ZipRecruiter

Log In

1

Customer Service Representative Chat Support Jobs in Florida

e-Med.us

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

This position supports our 24/7 operation and includes rotating, weekend, and hybrid schedules ... What You'll Do * Deliver exceptional customer service through phone, email, chat, and text ...

previous page

Showing results 41-60

All JobsCustomer Service Representative Chat Support JobsCustomer Service Representative Chat Support Jobs in Florida

Customer Service Representative Chat Support information

See Florida salary details

$7

$14

$20

How much do customer service representative chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service representative chat support in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a customer service representative chat support?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the key skills and qualifications needed to thrive as a customer service representative chat support?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.

What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

How do you become a customer service representative chat support?

To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.

How much do customer service representatives chat support get paid?

Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

What are popular job titles related to Customer Service Representative Chat Support jobs in Florida?

For Customer Service Representative Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Chat Support jobs in Florida look for?

The top searched job categories for Customer Service Representative Chat Support jobs in Florida are:

Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Representative

Online Labels Group

Sanford, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description


Watch this video to learn more about the culture here at Online Labels Group!

Role Summary: Customer Service Representatives help customers via phone, tickets or chat in a supportive function while offering solutions for their needs and resolving any current or ongoing issues.

Experience Requirements: 0-2 years in the same or similar role.

Shift available: Monday-Friday 11:00am-8:00pm.

    Training Shift: Monday-Friday 9:00am-6:00pm

    Pay rate: $16.00/hour to start.

    Benefits:

    • Potential Monthly Departmental Bonuses
    • Medical
    • Dental
    • Vision
    • Paid Time Off (PTO)
    • 401(k) with Company match
    • Holiday Pay
    • Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)

    Summary of Responsibilities:

    • Manage incoming calls, tickets, and live chat messages from customers.
    • Communicating with customers to ensure that all their needs are understood and addressed.
    • Providing functional labeling knowledge and solutions.
    • Accurate quoting of blank labels, custom die creations, and small business custom printing.
    • Act as a backup order writer for Enterprise CSR's.
    • Working knowledge of internal CRM's upon completion of training.
    • Troubleshoot customer issues for a variety of different printers and software in relationship to our products.
    • Have working knowledge of entire order process: Placing an order, entering a sample request, checking inventory & item availability, Looking up shipping prices, Familiarity with transit times & methods of shipping.
    • Looking up product prices, adding items to / modifying an existing order, canceling an existing order, tracking an order, returns and issuing a credit.
    • General administrative duties.
    • Troubleshooting customer issues.
    • Collaborate with other internal departments to ensure that they fulfill all customer requests.
    • Guide customers to the correct service based on their business needs provided criteria.
    • Basic understanding of managed accounts held by Enterprise CSR's on team.
    • Recommend materials and adhesives based on application requirements.
    • Work with outside salesforce to meet customer needs including samples, art approvals, and managing ship dates.
    • Other duties as assigned.

    Required Skills:

    • Excellent organization, attention to detail, and follow-up skills
    • Strong written and verbal communication skills
    • Strong typing and computer skills (recommended at 30+ wpm)
    • Ability to interface well with all levels of management
    • Ability to work well in a team environment as well as on your own
    • Self-motivated and solution-oriented
    • Customer-focused
    • Excellent analytical, problem-solving, and decision-making skills
    • Positive attitude.
    • Ability to adapt to new technologies and processes quickly in ever-evolving systems
    • Excellent interpersonal skills and strong emotional intelligence

    Physical Demands:

    • Work is predominately performed in an office environment and requires the ability to operate standard office equipment and tools including a computer, keyboard, and mouse.
    • The ability to sit for extended periods of time and perform repetitive motions, including movements of the wrists, hands, and/or fingers, as well as stand, reach, squat and lift small parcels, packages, and other items, as necessary.
    • Work requires the ability to read and analyze data using various documents and spreadsheets.
    • The employee may be required to lift up to 25 lbs.
    • Reasonable accommodations to these requirements can be made to applicants with qualified disabilities.

      Equal Employment Opportunity: At Online Labels Group, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

      Online Labels Group is a Drug-Free Workplace. This position is subject to a background check and drug testing.

      Employment Type: FULL_TIME

      Apply