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Customer Service Representative Field information

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$13

$25

$41

How much do customer service representative field jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service representative field in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Service Representative in the field typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries like tech or finance. Most customer service roles pay between $2,500 and $4,000 monthly, but advanced positions or those with commission and bonuses can reach higher earnings. Achieving $10,000 monthly usually requires additional certifications, sales skills, or managerial responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phones, email, and chat systems are often required. Patience, empathy, and adaptability are standout soft skills in this role. These skills ensure efficient resolution of customer issues, foster positive client relationships, and contribute to overall business success.

How can I make 2000 a week working from home?

A Customer Service Representative working from home can earn $2,000 a week by handling high call volumes, working flexible or extended hours, and gaining experience or specialized skills such as technical support or sales. Achieving this income level often requires consistent performance, strong communication skills, and possibly working for companies that offer higher pay rates or bonuses for overtime. Building a reputation for efficiency and expertise can also lead to opportunities for increased earnings.

What are Customer Service Representative Field jobs?

Customer Service Representative Field jobs involve assisting customers in person, often outside of a traditional office or call center environment. These representatives handle inquiries, resolve issues, and provide support directly at customer locations, such as homes or businesses. Their work may include troubleshooting products, delivering services, or gathering feedback to improve customer satisfaction. Strong communication and problem-solving skills are essential for success in this role.

What is a customer field representative?

A customer service representative in the field is a professional who interacts directly with customers at their locations to provide support, troubleshoot issues, and promote products or services. They often work independently, require good communication skills, and may use tools like mobile devices or CRM software to manage customer interactions.

What other jobs can a customer service representative do?

Customer Service Representatives can transition into roles such as sales associate, account manager, technical support specialist, or administrative assistant, leveraging their communication and problem-solving skills. They may also pursue positions in training, quality assurance, or customer success management, often requiring familiarity with CRM software and strong interpersonal abilities.

What is the difference between Customer Service Representative Field vs Customer Service Representative Call Center?

AspectCustomer Service Representative FieldCustomer Service Representative Call Center
Work EnvironmentOn-site at client locations, traveling often, outdoor or varied settingsIndoor, centralized call center environment
Required SkillsCommunication, problem-solving, adaptability, sometimes technical knowledgeCommunication, multitasking, computer proficiency
Common CertificationsCustomer Service Certification, technical certifications (if applicable)Customer Service Certification, call center training
Industry UsageRetail, healthcare, technology, field service industriesTelecommunications, retail, financial services

Customer Service Representative Field roles involve direct, face-to-face or on-site customer interactions, often requiring travel and technical knowledge. In contrast, Customer Service Representative Call Center positions are based in centralized call centers, focusing on phone or online support. Both roles require strong communication skills and customer service experience, but they differ mainly in work environment and daily tasks.

How do Customer Service Representatives in the field typically handle challenging customer interactions, and what support do they receive from their team?

Field-based Customer Service Representatives often encounter customers who are upset or facing urgent issues. To manage these situations, representatives are trained in active listening, empathy, and clear communication. They usually have access to a support network, including supervisors and technical specialists, who can provide guidance or escalate complex problems. Regular team meetings and ongoing training sessions help field representatives share experiences, learn best practices, and stay updated on company policies, ensuring they’re well-equipped to resolve customer concerns on-site.
What cities are hiring for Customer Service Representative Field jobs? Cities with the most Customer Service Representative Field job openings:
What states have the most Customer Service Representative Field jobs? States with the most job openings for Customer Service Representative Field jobs include:
Customer Service Representative Field jobs near you
Infographic showing various Customer Service Representative Field job openings in the United States as of June 2026, with employment types broken down into 44% Full Time, 51% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Customer Service Representative - Field Services

Invitationhomes

Roseville, CA • On-site

$19.69 - $34.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 110,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can't refuse!

We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We're looking forward to getting to know you!

Job Summary

The Customer Service Representative - Field Services (CSR-FS) position provides administrative support, customer service and maintenance solutions to residents and other stakeholders in a fast-paced, high volume environment. The CSR-FS manages the day-to-day service dashboard, bids and work order approvals, while supporting the needs of the Rehab, Turns and Maintenance (RTM) team. This position reports directly to a Regional Manager.

Essential Job Duties and Responsibilities

  • Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communications

  • Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions

  • Utilize reporting to monitor performance and compliance

  • Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency

  • Review and approve/decline work order proposals within approval limit, verifying proper scope, documentation, and pricing

  • Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner

  • Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal

  • Reschedule in-home work orders directly with resident when necessary

  • Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication

  • Meet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with resident

  • Perform other duties as assigned

Education and/or Experience

  • High school Diploma or GED

  • Minimum 2 years of customer service, administrative experience

  • Experience in property management or maintenance is preferred

Skills/Specialized Knowledge

  • Works well under pressure

  • Excellent organizational skills with a high level of attention to detail

  • Strong verbal and written communications skills

  • Effective customer service and conflict resolution skills

  • Works collaboratively with team members

  • Intermediate proficiency in MS Word, Excel, Outlook and Adobe

  • Effective problem-solving skills

Required Licenses or Certifications

  • None

Other Requirements

  • Must maintain professional appearance.

  • Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times.

Salary RangeThe salary range for this position is: $19.69 - $34.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

  • Annual bonus program

  • Health, dental, vision, and life insurance

  • Long-term and short-term disability insurance

  • Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

  • 401(k) with company matching contributions

  • Awesome work environment with casual dress

  • Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

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