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Customer Service Representative Manager Jobs in Minnesota

Mr. Appliance

Customer Service Representative

Rogers, MN · On-site

$18 - $20/hr

We are looking for a full-time Customer Service Representatives in our Rogers office Monday-Friday from 9:30am-6pm. This is not a remote work opportunity. Apply today! If you value working with ...

Mr Appliance

Customer Service Representative

Rogers, MN · On-site

$18 - $20/hr

We are looking for a full-time Customer Service Representatives in our Rogers office Monday-Friday from 9:30am-6pm. This is not a remote work opportunity. Apply today! If you value working with ...

Dacotah Bank

Customer Service Representative

Morris, MN · On-site

$15.25 - $20.75/hr

Manages Retail Transactions * Deposit Products and Services * Access to Other Products and Services Experience, Skills, and Qualifications * Cash handling, customer service, sales, and/or banking ...

U-Haul

Customer Service Representative

Bloomington, MN · On-site

$16.37 - $17.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Northview Bank

Customer Service Representative

Floodwood, MN · On-site

$15.75 - $21.50/hr

Customer Service Representative (Teller) Northview Bank is seeking a full-time Customer Service Representative (Teller) for its Floodwood office. As a CSR, you will have the opportunity to help ...

Minnesota Jobs

Customer Service Representative

Hastings, MN · On-site

$16.25 - $22.25/hr

Seasonal Customer Service Representative We are looking for a Seasonal Customer Service ... Scheduling, confirming, and managing client appointments * Assisting clients in completing intake ...

U-Haul

Customer Service Representative

Lakeville, MN · On-site

$11.41 - $12/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

New

Northview Bank

Customer Service Representative

Barnum, MN · On-site

$14.75 - $20.25/hr

Customer Service Representative (Teller) Northview Bank is seeking a full-time Customer Service Representative (Teller) for its Barnum office. As a CSR, you will have the opportunity to help ...

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Customer Service Representative Manager information

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in Minnesota?

The most popular types of Customer Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Service Representative Manager jobs?

Cities in Minnesota with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Hero Home Services

Minneapolis, MN • On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Customer Service Representative (CSR)

Bloomington, MN | Full-Time | Entry-Level | Growth Opportunity

At Hero, we're more than a service provider—we're a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer, from their first interaction through the completion of their service.

About the Role

As a Customer Service Representative, you'll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You'll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.

This is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.

What You'll Do
  • Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity
  • Schedule, reschedule, and confirm service appointments with accuracy and efficiency
  • Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board
  • Work closely with the dispatch team to ensure schedules are optimized and running smoothly
  • Resolve customer concerns using established processes, focusing on first-call resolution whenever possible
  • Accurately enter and update customer information in company systems
  • Manage a steady volume of tasks while staying organized, focused, and on schedule
  • Stay informed on current promotions, services, and processes to effectively support customers
  • Perform additional duties as assigned
What We're Looking For
  • Strong communication skills and a customer-first mindset
  • High attention to detail and strong organizational skills
  • Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)
  • Ability to multitask, problem-solve, and work with a sense of urgency
  • Self-motivated and able to work independently while staying on task
  • Reliable, punctual, and prepared to start work on time
  • Sales or call center experience is a plus
What Success Looks Like
  • Accurate and efficient scheduling that supports a full and optimized technician schedule
  • Consistent, high-quality customer interactions across all channels
  • Strong productivity and ability to manage multiple tasks effectively
  • Successful resolution of customer concerns with minimal escalation
  • Dependable execution of daily responsibilities
Compensation & Benefits
  • Full-time, 40 hours per week
  • Hourly pay (based on experience)
  • Weekly and monthly performance-based incentives
  • Pay increases tied to performance levels—not tenure
  • Overtime opportunities may be available or required based on business needs
  • Full benefits package, including:
    • Medical, dental, and vision insurance
    • 401(k)
    • Employee discounts
Growth Opportunities

This role is designed as a starting point for career growth at Hero. High-performing CSRs have opportunities to advance within the Contact Center (e.g. Lead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting.

Why Join Hero?
  • Build valuable, transferable skills in customer service and operations
  • Work in a supportive, team-oriented environment
  • Gain exposure to growing service and technology-driven operations
  • Be part of a company that values performance, development, and internal growth

Apply