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Customer Service Representative Evening Jobs in Tennessee

AlphaGraphics

Customer Service Representative

Franklin, TN · On-site

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

AtWork!

CSR

Knoxville, TN · On-site

$16/hr

Customer Service Representative (Csr) We are a small, community-focused financial institution in North Knoxville, TN seeking a dependable and professional Customer Service Representative (CSR). The ...

AtWork - Knoxville

CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative (CSR)Location: North Knoxville, TNEmployment Type: Full-Time (35 40 hours/week)Pay Rate: $16/hour We are a small, community-focused financial institution in North ...

Mr Electric

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

Electric is looking for customer service representatives to join our team, so apply today! Why You Should Join Our Team as a Customer Service Representative We Invest in You - We offer robust ...

Mr. Electric

Customer Service Representative

Johnson City, TN · On-site

$15.75 - $21.25/hr

Electric is looking for customer service representatives to join our team, so apply today! Why You Should Join Our Team as a Customer Service Representative We Invest in You - We offer robust ...

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All JobsCustomer Service Representative Evening JobsCustomer Service Representative Evening Jobs in Tennessee

Customer Service Representative Evening information

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Tennessee? The most popular types of Customer Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Representative Evening jobs? Cities in Tennessee with the most Customer Service Representative Evening job openings:
Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Customer Service Representative

ABS NATIONAL AUTO SERVICES INC

Knoxville, TN

$17 - $20/hr

Full-time

Posted 25 days ago

Job description

General Summary:  The Customer Service Representative (CSR) will interact with the company’s customers by addressing inquiries and resolving complaints. CSR will build orders and keep the customer updated on the progress of each order on a daily basis. This includes updating customer-based portals and webpages.

Essential Job Responsibilities:

  • Work with individual responsibilities and also work as a team providing fellow employees support as instructed by management.
  • Interacts with customers via telephone, text, email, online chat, or in-person to provide support and information on products or services.
  • Keep customers updated at all times on the progress of their orders.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned account manager or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Required Skills & Abilities: 

  • Service-oriented, able and skilled in working to resolve customers’ problems and/or complaints.
  • Polite, pleasant, and professional demeanor over the phone and in-person.
  • Excellent communication skills, both written and oral, including active listening skills.
  • Demonstrated ability and willingness to work as part of a team, communicative, cooperative, and collaborative.
  • Must be organized, able to multi-task and manage multiple competing priorities, and function in a fast-paced work environment.
  • Must be detail oriented and have/be able to learn specific details in regard to vehicle transportation.
  • Knowledge of vehicle types, sizes, & classifications helpful.
  • Basic computer proficiency using PC with Windows operating systems, ability to learn new software systems to perform job.
  • Proficient use of Microsoft Office, specifically Outlook, Word, Excel, and Power Point.

Education and Experience:

  • High School graduate or equivalent education required, 3 or more years directly related experience.

Equipment Operated, Working Environment, and Mental/Physical Requirements: 

  • Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
  • Position is in a well-lighted, temperature controlled office environment. Typically, Monday through Friday workweeks. Occasional evening and weekend work could be necessary.
  • Involves sitting approximately 90 percent of the day for long periods of time, walking or standing the remainder. Involves long periods of looking at a backlit computer monitor, concentrating and paying attention to details.

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