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Customer Service Representative Teleperformance Jobs in Indiana

JBPCO

Customer Service Representative

Elkhart, IN

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative (CSR) fields calls from customers to process orders and works to resolve issues they raise concerning orders, shipments, or billing.

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Customer Service Representative Teleperformance information

See Indiana salary details

$9

$17

$25

How much do customer service representative teleperformance jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service representative teleperformance in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Teleperformance, and why are they important?

To thrive as a Customer Service Representative at Teleperformance, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are important technical requirements. Patience, active listening, and a positive attitude help individuals excel in resolving customer issues and maintaining client satisfaction. These skills ensure efficient, high-quality service delivery, which is essential for customer retention and company reputation.

What are some common challenges faced by Customer Service Representatives at Teleperformance, and how can they be managed?

Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing client protocols. Successfully managing these challenges involves practicing patience, utilizing the training and resources provided by Teleperformance, and maintaining clear communication with supervisors and team members. Regular coaching sessions, a supportive team environment, and opportunities for skill development help representatives continuously improve their service quality and resilience.

What does a Customer Service Representative at Teleperformance do?

A Customer Service Representative at Teleperformance is responsible for handling customer inquiries, resolving issues, and providing support through various communication channels such as phone, email, or chat. Their main goal is to ensure customer satisfaction by addressing questions, processing orders, and offering solutions to problems. Representatives are trained to handle a variety of situations professionally and efficiently, often following scripts and company guidelines. They may also be required to document interactions and escalate more complex issues to supervisors or specialized teams.

What is the difference between Customer Service Representative Teleperformance vs Customer Support Specialist Teleperformance?

AspectCustomer Service Representative TeleperformanceCustomer Support Specialist Teleperformance
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, remote or on-site customer serviceCall centers, remote or on-site technical support or customer service
Employer & Industry UsageCommonly employed in BPO and customer service sectorsUsed in tech, telecom, and service industries for technical or product support

Customer Service Representatives at Teleperformance primarily handle general customer inquiries and support, focusing on communication skills. Customer Support Specialists often deal with technical issues or product-specific questions, requiring additional technical knowledge. While both roles operate in similar environments and share basic credentials, their focus and expertise differ, catering to different customer needs within the same industry.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Indiana? The most popular types of Customer Service Representative Teleperformance jobs in Indiana are:
What are popular job titles related to Customer Service Representative Teleperformance jobs in Indiana? For Customer Service Representative Teleperformance jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Teleperformance jobs in Indiana look for? The top searched job categories for Customer Service Representative Teleperformance jobs in Indiana are:
Customer Service Representative Teleperformance jobs near you

Customer Service Representative (CSR)

LB Capital Inc.

Fort Wayne, IN

$14.75 - $20/hr

Other

Posted 27 days ago

Job description

Position: Inside Sales Representative - ServiceTitan Expert
Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As a ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.
Responsibilities:
  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.
Requirements:
  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

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