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Customer Service Representative Agent Jobs in Merrill, WI

MW Industries, Inc.

Customer Service Representative

Merrill, WI · On-site

$17.25 - $23.50/hr

The Customer Service Representative (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR will be responsible for entering customer ...

New

G3 Industries

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative (CSR) G3 Industries is seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team. This position serves as a key liaison ...

Weinbrenner Shoe CO

Customer Service Representative

Merrill, WI · On-site

$17.25 - $23.50/hr

Customer Service Representative Weinbrenner Shoe Company is seeking a friendly, customer-focused, and detail-oriented Customer Service Representative to join our team. In this role, you will serve as ...

True North

CASHIER / CUSTOMER SERVICE REPRESENTATIVE

Elcho, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational ...

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Customer Service Representative Agent information

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How much do customer service representative agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service representative agent in Merrill, WI is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.69 per hour, depending on experience, location, and employer.

What is a customer service representative agent?

Customer Service Representative Agents are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their primary role is to ensure customer satisfaction by handling complaints, processing orders, and offering assistance promptly and courteously.

What are the key skills and qualifications needed to thrive as a customer service representative agent?

To thrive as a Customer Service Representative Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, empathy, and active listening are standout soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent service, ensuring customer satisfaction, and maintaining the organization's reputation.

What are some common challenges faced by customer service representative agents and how can they be managed effectively?

Customer Service Representative Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying up to date with products or services. To manage these effectively, agents benefit from strong communication skills, patience, and continuous training on company offerings. Many teams provide regular coaching, access to knowledge bases, and peer support to help agents navigate tough situations and maintain high-quality service. Proactively seeking feedback and collaborating with teammates can also improve job satisfaction and performance.

What is the difference between Customer Service Representative Agent vs Customer Support Specialist?

AspectCustomer Service Representative AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may have certifications in technical support or customer service
Work EnvironmentCall centers, retail, or office settingsCall centers, online chat, or technical support environments
Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and product-based industries
Common Search IntentCustomer service roles, call center jobs, customer supportTechnical support, product assistance, troubleshooting

The main difference between a Customer Service Representative Agent and a Customer Support Specialist lies in their focus areas. Customer Service Representative Agents typically handle general inquiries and transactional support in various industries, while Customer Support Specialists often provide technical assistance and troubleshooting for specific products or services. Both roles require strong communication skills and customer service experience, but the Specialist role may demand more technical knowledge.

What cities near Merrill, WI are hiring for Customer Service Representative Agent jobs?

Cities near Merrill, WI with the most Customer Service Representative Agent job openings:

Customer Service Representative Agent jobs near you
Infographic showing various Customer Service Representative Agent job openings in Merrill, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,430 per year, or $20.4 per hour.

Customer Service Representative

Merrill, WI • On-site

MW Industries, Inc.
See more jobs at MW Industries, Inc.external

$17.25 - $23.50/hr

Full-time

Posted yesterday

New

Job description

MW Springs - Northen Wire is currently looking to add a Customer Service Representative to our team in Merrill, WI.

Immerse yourself in what MW Springs has to offer:

  • Competitive Compensation
  • Quarterly Incentive Program
  • Comprehensive Benefits
  • Paid Holidays
  • Development and Career Growth Opportunities
  • Educational Assistance Program
  • Collaborative Culture
  • Innovative and Impactful Work
  • Employee Wellness Program

Job Summary:

The Customer Service Representative (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR will facilitate communications with outside sales, the customer, and the division.

Essential Duties & Job Responsibilities: 

  • Manage customer purchase orders and releases accurately.
  • Ensure the proper part number revision on the customer order matches the system.
  • Keep track of open order report. Check with production and purchasing on status of open orders.
  • Back up customer service on order entry (for vacations).
  • Back up Receptionist with answering phones.
  • Be the liaison between production and customer service.
  • Enter ASN’s on customer websites and/or communicate shipment information with the customer.
  • Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
  • Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc.
  • Provide coverage for receptionist positions when necessary.
  • Additional duties as required by Supervisor/Management

Skills & Competencies: 

  • Must have Excellent organizational skills.
  • Self-starter.
  • Attention to detail.
  • Competency in Microsoft Office Programs.
  • Excellent & Professional verbal and written communication skills.
  • Punctual and dependable.
  • Perform all duties & responsibilities in a professional manner.
  • Treat others with respect.
  • Ability to work independently or in a team environment.

Education & Experience:

Required

  • High school diploma or equivalent
  • Minimum three (3) years' Customer Service experience
  • Experience working with data and order entry.
  • Experience in a manufacturing setting

Desired

  • Associate degree
  • Experience with Visual is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
  • Frequent use of hands and fingers for typing, mouse use, and handling documents.
  • Visual acuity required to read computer screens, printed materials, and digital devices.
  • Occasional standing, walking, bending, and reaching within the office environment.
  • Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).
  • Regular communication through speaking and hearing in person, by phone, and during virtual meetings.

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