virtual team meetings, and real-time updates help ensure alignment on priorities and customer needs. Successful collaboration also involves clear documentation of customer interactions and prompt reporting of issues or trends, allowing supervisors to provide support and feedback efficiently. This structure fosters a supportive work environment and helps virtual assistants stay connected with their team, even while working from different locations.

How do I become a customer service representative virtual assistant?

To become a customer service representative virtual assistant, you typically need strong communication skills, proficiency with customer support tools like live chat or email platforms, and a reliable internet connection. Many employers prefer candidates with previous customer service experience or relevant certifications, and some roles may require flexible scheduling or bilingual abilities.

How to become a customer service representative virtual assistant?

To become a customer service representative virtual assistant, you should develop strong communication and problem-solving skills, familiarize yourself with customer service tools like live chat and email platforms, and have a reliable internet connection. Many employers prefer candidates with previous customer service experience or relevant certifications, and some roles may require flexible scheduling or specific software knowledge.

What cities in Texas are hiring for Customer Service Representative Virtual Assistant jobs?

Cities in Texas with the most Customer Service Representative Virtual Assistant job openings:

Customer Service Representative Virtual Assistant jobs near you

Assistant Customer Service Representative

Manvel, TX • On-site

KB Home
Construction • 1 - 5K employees
Learn more about KB Homeexternal

$15 - $20.50/hr

Other

Medical, Life, Retirement, PTO

Posted 14 days ago

KB Home rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About KB Home
KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don't just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.
The Opportunity
The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Assistant Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times. They will also be required to supervise larger jobs to ensure contractors complete the job to our quality standards and on schedule.
NOTE: This is a temporary position offering full benefits, with the anticipated duration through December 31, 2026.
Key Responsibilities
Warranty Claim Processing
  • Assist Customer Service Representative with scheduling, evaluating, and resolving warranty claims to ensure customer satisfaction.
  • Assist Customer Service Representative with completing warranty claims within 7 days.
  • Hold subcontractors accountable for workmanship and completion of warranty-related repairs.
  • Manage CSI for assigned communities, including active and closed-out communities.
  • Continually strive for superior CSI rankings within the market.
  • Maintain a CSI score of 98% or above.
Homeowner Communication
  • Deliver homeowner orientations to ensure a positive transition into the new home.
  • Explain KB Home's Limited Warranty program to homeowners.
  • Assist Customer Service Representative with scheduling and completing post-close visits at 10 days, 30 days, 6 months, 11 months, and 18 months.
Quality Assurance & Team Participation
  • Conduct quality walks on each home to ensure KB Home standards are met.
  • Attend and participate in weekly team meetings to support achievement of team goals.
  • Maintain professional communication with homeowners, subcontractors, and internal teams throughout the warranty process.
What You Bring
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Bilingual skills preferred.
  • Minimum 1 year of customer service experience in homebuilding, real estate, or a related industry, or applicable construction management training.
  • 1 to 2 years of construction experience with a production homebuilder preferred.
  • Prior experience with mold remediation processes preferred.
  • Experience delivering high-quality customer service programs
  • Strong interpersonal skills with the ability to build professional relationships and work effectively with a variety of personalities.
  • Action-oriented with a demonstrated ability to drive projects and tasks through completion.
  • Customer-focused mindset with a proven ability to identify and implement solutions from the customer's perspective.
  • Excellent verbal and written communication skills, including the ability to communicate complex information clearly and persuasively.
  • Strong collaboration and teamwork skills with a willingness to support others and incorporate diverse ideas.
  • Ability to make timely and accurate decisions using data, facts, and metrics.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Requirements
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
  • Ability to stand or sit for extended periods
  • Ability to move about work location
  • Ability to drive/travel as needed
  • Ability to walk up and down stairs
  • Ability to observe details at close range and communicate information so others will understand
  • Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio)
  • Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales)
  • Work 8-hour days with flexibility for overtime when necessary
  • Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company
  • Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)
  • This position is located in the field at a community within the division. Location is to be determined. #LI-onsite

Compensation Details and Benefits
KB Home offers a competitive base pay. Other rewards may include bonuses or role-specific awards.
KB Home provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time and vacation.
The KB Home Difference
Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do - and where people truly matter.
As a KB Home team member, you'll experience:
• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.
Visit our career site to learn more about working at KB Home and joining our team.
KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
KB Home is an Equal Opportunity Employer

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