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Customer Service Representative Field Jobs in Decatur, GA

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... field rep, field representative, sales rep, sales representative, marketing rep, marketing ...

AYS

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Previous experience in customer service or a related field preferred * Excellent communication and ... Representative at AYS Inc. Join our team and help us provide exceptional customer service ...

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All JobsCustomer Service Representative Field JobsCustomer Service Representative Field Jobs in Decatur, GA

Customer Service Representative Field information

See Decatur, GA salary details

$12

$24

$40

How much do customer service representative field jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service representative field in Decatur, GA is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.93 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Service Representative in the field typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries like tech or finance. Most customer service roles pay between $2,500 and $4,000 monthly, but advanced positions or those with commission and bonuses can reach higher earnings. Achieving $10,000 monthly usually requires additional certifications, sales skills, or managerial responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phones, email, and chat systems are often required. Patience, empathy, and adaptability are standout soft skills in this role. These skills ensure efficient resolution of customer issues, foster positive client relationships, and contribute to overall business success.

How can I make 2000 a week working from home?

A Customer Service Representative working from home can earn $2,000 a week by handling high call volumes, working flexible or extended hours, and gaining experience or specialized skills such as technical support or sales. Achieving this income level often requires consistent performance, strong communication skills, and possibly working for companies that offer higher pay rates or bonuses for overtime. Building a reputation for efficiency and expertise can also lead to opportunities for increased earnings.

What are Customer Service Representative Field jobs?

Customer Service Representative Field jobs involve assisting customers in person, often outside of a traditional office or call center environment. These representatives handle inquiries, resolve issues, and provide support directly at customer locations, such as homes or businesses. Their work may include troubleshooting products, delivering services, or gathering feedback to improve customer satisfaction. Strong communication and problem-solving skills are essential for success in this role.

What is a customer field representative?

A customer service representative in the field is a professional who interacts directly with customers at their locations to provide support, troubleshoot issues, and promote products or services. They often work independently, require good communication skills, and may use tools like mobile devices or CRM software to manage customer interactions.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer success management, often requiring familiarity with CRM software and strong interpersonal abilities.

What is the difference between Customer Service Representative Field vs Customer Service Representative Call Center?

AspectCustomer Service Representative FieldCustomer Service Representative Call Center
Work EnvironmentOn-site at client locations, traveling often, outdoor or varied settingsIndoor, centralized call center environment
Required SkillsCommunication, problem-solving, adaptability, sometimes technical knowledgeCommunication, multitasking, computer proficiency
Common CertificationsCustomer Service Certification, technical certifications (if applicable)Customer Service Certification, call center training
Industry UsageRetail, healthcare, technology, field service industriesTelecommunications, retail, financial services

Customer Service Representative Field roles involve direct, face-to-face or on-site customer interactions, often requiring travel and technical knowledge. In contrast, Customer Service Representative Call Center positions are based in centralized call centers, focusing on phone or online support. Both roles require strong communication skills and customer service experience, but they differ mainly in work environment and daily tasks.

How do Customer Service Representatives in the field typically handle challenging customer interactions, and what support do they receive from their team?

Field-based Customer Service Representatives often encounter customers who are upset or facing urgent issues. To manage these situations, representatives are trained in active listening, empathy, and clear communication. They usually have access to a support network, including supervisors and technical specialists, who can provide guidance or escalate complex problems. Regular team meetings and ongoing training sessions help field representatives share experiences, learn best practices, and stay updated on company policies, ensuring they’re well-equipped to resolve customer concerns on-site.
What cities near Decatur, GA are hiring for Customer Service Representative Field jobs? Cities near Decatur, GA with the most Customer Service Representative Field job openings:
Customer Service Representative Field jobs near you
Customer Service Representative - Field Solutions

Customer Service Representative - Field Solutions

Primerica

Peachtree Corners, GA • On-site, Remote

$30K - $33K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Primerica rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About This Position

We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia. Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed. The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Responsibilities & Qualifications

In addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.

Qualifications, Skills and Abilities:

  • 1 year of call center customer service experience preferred but not required
  • Minimum high school diploma or GED
  • Previous insurance or financial services experience is a plus
  • Excellent PC skills
  • Intermediate skills in Microsoft Word
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Attention to detail
  • Ability to maintain knowledge of company's products and procedures
  • Ability to communicate professionally with irate customers

Schedule:

  • 40 hours per week
  • Monday–Friday 9:00am - 6:00pm

Salary:

  • $30,000-$33,000 based on experience

Remote work requirements:

  • Personal Computer / Laptop
    • PC or MAC
    • PC: Windows 10 compatible only (Cannot be Windows 7,8,9)
    • Cannot use a Chromebook
  • Internet Access – speed requirements:
    • Upload speed 8mbps
    • Download speed 15mbps

Additional information:

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA status:

This position is exempt (not eligible for overtime pay): No

Our Benefits:
  • Day one health, dental, and vision insurance
  • 401(k) Plan with competitive employer match
  • Vacation, sick, holiday and volunteer time off
  • Life and disability insurance
  • Flexible Spending Account & Health Savings Account
  • Professional development
  • Tuition reimbursement
  • Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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