ZipRecruiter

Log In

1

Customer Service Representative Express Scripts Jobs in Georgia

next page

Showing results 1-20

All JobsCustomer Service Representative Express Scripts JobsCustomer Service Representative Express Scripts Jobs in Georgia

Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Georgia? For Customer Service Representative Express Scripts jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Georgia look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Georgia are:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Georgia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
customer service representative

customer service representative

Friendly Express

Brunswick, GA • On-site

$14.50 - $19.75/hr

Full-time

Posted 10 days ago

Job description

Description:

Customer Service Representative

Requirements: