ZipRecruiter

Log In

1

Customer Service Representative Agent Jobs in Florida

gundiebonner.com

Customer Service Representative

Davie, FL · On-site

$30K - $45K/yr

Customer Service Representative Location: Davie, FL, 33330 Salary: $30000.0 - $45000.0/year Experience: 1 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional to ...

Webb Insurance Group

Be Seen First

Personal Lines Insurance CSR

Hudson, FL · On-site

$52K - $68K/yr (+ commission)

Qualifications for the Insurance Service/Sales Representative/Agent: * 2-20 OR 4-40 (Property ... Passion for providing outstanding customer service and building relationships * Motivated to ...

Webb Insurance Group

Be Seen First

Personal Lines Insurance CSR

Tampa, FL · On-site

$56K - $68K/yr (+ commission)

Qualifications for the Insurance Service/Sales Representative/Agent: * 2-20 OR 4-40 (Property ... Passion for providing outstanding customer service and building relationships * Motivated to ...

StaffMyAgency LLC

Customer Service Representative

Davie, FL · On-site

$30K - $45K/yr

Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an ...

Getaway Travel Agency

Customer Representative Agent

Tampa, FL · Remote

$15 - $20.50/hr

About the job Travel customer representative As a Travel Customer Representative, you will play a ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

Getaway Travel Agency

Customer Representative Agent

Miami, FL · Remote

$15.25 - $20.75/hr

About the job Travel customer representative As a Travel Customer Representative, you will play a ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

next page

Showing results 1-20

All JobsCustomer Service Representative Agent JobsCustomer Service Representative Agent Jobs in Florida

Customer Service Representative Agent information

What is a customer service representative agent?

Customer Service Representative Agents are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their primary role is to ensure customer satisfaction by handling complaints, processing orders, and offering assistance promptly and courteously.

What are the key skills and qualifications needed to thrive as a customer service representative agent?

To thrive as a Customer Service Representative Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, empathy, and active listening are standout soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent service, ensuring customer satisfaction, and maintaining the organization's reputation.

What are some common challenges faced by customer service representative agents and how can they be managed effectively?

Customer Service Representative Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying up to date with products or services. To manage these effectively, agents benefit from strong communication skills, patience, and continuous training on company offerings. Many teams provide regular coaching, access to knowledge bases, and peer support to help agents navigate tough situations and maintain high-quality service. Proactively seeking feedback and collaborating with teammates can also improve job satisfaction and performance.

What is the difference between Customer Service Representative Agent vs Customer Support Specialist?

AspectCustomer Service Representative AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may have certifications in technical support or customer service
Work EnvironmentCall centers, retail, or office settingsCall centers, online chat, or technical support environments
Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and product-based industries
Common Search IntentCustomer service roles, call center jobs, customer supportTechnical support, product assistance, troubleshooting

The main difference between a Customer Service Representative Agent and a Customer Support Specialist lies in their focus areas. Customer Service Representative Agents typically handle general inquiries and transactional support in various industries, while Customer Support Specialists often provide technical assistance and troubleshooting for specific products or services. Both roles require strong communication skills and customer service experience, but the Specialist role may demand more technical knowledge.

What cities in Florida are hiring for Customer Service Representative Agent jobs?

Cities in Florida with the most Customer Service Representative Agent job openings:

Customer Service Representative Agent jobs near you
Infographic showing various Customer Service Representative Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Licensed P&C Insurance Agent (licensed only)

Lake Mary, FL • On-site

Strassman Insurance Group Inc.
Insurance Services • 11 - 50 employees
Learn more about Strassman Insurance Group Inc.external

$65K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Job description

Strassman Insurance Group of Lake Mary, FL is hiring for an Licensed Sales Agent.

Benefits for the Insurance Customer Service Representative/Agent:

Health insurance offered

401(k) matching

Competitive base salary (commensurate with experience)

Competitive commission structure (license applicable)

Bonus incentive based on individual/agency performance

Paid time off - personal time and holidays

Employer paid lunch Friday's

No weekends

Training/coaching provided

Qualifications for the Insurance Sales Representative/Agent:

4-40 Insurance License is required

At least 1 year of sales or client-facing experience is highly preferred

Strong phone contact handling skills and active listening

Strong attention to detail

Excellent analytical skills

Must be computer literate, tech savvy

Works well in a fast paced environment

Must be able to multitask

Very strong interpersonal communication skills

Responsibilities for the Insurance Sales Representative/Agent:

Effectively manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Retirement Plan

Evenings Off


Responsibilities
  • Meet new business production goals and objectives as established and cross sell to expand portfolio
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • There is some light customer service work on existing policies as back up to the customer service team

Requirements
  • Must be a licensed Property and Casualty Insurance Agent with at least 2years of solid insurance sales experience.
  • Be a great self-starter with a sense of urgency.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.
  • Successful sales background.
  • Driven and goal-oriented individual.