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Customer Service Representative Agent Jobs in Wisconsin

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Customer Service Representative Agent information

What is a customer service representative agent?

Customer Service Representative Agents are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their primary role is to ensure customer satisfaction by handling complaints, processing orders, and offering assistance promptly and courteously.

What are the key skills and qualifications needed to thrive as a customer service representative agent?

To thrive as a Customer Service Representative Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, empathy, and active listening are standout soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent service, ensuring customer satisfaction, and maintaining the organization's reputation.

What are some common challenges faced by customer service representative agents and how can they be managed effectively?

Customer Service Representative Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying up to date with products or services. To manage these effectively, agents benefit from strong communication skills, patience, and continuous training on company offerings. Many teams provide regular coaching, access to knowledge bases, and peer support to help agents navigate tough situations and maintain high-quality service. Proactively seeking feedback and collaborating with teammates can also improve job satisfaction and performance.

What is the difference between Customer Service Representative Agent vs Customer Support Specialist?

AspectCustomer Service Representative AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may have certifications in technical support or customer service
Work EnvironmentCall centers, retail, or office settingsCall centers, online chat, or technical support environments
Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and product-based industries
Common Search IntentCustomer service roles, call center jobs, customer supportTechnical support, product assistance, troubleshooting

The main difference between a Customer Service Representative Agent and a Customer Support Specialist lies in their focus areas. Customer Service Representative Agents typically handle general inquiries and transactional support in various industries, while Customer Support Specialists often provide technical assistance and troubleshooting for specific products or services. Both roles require strong communication skills and customer service experience, but the Specialist role may demand more technical knowledge.

What cities in Wisconsin are hiring for Customer Service Representative Agent jobs?

Cities in Wisconsin with the most Customer Service Representative Agent job openings:

Customer Service Representative Agent jobs near you
Infographic showing various Customer Service Representative Agent job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Service Representative

Green Bay, WI

Broadway Rental Cars, Inc
See more jobs at Broadway Rental Cars, Incexternal

$18/hr

Part-time

Posted 10 days ago

Key responsibilities

  • Welcome customers in a courteous and professional manner.

  • Guide customers through the rental process and offer additional products and services.

  • Assist customers with vehicle exchanges, returns, reservations, and concerns.

Job description

Broadway Rental Cars, a Hertz Licensee, is a proud family-owned rental car company committed to delivering reliable vehicles and exceptional customer service. We combine the strength of a global brand with the personalized care of a local business. We are seeking sales-minded individuals with great customer service skills to join our car rental team as a Customer Service Rep Agent! Starting pay of $18/hour PLUS COMMISSION!

As a Customer Service Rep Agent you will consult with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

We are hiring one rotating closing-shift position between our Green Bay and Appleton locations.

Rotating Schedule

Week 1

  • Friday: Appleton | 3:30 PM–12:00 AM

  • Saturday–Sunday: Green Bay | 3:30 PM–11:30 PM

Week 2

  • Saturday–Sunday: Green Bay | 3:30 PM–11:30 PM

  • Monday: Appleton | 3:30 PM–12:00 AM

The schedule rotates every week, with Saturdays and Sundays in Green Bay and Fridays and Mondays in Appleton.

Qualifications:

  • Strong oral and written communication skills.

  • Must have the ability to build relationships with customers.

  • This position requires strong multitasking.

  • The ability to upsell and overcome customer objections.

  • Display a high level of ownership, accountability, and initiative.

What you will do as a Customer Service Agent:

  • Welcome customers in a courteous and professional manner.

  • Effectively listen and identify customer needs so you can provide an exceptional experience for our customers

  • Guide customers through the rental process using empathy, empowerment, and problem-solving skills

  • Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience

  • Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have

Requirements:

  • Must be at least 18 years of age

  • Valid driver's license with good driving record

  • Reliable transportation.

  • Ability to pass a background check.

  • Must be able to work days, nights, weekends and holidays.

  • Ability to handle and operate a wide variety of vehicles, including trucks up to 24 feet

  • Must be able to perform data entry and computer entry tasks

  • Capacity to learn extensive training material and apply daily on the job

  • Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time

  • Able to work outdoors in all types of weather conditions.

  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management

  • Ability to use proven sales techniques while consistently providing an exceptional customer experience in a fast-paced environment

  • Able to handle confidential information