ZipRecruiter

Log In

1

Customer Service Representative Evening Jobs in Arizona

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Managing the day to day customer activities such as customer orders, presale inquiries ...

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Mr Appliance

Customer Service Representative

Tempe, AZ · On-site

$16 - $25/hr

We are looking for Customer Service Representatives for our office. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role ...

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Managing the day to day customer activities such as customer orders, presale inquiries ...

Cool Willy's

Customer Service Representative

Tucson, AZ

$16 - $19/hr

Customer Service Representative (CSR) Cool Willy's Location: 1435 S. Euclid Ave., Tucson, AZ 85713 Full-Time in office| Day Shift Join a Team That Puts Customers First! At Cool Willy's , we know that ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that's through inbound calls, emails, and/or chats. We ...

Urgent

Cool Willy's

Customer Service Representative

Tucson, AZ

$16 - $19/hr

Customer Service Representative (CSR) Cool Willy's Location: 1435 S. Euclid Ave., Tucson, AZ 85713 Full-Time in office| Day Shift Join a Team That Puts Customers First! At Cool Willy's , we know that ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that's through inbound calls, emails, and/or chats. We ...

Urgent

Cool Willy's

Customer Service Representative

Tucson, AZ · On-site

$16 - $19/hr

Customer Service Representative (CSR) Cool Willy's Location: 1435 S. Euclid Ave., Tucson, AZ 85713 Full-Time in office| Day Shift Join a Team That Puts Customers First! At Cool Willy's , we know that ...

dbi

Customer Service Representative

Tucson, AZ

$15.25 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Customer Service Representative

Tucson, AZ

$15.25 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that's through inbound calls, emails, and/or chats. We ...

Urgent

previous page

Showing results 41-60

All JobsCustomer Service Representative Evening JobsCustomer Service Representative Evening Jobs in Arizona

Customer Service Representative Evening information

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Arizona?

The most popular types of Customer Service Representative jobs in Arizona are:

What cities in Arizona are hiring for Customer Service Representative Evening jobs?

Cities in Arizona with the most Customer Service Representative Evening job openings:

Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

IEWC

Phoenix, AZ • On-site

$16.25 - $22.25/hr

Full-time

Re-posted 20 days ago

IEWC rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 419 rated retail wholesalers

Job description

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers.  Managing the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions, the CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and meet the daily needs of the customer.  The CSR represents IEWC brand and value proposition and is a “face to the customer” in their daily activities.       

Responsibilities: 

  • Manage customer orders timely and to the highest level of accuracy by: reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP and Rubicon.
  • Respond to all customer inquiries with sense of urgency and first contact resolution.
  • Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
  • Administer customer order changes, expedites, tracking and cancellations.
  • Assist in updating customer and material information promptly in SAP.
  • Administer sample requests from customers and Sales team.
  • Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
  • Work independently with minimal supervision in a fast-paced environment.
  • Contribute to process efficiency and customer experience continuous improvement efforts.
  • Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
  • Work in SAP, Microsoft Word, and Excel.  Experience in Rubicon is a plus.
  • Work with the appropriate sales person to service the customer on any changes in the Customer Master file.
  • Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems.
  • Uses continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency.
  • Proactively collaborate with the other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are met.
  • Maintain and enhance technical competency and customer service skills.
  • Actively works toward and contributes to the success of all individual and team goals/metrics.

Qualifications:

  • High school diploma or equivalent required; associates or bachelor’s degree preferred.
  • 6 months + of Customer Service experience in any industry.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
  • Ability to work with Microsoft, Salesforce, SAP and all standard current computer applications.

What IEWC employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply