ZipRecruiter

Log In

1

Customer Service Representative Manager Jobs in Manchester, CT

CFS

Customer Service Representative

Meriden, CT

$40K - $50K/yr

A client of CFS is currently hiring for a Customer Service Representative. Why Work Here? * Warm, welcoming team that values positive energy and a can-do attitude * Stable company with room to grow ...

New

Critter Control

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Manchester, CT

Customer Service Representative Manager information

See Manchester, CT salary details

$9

$18

$27

How much do customer service representative manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service representative manager in Manchester, CT is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers. They handle team training, performance monitoring, conflict resolution, and implement policies to improve service quality, often using customer management tools and metrics. The role requires strong leadership, communication skills, and knowledge of customer service standards.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in Manchester, CT?

The most popular types of Customer Service Representative jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Customer Service Representative Manager jobs?

Cities near Manchester, CT with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you

Customer Service Representative

SBM Management Services

Bloomfield, CT • On-site

$19.08 - $20.08/hr

Other

Re-posted 12 days ago

SBM Management Services rating

5.7

Company rating: 5.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

201st of 252 rated facilities management

Job description

Customer Service Representative

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities
  • Perform janitorial duties
  • Perform all duties listed on the daily schedule
  • Operate motorized cleaning equipment
  • Maintain daily upkeep of assigned area
  • Report incidents and hazardous conditions to supervisor
  • Comply with safety rules, policies, and procedures
  • Perform work assignments in a team with other employees
  • Perform repetitive tasks
  • Maintain clean work area
  • Follow all protocols, company procedures, policies, and rules
  • Take direction and respond to supervision
  • Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
  • Fill in during staff shortage
  • Support shift lead in completing punch-list items
  • Use proper personal protective equipment
  • Present a professional appearance and conduct
  • Understand customer service and satisfaction
  • Understand reporting systems, and of the environment
Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver's license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities:

  • Bilingual a plus
  • Ability to read and interpret instructions, procedures, manuals, and other documents
  • Strong verbal and written communication skills.
  • Knowledge of cleaning methods and equipment and willing to share with team.
  • Knowledge of the upkeep and care of the cleaning equipment.
  • Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Compensation and Shift:

Monday-Friday: 10:00am- 6:30pm

$19.08-$20.08 per hour

What SBM Management Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply